3. MET parking charge at McDonald’s
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Re: MET parking charge at McDonald’s
« Reply #15 on: »
Hi, just received a response from Met Parking and McDonald's customer services. The McDonald's response seems to be a standard fob off letter and the response from Met Parking complains is to palm the complaint back to their appeals department...

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Re: MET parking charge at McDonald’s
« Reply #16 on: »
Not really interested in METs response. The formal complaint has been submitted and they are required to respond to the issues raised.

What is interesting is the response from McDonalds. Please show it.

As they are jointly and severally liable for the actions of their agents, and as they were copied in on the formal complaint to MET, they have questions to answer because MET are claiming that their operative acted together with one of their employees and have likely breached your GDPR which makes them liable to a claim for compensation under the Data Protection Act.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #17 on: »
It would seem from Met's response that they have no intention of responding to the complaint. Mcdonald's response atteched...

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Re: MET parking charge at McDonald’s
« Reply #18 on: »
Send the following as a formal complaint to the BPA and copy in MET and McDonalds:

Quote
Subject: Formal Complaint Against MET Parking Services - Fabrication of Evidence for PCN [reference number]

Dear Sir/Madam,

I am writing to lodge a formal complaint against MET Parking Services regarding their handling of PCN [reference number] and, more critically, the blatant fabrication of evidence upon which their claim rests.

On [date], I submitted a formal complaint to MET Parking Services challenging the legitimacy of this PCN. Instead of addressing the points raised, MET provided a generic and wholly inadequate response, incorrectly treating my formal complaint as an appeal. This dismissive handling of the matter shows a complete disregard for the standards of professional conduct required under the BPA Code of Practice.

 MET Parking Services has alleged that the driver and passengers of the vehicle in question "left the site" while the vehicle remained in the McDonald’s Leytonstone car park. As part of their justification for issuing this PCN, MET has made the preposterous claim that their operative, together with a McDonald’s employee, conducted a "survey" of every customer in the restaurant — including those in the toilets — to ascertain that no one in the restaurant was connected to the vehicle. This claim is so outrageously implausible that it warrants immediate investigation.

It is obvious to any reasonable person that such a "survey" could not and did not take place. MET has failed to provide any credible evidence to support this mendacious allegation. Their claim is an insult to intelligence and demonstrates a complete disregard for the standards of professionalism and fairness required of a BPA member.

This fabrication is not only absurd but also indicative of a wider issue with MET’s conduct. It raises serious concerns about their willingness to rely on blatantly false narratives to pursue parking charges. Should MET attempt to litigate this matter, their claims would be laughed out of court, and their behaviour would likely result in sanctions for unreasonable conduct. I am prepared to counterclaim for damages and expose this farce to the media if MET persists in pursuing this baseless charge.

The BPA must take this matter seriously. By allowing such behaviour to go unchecked, the BPA risks its own reputation and credibility as the Approved Trade Association that purports to regulate its members. If the court were to see such conduct exposed, it would undoubtedly reflect poorly on the BPA’s oversight of its members.

I request that the BPA:

1. Investigate MET Parking Services for fabricating evidence in support of PCN [reference number].

2. Require MET to provide clear and unequivocal evidence to substantiate their claim, including detailed records of the alleged "survey."

3. Take appropriate action to ensure that MET Parking Services ceases such deceitful practices immediately.

The BPA’s role is to ensure that its members adhere to the highest standards of integrity. Allowing MET to continue with such behaviour without consequence would undermine public trust in the BPA and the private parking industry as a whole.

I look forward to your response and confirmation that you are treating this matter with the seriousness it deserves.

Yours sincerely,


[Your Full Name]

[Your Address]

[Your Contact Information]

You will have to submit it through the BPA portal at https://portal.britishparking.co.uk/compliance/LogComplaint

You will need to upload a copy of METs response to your formal complaint. You can also upload the original complaint. As for the content above, you can either save it as a PDF and upload or copy and paste it into the relevant box in the poertal.
« Last Edit: January 22, 2025, 01:48:42 am by b789 »
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #19 on: »
Send this response to the feckwit “Harry” at McDonalds:

Quote
Subject: Urgent Escalation: Allegations of Privacy Breaches and Possible Criminal Behaviour Involving McDonald’s Employee and Agent

To Whom It May Concern,

I am writing to express my utter disbelief at the inadequate and dismissive response provided by “Harry” from your Customer Services team, dated 20 January 2025, regarding the serious allegations I raised about MET Parking Services’ conduct and the involvement of a McDonald’s employee in their supposed activities.

Harry’s response demonstrates a shocking lack of comprehension and intellectual rigour. The tone and content of the response are utterly inappropriate given the gravity of the situation. This is not, as your response so absurdly implies, a simple complaint about a Parking Charge Notice (PCN). This matter involves serious allegations of privacy breaches and potentially unlawful or criminal behaviour, committed not only by MET Parking Services, one of your agents, but also by an individual purporting to be your employee.

The Allegations:

MET Parking Services have claimed that their operative, in collaboration with a McDonald’s employee, conducted a “survey” of all customers within the Leytonstone restaurant, including those in private areas such as toilets, to confirm that no one was connected to a parked vehicle. This claim, if true, raises critical concerns, including:

1. Gross Breach of Privacy: Conducting such a “survey” constitutes a clear and egregious violation of customer privacy. No customer should be subject to such invasive actions while using your facilities.

2. Unlawful or Criminal Behaviour: Any unauthorised questioning of individuals in private areas, such as toilets, borders on harassment and potentially constitutes criminal conduct.

3. Fabrication and Misrepresentation: If this claim is fabricated, it demonstrates a blatant lie by MET Parking Services and implicates McDonald’s as jointly and severally liable for their agent’s conduct under agency law.

Inadequacy of Your Response:

The banal and entirely inappropriate response from “Harry” exposes a complete lack of understanding of the seriousness of the matter. Instead of addressing the key issues, your team has reduced this to a generic script about parking restrictions and referred me back to MET Parking Services. This is an insult to my intelligence and to the seriousness of these allegations.

McDonald’s Joint Liability:

As MET Parking Services operates as your agent, and given the alleged involvement of one of your employees in this invasive and possibly unlawful activity, McDonald’s is jointly and severally liable for their actions. This is not a matter you can deflect onto MET Parking Services. The actions (or fabrications) of your employee and agent are your responsibility, and the failure to act appropriately in response to this complaint compounds that liability.

Demands for Immediate Action:

I demand that McDonald’s take the following steps immediately:

1. Escalate this matter to senior management or an executive competent to address issues of privacy breaches, potential criminality, and agency liability.

2. Conduct an urgent investigation into MET Parking Services’ claims that a McDonald’s employee participated in this alleged “survey” and provide a clear, formal response explaining your findings.

3. Provide assurances that McDonald’s takes such allegations seriously and will hold both MET Parking Services and any implicated employees accountable for their actions.

Consequences of Inaction:

If McDonald’s continues to ignore the seriousness of this issue or fails to act decisively, I will have no hesitation in:

• Pursuing legal action against McDonald’s and MET Parking Services for privacy breaches, harassment, and any other actionable misconduct.

• Publicising this matter widely to expose the gross mishandling and negligence displayed by McDonald’s and its agents.

This is your opportunity to demonstrate that McDonald’s takes its obligations to customers seriously. I trust you will escalate this matter appropriately and respond in a manner befitting its seriousness.

Yours sincerely,


[Your Full Name]

[Your Address]

[Your Contact Information]
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #20 on: »
Thank you.

McDonald's complaint emailed to their customer services.

I have emailed the BPA complaint to Met Parking and Cc McDonalds in also. However, when I tried to upload the complaint to the BPA portal there seems to be an error as when I click submit the form jumps to the textbox and it says 'Details are Missing'. I've checked all sections are complete and attempted this several times and the results are the same. Is there another way to upload/send the complaint?
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Re: MET parking charge at McDonald’s
« Reply #21 on: »
Try again. I just tried and successfully submitted a sample complaint with two PDF attachments and it went through with no issues. If the complaint is in PDF format, then just put some text in the text box such as "see uploaded PDF file".
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #22 on: »
Thanks -all working now.
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Re: MET parking charge at McDonald’s
« Reply #23 on: »
Response from McDonald's attached.

Kieron (McDonald’s Customer Services)
22 Jan 2025, 16:35 GMT

Dear xxxxx,
 
Thank you for getting back in touch further following the parking ticket you received during a visit to one of our restaurants.
 
I regret that when a parking contravention has occurred, we are unable to deal with any specifics or cases on an individual basis. As mentioned, if a customer contravenes the clearly displayed parking regulations, they will receive a ticket.
 
I have once again reviewed all the information produced, but whilst I do appreciate your further comments, our position on this matter has not changed. I can therefore only refer you back to our previous email.
 
If you have not already appealed to the parking company, this would be an advisable step to take first. As a further action after this point, POPLA are an independent body who rule on such matters. They can be contacted via www.popla.co.uk
 
Thank you for contacting us again and I am sorry that we can be of no further assistance on this matter.
 
Kind regards,
Kieron
Customer Services Team
McDonald's UK Customer Services
11 - 59 High Road
East Finchley
London
N2 8AW


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Re: MET parking charge at McDonald’s
« Reply #24 on: »
You need to get your local media interested in this one. McDonalds are useless but will take notice once it gets out there that their employees together with unregulated parking operatives are stalking their customers including into the toilets.

Unfortunately, the McDs customer service staff are too thick to understand the severity of this issue and you'll need to find a way to get this escalated to an appropriate adult.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #25 on: »
Reply email from Met Parking regarding the BPA complaint attached below. They've now supplied a redacted picture of a so called site survey.

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Re: MET parking charge at McDonald’s
« Reply #26 on: »
The "site survey" suggests the ridiculous survey was done at 12.04 - all the photos of the vehicle were taken at least half an hour before, by the looks of things.

A point to include in your POPLA appeal is that MET have provided no evidence that the vehicle was still on site when the survey was conducted.
« Last Edit: January 23, 2025, 05:37:54 pm by DWMB2 »
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Re: MET parking charge at McDonald’s
« Reply #27 on: »
Where did you get the info that the "survey" was done at 12:04? There is no time recorded on the piece of paper in the photo and the photo of the piece of paper is time-stamped 17:26, whereas the alleged contravention was recored at 11:23.

You can tell you are dealing with a bunch of ex-clamper thugs who are intellectually malnourished.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: MET parking charge at McDonald’s
« Reply #28 on: »
Quote from: b789 on January 23, 2025, 06:06:58 pm
Where did you get the info that the "survey" was done at 12:04? .


Might not be 12.04 due to the crap handwriting, but that's what it looked like to me.
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Re: MET parking charge at McDonald’s
« Reply #29 on: »
This really needs exposing. Anyone got any media connections?
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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