3. Lidl Car Park, Ilford - ParkingEye
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H C Andersen

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #15 on: February 05, 2024, 02:16:43 pm »
With respect..

The whole point was that ....[the driver] could not be held contractually liable as the failure of their payment machine with no other obvious method for making payment, frustrated your ability to complete any contract.

Is pure speculation.

The OP posted:
However, regardless of this, the person in question still attempted and with a lot of difficulty put in the car registration and swiped the bank card. However, no money was taken having checked the statements.

How could they swipe their bank card unless a tariff was demanded by the machine? And how would the machine know how to calculate this tariff unless the correct VRM was input? So OP pl focus on process of payment as opposed to perceived lighting etc. problems none of which -just using your account -  prevented the driver from getting to the point of a tariff being demanded.

OP, IMO it's not for us to bolster spurious suggestions which, simply by looking at your account, had no effect on the transaction:
Correct VRM entered: in all probability yes;
A tariff for the period demanded: would naturally follow;
Payment not taken from driver's account: so we're informed.
Is there a barrier on exit? GSV shows not.

So, is this just a simple case of the driver not making payment at all i.e. skipping out and the story is just that, a story, or was a genuine attempt made and despite using a valid card with sufficient accessible funds and no further user input required payment wasn't taken for reasons outside the driver's control?

OP, IMO what's needed is to discard the spurious and misleading and to focus on the events at the site. Only the driver could help with the first part.
« Last Edit: February 05, 2024, 02:18:17 pm by H C Andersen »
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zeezee

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #16 on: February 10, 2024, 11:33:32 am »
Ok Guys - I've spoken to the driver again and after querying the person I've found out (annoyingly) that upon recollection the driver did not make payment via any debit card but was made by slotting coins into the machine!

The payment total came to £3.50, and £4 was inputted with no change coming out at all...

The person paid and left the car park - there were no barriers in place.

I'm not sure if this changes anything?
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H C Andersen

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #17 on: February 10, 2024, 12:41:11 pm »
OP, why are you placing all the burden on this forum? Why isn't the driver using a little common-sense and anticipating questions and giving answers in advance??

£3.50 tariff - buys what, 1 hr, 3 hrs, all day?
Is it pay on exit or what?
Is entering a VRM required?
Was a receipt/ticket issued?
What proof do they have?

If the car park is ANPR controlled then the machines must link with a central database which in turn feeds into the machine to enable it to calculate the tariff. On this basis it should be impossible to input the wrong VRM.

But instead of us guessing, I suggest the driver puts their memory hat on and sets out everything which transpired. 
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zeezee

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #18 on: February 11, 2024, 12:17:17 pm »
Sincere sincere apologies Guys -

No excuses - this should have been done in the beginning - but I had to have a sit-down talk with the driver and this is what was explained to me:

-  The driver was attending a live show with an eleven-year-old child and parked at the Ilford Retail car park. The show was meant to finish at 10 o'clock, however, it finished later than expected at 11 o'clock.

- The driver then rushed to the car park as it was getting late to midnight and was raining down (and had the child with), wanted to pay and leave ASAP as (the driver) was additionally a little worried because of the heightened crime in the area. (as the area usually has a lot of drunk and disorderly behavior).

- The driver inputted the car reg correctly, and although the screen was difficult to see at the time, the charge came up to £2, (which seemed to be the right amount) and was paid with a respective receipt coming out of teh machine as proof of payment (Please see below)


- It was worth noting that there are no barriers at the location.

As the receipt has now been found, is it a simple matter of contacting PE and asking them to cancel?

« Last Edit: February 11, 2024, 12:21:57 pm by zeezee »
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DWMB2

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #19 on: February 11, 2024, 12:44:35 pm »
With the greatest respect, this is becoming slightly farcical. Every post you make gives a different version of events.

First, you say that the driver sought to pay by card, but no payment was taken.

Then, you change this version of events and say that the driver actually paid by cash, paying £4 to cover a £3.50 tariff.

Now, you state that they actually paid £2 (which is not one of the tariffs on offer according to the signs), and have a receipt, but the receipt says "Trinity Way Car Park", not Ilford Retail Park.

It's almost impossible to advise on the best course of action when we've no idea what actually happened, because the story keeps changing so much.
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b789

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #20 on: February 11, 2024, 01:10:54 pm »
OP, I don’t know why you keep redacting your VRM as it is still visible in your original image of the NTK. There are both a zero and a letter “O” in the VRM which could be a clue to the issue?

It would appear to be a pay on exit car park (or any time). The receipt time is 2 minutes before the exit time shown on the NtK. However, £2.00 is not one of the tariffs showing on the sign.

The tariffs are Up to 2 hours: Free. Up to 3 hours: £1.60 and up to 6 hours: £3.50. Does the P&D machine require the person to enter the VRM and then the machine calculates the the tariff due or is the person required to enter the tariff also? As the vehicle was in the car park for 4:10, the tariff should have been £3.50.

As the signs say payment can be made at any time, how does the person choose which tariff to pay? Can any old number of either hours or £ be entered? Does the machine automatically calculate the tariff based on the entered VRM?

I cannot understand how the machine can accept and print a receipt for £2.00 when there is no such tariff. If there was a keying error and either a zero or an “O” were entered incorrectly, does the P&D machine default to £2.00?

It may be worth enquiring how can their P&D machine accept and print a receipt for £2.00 when that is not one of the tariffs available.

Is the car park split into different areas? The NtK says Ilford Retail Park. The receipt says Trinity Way car park. Too much confusion here.
« Last Edit: February 11, 2024, 01:15:25 pm by b789 »
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b789

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #21 on: February 11, 2024, 01:50:34 pm »
The receipt date and time of 23:10 matches with the NtK exit time of 23:12. However the location makes no sense on it. There is no Trinity Way in Essex. No Trinity Way car park comes up in Google maps, anywhere.

The OP mentions Lidl however, this car park does not come up on any of the Lidl stores that PE is authorised to operate in, according to the copy of the Letter of Authority I have (from a different PE/Lidl POPLA appeal). However, that is possibly due to the car park not being owned/leased by Lidl.
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zeezee

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #22 on: February 11, 2024, 08:54:24 pm »
I asked the driver to go into the car park today and go and speak to the manager/staff at lidl. They fobbed her off by saying the car park had nothing to do with them and that the driver needed to contact PE themselves.

The driver parked where I have marked in green in the red line the areas below;


As the driver entered the car park, turned right and parked


Here is the un-redacted ticket to show that the ticket matches the reg on the letter.


The driver has taken a rotating 360 vid today for further clarity & show the ticket machines.
https://youtube.com/shorts/Mo7DnrSk3BQ

The ticket received is the ticket that the driver received from the machine, so I'm not sure what to do now?
« Last Edit: February 11, 2024, 09:09:23 pm by zeezee »
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b789

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #23 on: February 12, 2024, 12:50:51 am »
In GSV the big sign listing all the outlets at the entrance shows a managing agent by the name of Lee Baron. It is likely they are the landowners agent that contracted ParkingEye. As I already mentioned earlier, Lidl are probably not the landowners so your friend needs to contact the managing agent. Tell them to check the name on the advertising sign by the entrance for up to date details.
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zeezee

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #24 on: February 12, 2024, 01:08:53 am »
Thank you - I will relay that info to the driver.
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zeezee

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Re: Lidl Car Park, Ilford - ParkingEye
« Reply #25 on: February 13, 2024, 12:51:30 am »
Hey guys,

The driver received a response to the appeal to PE. It looks like they have acknowledged the ticket paid on the night, but are saying she underpaid... So now at least we know the actual reason!


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