Author Topic: MET - Notice to keeper, McDonald's car park  (Read 2241 times)

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MET - Notice to keeper, McDonald's car park
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Dear all,
Have received a NTK from MET parking services for an alleged offence where a driver has parked their vehicle in the McDonald's car park and left the premises before returning to the vehicle.

I have posted the letter received below.


Can I please ask whether this can be contested and   if so, what is the most appropriate course of action.

Thank you in advance!

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Re: MET - Notice to keeper, McDonald's car park
« Reply #1 on: »
Of course you contest it. What evidence do they have that an occupant left the premises? Are the occupants even bound by the terms and conditions of parking? Only the driver can be liable, assuming they even had any evidence, which they don't. They have absolutely no idea of the drivers identity. They cannot hold the Keeper liable as the Notice to Keeper (NtK) is not fully compliant with all the requirements of PoFA.

Follow the advice and you will not be paying a penny top MET. Easy one to deal with… as long as the unknown drivers identity is not revealed. There is no legal obligation on the known keeper (the recipient of the NtK) to reveal the identity of the unknown driver to an unregulated private parking firm and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that if the unknown driver is not identified, they cannot transfer liability for the charge from the unknown driver to the known keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. MET has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. MET have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.

As any initial appeal is almost always rejected, come back when you have your POPLA code and we will advise on the next step.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: MET - Notice to keeper, McDonald's car park
« Reply #2 on: »
Appreciated b789 - will get this appeal in via their appeals portal asap and get back to you once (I assume) they reject and issue a POPLA reference.

Thanks again!

Re: MET - Notice to keeper, McDonald's car park
« Reply #3 on: »
Hi all, as an update:
Initial appeal rejected using the wording kindly provided above. No POPLA reference issues and the below is what has been emailed as a response from MET:

https://ibb.co/czpCDN0

Further advice would be greatly appreciated.

Re: MET - Notice to keeper, McDonald's car park
« Reply #4 on: »
Standard non-reply but if you do nothing you will get a formal rejection and POPLA code in due course. They’re offering you the opportunity to accidentally identify the driver to them if you write to them.
« Last Edit: September 08, 2025, 08:48:46 pm by jfollows »

Re: MET - Notice to keeper, McDonald's car park
« Reply #5 on: »
Thank you jfollows, appreciated. Ok, will hold tight until the formal rejection and POPLA ref is issued and get back to you you guys.

Re: MET - Notice to keeper, McDonald's car park
« Reply #6 on: »
Dear all,
Received the below letter today, this time providing the POPLA reference number.

https://ibb.co/zHh9FWnk
https://ibb.co/NdZhXRGQ

Any advice on the next steps for appeal would be greatly appreciated.

Thanks again!


Re: MET - Notice to keeper, McDonald's car park
« Reply #7 on: »
Just do a forum search for recent POPLA appeals and then try and put one together yourself and show us here before you send anything so we can critique it and advise on any changes etc.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: MET - Notice to keeper, McDonald's car park
« Reply #8 on: »
Thanks b789.

I've looked through the forum and have found one similar case, albeit being to a hirer of a vehicle rather than NTK (actually at the same premises!).

Hence, having read through the appeal you guys provided and reading through Schedule 4 of the Protection of freedoms act 2012 (PoFA), I have put together the following - one thing to mention straight away is that I understand the relevant sections to me being sections 8 and 9 as a NtK - I have used the model wording from the previous appeal but cannot seem to identify a clear contravention of these 2 sections of the schedule hence have left a bracketed note within the wording of section 1 highlighting this point. The remainder of the argument is very much what it was for the previous appeal as it is the same contravention hence the same argument:

I am the keeper of the vehicle and am appealing against this Parking Charge Notice on the following grounds:

1. The Notice to keeper does not comply with Schedule 4 of the Protection of Freedoms Act 2012 (PoFA)
2. The allegation of “leaving the premises” is vague, unevidenced, and legally unenforceable
3. The signage is incapable of forming a contract for the alleged contravention
4. The operator is put to strict proof of signage near the vehicle and of any boundary warning signs
5. The operator is put to strict proof of landowner authority and contractual terms permitting PCNs for this alleged breach

1. The Notice to keeper does not comply with Schedule 4 of the Protection of Freedoms Act 2012 (PoFA)

As the operator is attempting to hold the keeper liable, they must comply with Paragraphs 8 and 9 of Schedule 4 of PoFA. They have failed to do so. The Notice to Keeper did not include the following mandatory enclosures:
(I have read through the 2 sections, 8 & 9 and cannot see an obvious contravention - please advise)

2. The allegation of “leaving the premises” is vague, unevidenced, and legally unenforceable

The operator alleges that “the occupants left McDonald’s premises” but provides no definition, evidence, or legal foundation for this claim. It is unclear whether this alleged restriction applies to:

• The driver only
• One or more passengers
• All occupants of the vehicle, including children

The operator has not defined what constitutes “the premises.” Is it the interior of the restaurant, the entrance, the boundary of the car park, or some other undefined area? There is no indication of what boundary was allegedly crossed or where any contractual tripwire supposedly lies. Without defining this in signage or evidence, the operator cannot assert that a breach occurred.

Moreover, the operator has not provided any evidence to support the claim that any person left the premises. There is no timestamped footage, no log of observations, no details of who supposedly left, when they did so, or what part of the site they entered. It is impossible to determine whether any breach occurred, or who is alleged to have caused it. A contractual term must be communicated clearly and be enforceable. Here, the term is so vague and unworkable that it fails to meet even the basic standards of contractual clarity.

The operator appears to believe it can hold the hirer liable for the movements of unnamed third parties, regardless of whether they are even aware of the terms. This is legally and factually unsustainable.

3. The signage is incapable of forming a contract for the alleged contravention

The signage at the site does not clearly state that all occupants must remain on the premises, nor does it define what the premises are. The signs are addressed to drivers and make no provision for warning passengers or other individuals that they will trigger a breach simply by walking beyond an undefined area. A contract must set out clear and prominent terms that can be understood by all parties. It is unreasonable and unenforceable to rely on obscure or implied conditions which are not communicated with sufficient clarity.

The operator is put to strict proof that the signage clearly stated that all occupants must remain on the premises, that the premises were defined, and that breach of this alleged term would result in a parking charge being issued.

4. The operator is put to strict proof of signage near the vehicle and of any boundary warning signs

The operator is required to provide evidence of the signage near the location where the vehicle was parked. It is not sufficient to provide generic sign images from elsewhere on the site. The operator must show that the vehicle was parked within sight of a sign that:

• Clearly defined the premises
• Made the alleged term about remaining on the premises clear
• Warned the driver that a charge would be issued if any occupant left the premises

If the operator is asserting that a boundary was crossed, they are also required to show that boundary and any sign or marking that warned a person under a contractual obligation that they were about to be in breach by crossing it. Without such signage and markers, no contractual term can be said to have been breached.

4. The operator is put to strict proof of landowner authority and contractual terms permitting PCNs for this alleged breach

The operator must produce a valid, unredacted contract with the landowner that allows them to issue parking charge notices at this site. A simple witness statement or letter is not sufficient. The contract must:

• Be signed by the landowner or authorised agent
• Authorise the operator to take legal action in their own name
• Include express permission to issue PCNs for “leaving the premises”

A general statement of authority does not prove that the operator has permission to issue PCNs for a breach as unusual and specific as an occupant allegedly leaving undefined premises. The burden is on the operator to prove that the landowner has agreed to this condition and has authorised them to enforce it.

Conclusion

For the reasons set out above, the operator has failed to meet the legal requirements of Schedule 4 of PoFA, has failed to provide evidence of a breach, and has failed to prove that the signage is capable of forming a contract for the alleged contravention. They have also failed to evidence any boundary or warning signs and have not shown that they have the necessary landowner authority. I request that POPLA uphold this appeal and require the operator to cancel the parking charge.


Any additional comments, revisions are greatly appreciated - apologies, I am not an expert or experienced in this field whatsoever! I should also add that the images provided by MET show the signs within the car park but the text is illegible hence I am making some assumptions in section 3 above.
« Last Edit: September 21, 2025, 09:01:19 am by dj.esco »

Re: MET - Notice to keeper, McDonald's car park
« Reply #9 on: »
TO start with... PoFA para 7 only applies to a windscreen Notice to Driver (NtD) Para 8 only applies to a Notice to Keeper (NtK) issued after an NtD was issued and not responded to. Para 9 applies to any other postal NtK that is issued without any NtD having been issued. For ;eased/hired vehicles, para 14 applies, only after the lease/hire company receives an NtK under paras 8 or 9 and they have then complied with para 13 of PoFA so that a Notice to Hirer (NtH) can be issued under para 14 to the Hirer.

Here is a tidied up and expanded version:

Quote
I am the registered keeper and I appeal this Parking Charge Notice on the following grounds:

1. The Notice to Keeper fails to comply with Schedule 4, Paragraph 9(2)(a) of the Protection of Freedoms Act 2012 (PoFA) and keeper liability cannot arise
2. The allegation of “leaving the premises” is vague, unevidenced, and legally unenforceable
3. The signage is incapable of forming a contract for the alleged contravention
4. The operator is put to strict proof of signage near the vehicle and of any boundary warning signs
5. The operator is put to strict proof of landowner authority and contractual terms permitting PCNs for this alleged breach

1. PoFA non-compliance (Paragraph 9(2)(a)) and no evidence of any contract being formed
The operator seeks to hold the keeper liable using a postal Notice to Keeper. Only Paragraph 9 applies. Paragraph 9(2)(a) requires the NtK to “specify the vehicle, the relevant land on which it was parked and the period of parking.” This NtK states only a single time of observation, not any period of parking. ANPR entry/exit timestamps or a single instant do not evidence a period of parking.

In the absence of a stated and evidenced period of parking, the NtK is not compliant with PoFA 9(2)(a) and keeper liability cannot arise.

Separately, even on the facts, there is no proof that the vehicle was parked for longer than the mandatory consideration period afforded to motorists to read and decide whether to accept terms. Without evidence that any consideration period was exceeded, the operator has not shown that a parking contract was ever formed, still less breached.

For completeness, the operator is also put to strict proof of full compliance with the other mandatory elements of Paragraph 9, including 9(2)(e) (the prescribed invitation to the keeper), 9(2)(f) (the prescribed 28-day warning), 9(2)(h) (identification of the creditor), and delivery within the 14-day window per 9(5) and 9(6). Any defect defeats keeper liability.

2. The “leaving the premises” allegation is vague, unevidenced, and unenforceable
The operator alleges “the occupants left McDonald’s premises” without defining who this applies to (driver, a passenger, or all occupants) or what “the premises” are. No boundary is identified, marked, or evidenced. No timestamped observations are provided establishing who supposedly left, when, or where. A non-driving keeper cannot be liable for undefined movements of unnamed third parties.

3. Signage incapable of forming the alleged contract
The signs do not clearly and prominently state that all occupants must remain on defined premises, nor do they define the premises. Signs addressed to drivers cannot bind passengers, and vague prohibitions cannot create a clear contractual term or a lawful deterrent charge.

The operator is put to strict proof that, at the material time, signage clearly and prominently stated that all occupants must remain on a defined premises, identified that boundary on site plans, and warned that breach would result in a charge.

4. Strict proof of signage near the vehicle and any boundary markers
Generic site photos are insufficient. The operator must show the vehicle’s exact location, the nearest readable terms sign at that location at the material time, and the precise boundary allegedly crossed, with contemporaneous photos of any markers or warnings that crossing it would constitute a breach.

5. No evidence of any landowner authority or standing
The operator is put to strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the POPLA assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

Conclusion
The NtK fails PoFA 9(2)(a) because it does not state any period of parking; therefore keeper liability does not arise. There is also no evidence that any consideration period was exceeded, so no contract is shown to have been formed. The “leaving the premises” allegation is undefined and unevidenced. The operator has not shown clear, proximate signage, a defined boundary, or landowner authority for this unusual charge type.

I respectfully request that POPLA allow this appeal and require cancellation of the PCN.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: MET - Notice to keeper, McDonald's car park
« Reply #10 on: »
Thank you b789, this is very much appreciated. Appreciate the explanation of the application of paragraphs of PoFA 2012 schedule 4 - very helpful. I was reading through and was wasn't certain which sections were applicable so thanks again for this.

I will get this appeal lodged via POPLA and update the thread once I have a response.

Thanks again!

Re: MET - Notice to keeper, McDonald's car park
« Reply #11 on: »
Hi there, just as an update - appeal considered and upheld, hence the PCN has been cancelled.

Thanks for all the help, especially b789 and jfollows, your guidance is greatly appreciated.
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Re: MET - Notice to keeper, McDonald's car park
« Reply #12 on: »
Good news and thank you for the feedback.

Can you post the POPLA ruling, including the name of the assessor? I know its format is a bit pants, but it’s useful knowledge.
« Last Edit: October 11, 2025, 03:28:45 pm by jfollows »