We need to clarify a few points first.
The Notice to Hirer (NtH) sent to you say that they included copies of the following documents:
• A statement signed by the vehicle hire firm that the vehicle was on hire to you under a Hire Agreement.
• A copy of the Hire Agreement.
• A Statement of Liability (if not included in the Hire Agreement).
• A copy of the Notice to Keeper (NtK) that was sent to the lease company.
Please confirm if all those documents were served to you with the NtH. I would place money on the fact that they did not include a copy of the Hire Agreement.
Also, I don't see any "Letter of Claim" from Moorside Legal. All you have shown us is copies of two debt collection letters from them dated 23rd October and 21st November. Please have a read of the Pre Action Protocol (PAP) requirements for a Letter of Claim (LoC) and note where they have not fulfilled the requirements of section 3:
https://www.justice.gov.uk/documents/debt-pap.pdfSo, until an actual LoC is received, you don't communicate with Moorside Legal, especially in their capacity as a useless debt collector.
What you ought to angered about is the moronic behaviour of Volkswagen Financial Service. Considering they are members of their BVRLA, you would expect them to understand the difference between a Parking Charge Notice and a Penalty Notice issued for an "offence".
The language they have used is unlawful and is a breach of the CRA 2015. Using terminology such as "offence" and "fine" and "authority" for what is only a Parking Charge Notice (PCN) which is nothing more than a speculative invoice from an unregulated private parking company, is wrong.
All they had to do is transfer liability from themselves as the Keeper to you as the Hirer following the requirements of PoFA and that is the ned of the matter as far as they are concerned. UKPS cannot later revert back to them if they have complied with PoFA.
So, in their letter dated 31st January 2023 they incorrectly state that they have received "a notification of a Driving Offence". That is mendacious as nowhere in the NtK does it mention the word "offence" and it legally cannot because it is a civil matter and no "offence" has occurred.
They then go on to incorrectly state that they have given your details to the "relevant authority". In no way, shape or form is UKPS an "authority". They are an UNREGULATED "private" parking company.
If they have transferred liability according to the requirements of PoFA, they do not need to provide a Third Party Authorisation Letter. Liability has been transferred to you, the Hirer, and that is the end of the matter as fares VWFS is concerned.
I suggest you write to them highlighting their mistakes and to contact the bVRLA for guidance on how to deal with PCNs and PNs which are distinctly different matters.
Anyway, s pointed out, you have not yet received (or at least shown us) an LoC. When you do, come back and show it to us.
There is another significant flaw in the NtK and the NtH issued by UKPS The NtK/H states only that the vehicle was parked "in a manner whereby the driver became liable for a parking charge", without specifying how the terms and conditions were breached, this renders the NtK/H non-compliant with PoFA. The wording is too vague to meet the statutory requirement to describe the grounds for the charge.
The NtK/H must specify what the breach was (e.g., overstaying a free parking period, failing to display a valid permit, parking in a restricted area, etc.). The vague wording does not demonstrate any evidence of an actual breach of the parking terms.
Under Paragraph 14(2), the Notice to Hirer must state the details from the original NtK and a copy of the original NtK must be included. It must comply with the requirements of Paragraph 8(2) or Paragraph 9(2) (depending on whether a Notice to Driver was issued or not).
It must state the circumstances of the parking charge. This includes describing the parking charge due and the circumstances in which the requirement to pay arose (e.g., overstaying, not displaying a permit).
The NtH must clearly describe the breach, such as "overstaying a 2-hour limit" or "parking without a valid permit." It must also include a copy of the Hire/Lease Agreement and a statement from the hire/lease company confirming the hirer's details, must also be provided.
In this case, from what you have shown us, the NtH and the attached NtK fail to state the specific breach and instead use vague language like "...
the vehicle was parked in a manner whereby the driver became liable for a parking charge..." this breaches Paragraph 14(2)(a) and the underlying requirements of Paragraph 8(2)(c) or Paragraph 9(2)(c), as outlined above.
This is because the documents fail to specify what the driver allegedly did to breach the terms or clearly explain the circumstances in which liability arose.
So, when the LoC arrives, you can respond and tell them that as the Hirer, you are under no legal obligation to identify the driver and as the Hirer, you are not liable for the charge because off their failures to fully comply with all the requirements of PoFA.