Author Topic: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.  (Read 363 times)

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I have been following the other previous recent LBC Moorside thread.
Mine is slightly different in that I paid a ticket and left the car park in time but Alliance are claiming that I didn't display my ticket correctly.
Alliance acknowledged that I paid (after I posted them an image of my ticket) but claimed it was not correctly displayed.
Now 3.5 years letter they have resurrected the PCN and instructed Moorside to claim the outstanding unpaid invoice of £170.
I posted b789 standard response (Response to your Letter of Claim Ref: ) as suggested in the other Moorside thread using the Post office signed for service and it was signed for today at their registered office address in Oldham.
I also emailed a complaint to the SRA and complained about Moorside in an online chat with the ICO.
I have zero intention of paying anyone anything...I would rather go to court and risk losing than pay these **** anything upfront.
So having sent the letter "Response to your Letter of Claim Ref: [reference number]" what would be my next step.
Thanks

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Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #1 on: »
So having sent the letter "Response to your Letter of Claim Ref: [reference number]" what would be my next step.
Waiting for them to issue a claim, then returning here for advice.

In the meantime, based on my reading of what you have posted, there would seem to be a fair argument that the charge is not commercially justified. But, it would be helpful if you could show us the original PCN, and your subsequent correspondence with Alliance.

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #2 on: »
This is my reply to the original PCN from Alliance parking back in 2022
https://www.imagebam.com/view/GAGYKT
I have the original PCN, I can track it down if important.
Their reply was "the charge was incurred due to a failure to display, not a failure to pay; as per the terms of our contract."
How do they even prove that.
They didn't put a PCN on my windscreen while I was parked but sent it in the post some 10 days after.
Since if they had approached the vehicle to stick the the PCN on they would have seen my paid parking ticket.
I suspect they hope that most drivers would have thrown old tickets away.
Then they wait 3.5 years to dig up this old story hoping drivers will be intimidated into paying.
Thanks for your input.

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #3 on: »
Can you please show us the original PCN?

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #4 on: »

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #5 on: »
Quote
if they had approached the vehicle to stick the the PCN on they would have seen my paid parking ticket.
The notice seems to show that someone did approach the vehicle. There is a photo of what appears to be the front windscreen covered by some sort of black covering...

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #6 on: »
Someone certainly walked past the car and took a photo from a distance...its hardly evidence that a ticket wasn't displayed.
Is it reasonable to believe that someone who enters a Pay & Display car park, goes to a ticket machine, pays the correct £5 for a ticket would then display it as required...I think it is...and luckily I still have the ticket stub.
If the car park attendant had walked to the front of the car he would have seen the paid ticket.
If there was no ticket he could have left a PCN on the windscreen. 
Or if there was no ticket he could have taken a photo of the interior demonstrating the lack of a ticket...but no he simply snapped a picture of the front of the car from a distance.
And why wait 3.5 years to take legal action if they had a just case?

If it goes to court then its highly likely Alliance/Moorside would lose.
Or do you disagree?

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #7 on: »
Have you checked their website for other photos they may have? Go as though to appeal and see what other evidential photo they may have.

If they don't have any that clearly show that a ticket was not displayed, then you are safe.

They can issue a claim up to 6 years from the date of the alleged contravention. However, as this is being handled by the utter incompetents at Moorside Legal there is almost zero chance that that any claim would go as far as a hearing. In most cases, Moorside are so moronic, their claims are either struck out or they discontinue.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #8 on: »
Quote
Or do you disagree?
I don't disagree, but part of offering good advice is examining your position with a view to strengthening your case.

Your position is that a ticket was displayed. Their position is that one was not. So far, we have seen a photo of the front of the car showing that the front windscreen was entirely covered, but no other photos of the other windows, for example (hence b789's question above).

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #9 on: »
Thanks for your replies.
I have made a "subject access request" to Alliance to see exactly what information and photos they have.
I don't think the photos on the PCN are clear enough to be certain that a photo of my displayed ticket was definitely not visible from close to the vehicle.
Luckily I still have the original PCN plus the actual ticket from 3 years ago plus all the letters from Trace and Moorside.
How they thing they can succeed at court when I have the original ticket, the email to Alliance showing the ticket from 3 years ago, is beyond me.
Quite looking forward to going to court, it should be fun.
« Last Edit: December 19, 2025, 10:37:43 am by Maximum Bob »

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #10 on: »
If you're in the mood then you could start your own claim for misuse of personal data etc.

The parking operator has also released your data to a third party debt collectors.

Keep all letters as they could add up to a tidy sum.

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #11 on: »
It’ll go to a claim but it will almost certainly not reach a hearing. I’ve already told you that Moorside are one of the most incompetent bulk litigation firms and any claim they file will be in breach of CPR 16.4(1)(a) which is highly likely to lead to a strike out.

No doubt you can sense my disdain for this firm of greedy wannabes but don’t let that cloud the advice I give you. Just make sure that you report them to the SRA for their incompetence and failure to abide by the PAPDC.

Every little bit helps, as they say.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter Before Claim from Moorside Legal (Alliance parking) unpaid invoice.
« Reply #12 on: »
So things have perked up a bit after the xmas period.
Two things:

I sent a Subject Access request to Alliance parking and received a fairly prompt response.
Included were two new car interior photos in PDF format (in addition to the previously exterior shots) that on first glance appear to show that no parking ticket was displayed.
Given that a ticket was absolutely displayed and easily visible from outside the car there are two possibilities.
1 the photos were digitally altered to hide the presence of the paid ticket receipt or
2 more likely that the photos were angled to hide the ticket.
I will place the original ticket in the car and take photos to check...I am pretty sure it will be possible to take photos that appear to show its not there.
I re-requested the photos from Alliance but in digital format and they replied that I would have to pay for them and in any case they would likely not contain metadata.
The fun part is that if I can convince a magistrate that having paid for a pay and display ticket that I would on the balance of probabilities clearly display the ticket (and I can take photos that showing this is possible and it still be possible for the parking guy to take photos that appear otherwise) then that would make Alliance guilty of Attempted fraud by false representation....and I could counterclaim on that basis (its obviously also a criminal act but harder to prove).

Secondly I had a long email from the APN Group the parent company of Moorside Legal Services Limited saying that the email address for Subject Access requests has now been fixed.
I've sent a request to check if the help@moorside.co.uk email address now works...though its no longer listed on their website!.
« Last Edit: January 06, 2026, 03:57:06 pm by Maximum Bob »

Re: Letter Before Claim from Moorside Legal (Alliance parking) unpaid invoice.
« Reply #13 on: »
Given that a ticket was absolutely displayed and easily visible from outside the car there are two possibilities.
1 the photos were digitally altered to hide the presence of the paid ticket receipt or
2 more likely that the photos were angled to hide the ticket.
3 a rather dozy attendant didn't spot it (I'm not saying this did happen, but it's another possibility that you would need to rule out if you were going after them for the deliberate false representation point)

I think you're correct that #2 is far more likely than #1. I'd be amazed if Alliance considered it worth the effort and legal risk to doctor a photo for the sake of £100, they make enough money without resorting to that. An attendant who is potentially paid a commission for each PCN issued on the other hand...

More generally, I'm not sure it matters which of the potential possibilities is correct for the purposes of your defence and witness statement (and accordingly expending too many words speculating in your defence/WS might be counterproductive) - your job as defendant is to swing the balance of probabilities such that the district judge believes that on the balance of probabilities a ticket was displayed. It is probably easier to demonstrate how a ticket might have been clearly displayed yet not be visible in the photos, than to demonstrate why (e.g. trying to demonstrate intentional deceit on the part of the attendant).

A very minor clarification - no magistrate will be involved, this is a civil case.

Re: Letter Before Claim from Moorside Legal (Alliance) unpaid invoice.
« Reply #14 on: »
Seems that "not displaying a valid ticket" is a common scam for Alliance parking.
Having a valid ticket and emailing them an image of it doesn't work.
They have photos of the inside of your car showing only where there isn't a ticket.
How do you fight against that?

I got a reply from APN group who are the parent company of moorside legal with some waffle about a security update causing some emails to help@moorside failing or bouncing.
Anyway long story short I received a reply from moorside to my subject data request.
It was the same as the one from Alliance except it contained digital copies of the car photos albeit with some of the metadata stripped out.
They are still demanding payment.

Today I took advice from a solicitor from a panel that provide legal services as part of my house insurance.
Plan A is to let moorside take the case to court.
If we are successful then hire a different firm of solicitors on a no win no fee basis to sue Alliance for attempted fraud by false representation.  If we win that then report Alliance to reportfraud.police.uk
« Last Edit: Yesterday at 02:23:18 pm by Maximum Bob »