Author Topic: Initial parking - Newquay airport, claim of non payment but paid - machine issue.  (Read 5069 times)

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Dear all,

New member here but old member on previous Pepipoo site  :)

The registered keeper recently received a letter  from Initial parking claiming non payment of parking, payable amount is  £100 or 60 is paid within 14 days. 

Date of claimed non payment 14th Sept, Date of letter 18 sept - letter received 25 sept!  You enter the registration number into the parking machine on your way out , the machine calculates the charge. Payment was  initiated at the machine but machine took a very long time, message on screen was "waiting for connection"assume its using a data sim. 

Eventually  machine connected and the amount on the screen was paid. 

Credit card statement checked and a charge was made for £2.50 for " cornwall airport Newqu Newquay CON"  speaking with the card company this is for "transport"  the time of the transaction isnt available but the date is correct.

The total time in the car park was about 50 mins - Looking online the parking fee for this duration should be £4.50 but the machine charged for 10-30 mins at £2.50.

Not sure if there is any relevance but person driving entering car park is a non uk resident and person exiting the car park is a UK resident and the letter was received at the registered keepers address

What is the best way to handle this  in terms of the appeal letter -  any special wording should be used?

Regarding the dates of the letter if i take the 18th as day zero and 19th as day 1 i calculate the driver/drivers have 4 days left to either pay at reduced rate or make an appeal?

I am not able to get a photo of the parking signage  - only the fees from the airport website.

Many thanks in advance for any assistance!!!   



photos of the letter and parking charge are HERE
« Last Edit: September 28, 2025, 03:54:48 pm by fluff34567 »

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The driver liable for any charge is the one who drives the vehicle on to the property, not the one who drives it off, if they are different entities. However, that is not really relevant here because the location is not relevant land for the purposes of PoFA as it is under statutory control of airport byelaws.

As long as the unknown (to them) driver is not identified by the known Keeper (no legal obligation to do so to an unregulated private parking firm) they cannot transfer liability to the Keeper. You now have to do two things as the Keeper:

Appeal the PCN (only as the 'Keeper' or 'other') with the following:

Quote
I am the registered keeper. Initial Parking cannot hold a registered keeper liable for any alleged contravention on land that is under statutory control. As a matter of fact and law, Initial Parking will be well aware that they cannot use the PoFA provisions because Cornwall Airport Newquay is not 'relevant land'.

If the landowners wanted to hold keepers liable under Airport Bylaws, that would be within the landowner's gift and another matter entirely. However, not only is that not pleaded, it is also not legally possible because Initial Parking is not the Airport owner and your 'parking charge' is not and never attempts to be a penalty. It is created for Initial Parking’s own profit (as opposed to a bylaws penalty that goes to the public purse) and Initial Parking has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Initial Parking have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.

At the same time, send the following email to info@initialparking.co.uk and CC yourself, as a formal complaint to Initial Parking:

Quote
Subject: Formal complaint – Breach of PPSCoP 8.1.1(d) and DVLA KADOE (misstated PoFA keeper liability at Cornwall Airport Newquay) – PCN [reference]

Dear Initial Parking Complaints Team,

I write as the registered keeper regarding PCN [reference] for vehicle [VRM] at Cornwall Airport Newquay (P2 East), TR8 4RQ, on [date]. This is a formal complaint about your misrepresentation of keeper liability under Schedule 4 to the Protection of Freedoms Act 2012 (PoFA), placing you in breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d). As you know, non-compliance with the PPSCoP is also a breach of your DVLA KADOE contract, which requires adherence to the applicable Code as a condition of data access.

Why PoFA keeper liability cannot apply here

• Cornwall Airport Newquay is subject to statutory control (airport byelaws/designation), so it is not “relevant land” for the purposes of PoFA Schedule 4.
• Your Notice to Keeper (NtK) states or implies that you may hold the keeper liable under PoFA. That assertion is wrong for this site and constitutes a clear breach of PPSCoP 8.1.1(d), which prohibits stating or implying keeper liability where Schedule 4 does not apply.

This complaint is separate from my Keeper only appeal
For clarity, I am submitting a no Keeper-liability appeal via your portal at the same time. This complaint is distinct: it concerns your systemic compliance failure in misstating PoFA keeper liability on land under statutory control.

Required remedies (within 14 days)

1. Cancel PCN [reference] and confirm that you will not assert PoFA keeper liability at Cornwall Airport Newquay (or any other site under statutory control).
2. Rectify all NtK templates, website wording and automated correspondence to remove any statement or implication that keeper liability arises on non-relevant land.
3. Conduct an audit of outstanding NtKs for Cornwall Airport Newquay (and any other sites under statutory control), write to affected keepers to correct the misstatement, and confirm you have done so.
4. Provide details of the compliance steps, staff guidance and training you will implement to prevent recurrence.
5. Confirm cessation of any third-party data sharing for this PCN and either erase my personal data under UK GDPR Article 17 or, at minimum, restrict processing under Article 18 pending conclusion of this complaint.

Regulatory escalation
If you do not provide a full and satisfactory response addressing each point within 14 days, I will refer this complaint and evidence to the BPA compliance team and the DVLA AOS Investigations Team for investigation of a PPSCoP/KADOE breach.

Please respond by email or post (your choice). Do not require telephone contact, web portals or third-party platforms to progress this complaint. Treat this as a formal complaint and provide your written response by [date – 14 days from today].

Yours faithfully,

[Full name]

[Postal address]
[Email]
Registered Keeper of [VRM]
PCN: [reference]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thankyou @b789  greatly appreciated.

Should there be a mention of the payment but the machine had a fault?

For the bylaws and "relevant land"  could you explain that for me in basic terms ?

thanks

I do not think that the attempted payment is relevant for the initial appeal. It can be saved for POPLA if necessary. It is a wasted effort for what is invariably a rejection, irrespective of the actual facts.

Byelaws vs “relevant land” in simple terms:

• PoFA keeper liability only works on “relevant land”. That means ordinary private land without special laws controlling parking.
• Airports, some rail stations and similar places are under “statutory control” via byelaws. That makes them not “relevant land”.
• If it’s not relevant land, PoFA cannot be used to make the registered keeper pay. Only the driver could be liable under contract law.
• At Newquay Airport, byelaws/statutory control apply, so Initial Parking cannot use PoFA to chase the keeper. Only the driver could be pursued, and they still have to prove a contract breach.

So, whether the Keeper was driving or not, our advice is to never identify the driver. Unless the keeper identifies the driver, inadvertently or otherwise, the operator has no way of knowing the drivers identity and only the driver can be liable.

There is no need for the Keeper to "lie", even if they were the driver. The burden of proof is on the operator to prove that the Keeper was also the driver. All the Keeper has to do is refer to the driver in the third person. No "I did this or that". only "the driver did this or that".
« Last Edit: September 28, 2025, 06:13:45 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

excellent thank you very much -  the appeal will go in.

 The driver entering the carpark isn't the keeper  and the keeper is informed not to discuss  who was driving.

I will update when the rejection is received    :)

thank you once again!

Any appeal MUST be made in the Keepers name! DO NOT try to appeal as the driver otherwise you may screw this up. If you are not the Keeper, you can still do the appeal for the Keeper but it must all be done in their name. You cannot appeal "on behalf of" someone.

The system does not care who is actually appealing as long as it is the person named in the Notice to Keeper (NtK). So, you would select "Keeper" (or "Other") and fill in with the Keepers details and you use the appeal text provided.

If the Keeper wanted to throw the driver under the bus and name them, then it tells you on the NtK how to transfer liability. However, in this case, the Keeper has a stronger defence with the "no Keeper liability/PoFA" argument. If the Keeper were to identify the driver, who is not a UK resident, that is OK and the drivers foreign address would need to be provided but many of these parking firms will not accept a foreign address and will return to chase the Keeper, even though there is no lawful right to do so.

If/when the initial appeal is rejected, the Keeper can mention in the POPLA appeal that the actual driver is not a UK resident. There is no need to mention that the person who drove the car out of there car park is different from the person who drove in. It is an irrelevance, so don't even mention it.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Excellent, thank you very much for the answers and the quick responses.  Its really amazing!

@b789

appeal rejected as expected...

"Thank you for your appeal received on 30/09/2025 regarding the above detailed Parking Charge Notice. We have carefully reviewed the case and considered the points that you raised in conjunction with the facts and evidence available to me.

 On this occasion, your appeal has been rejected and we are satisfied that this Parking Charge Notice was issued correctly. Newquay Airport - P2 Car Park (East) is private land and is subject to a parking management scheme put in place by the operator at the landowner’s request.

There are specific terms and conditions in place as part of this scheme. These terms and conditions are stated on the signs installed at the site, which are displayed in clear and prominent positions. The terms and conditions of the scheme at this location state that a valid payment must be made for the length of time the vehicle is parked on site. On 14/09/2025, the vehicle was parked without this payment being made. This was a breach of these terms and conditions.


Please be advised, in the event you overstay the initial period of parking time purchased, additional time can be purchased at any point prior to your vehicle exiting the car park. Additional time can be purchased via the payment machines(s) or if offered at the location in question, the pay by mobile service.

We can see that you paid for 30 minutes parking time but stayed an additional 21 minutes and 33 seconds without payment. Therefore, the charge remains valid and payment is due.

Ultimately, it is the responsibility of the motorist to ensure that they seek out, read and comply with the terms and conditions of parking that are in place. By parking on site in breach of these terms and conditions, it has been agreed that the charge detailed on the signs will be paid. I appreciate that this may not be the desired outcome, however, you have now reached the end of our internal appeal process.

The three options available are listed below: Your options 1) Pay the PCN at the reduced amount of £60.00 by 14 days. After this time the opportunity to pay at the reduced amount will no longer be available and the amount outstanding will rise to the full amount of £100.00. This will need to be paid by 14 days. Payment can be made online by phone or by post. Go to www.initialparking.co.uk, call 0333 023 0138. Payments can also be made by cheque or postal order made payable to Initial Parking Limited.

Please ensure you write your Parking Charge Notice number clearly on the reverse. Please do not send cash through the post. Payment can be made using a debit or credit card by calling the automated payment line on 03330230138.

For our full Complaints Procedure please visit www.initialparking.co.uk.
2) Make an appeal to POPLA (the Independent Appeals Service) online at www.popla.co.uk using the verification code at the top of this response. The only grounds for making an appeal are stated on the website and the appeal must be received by POPLA within 28 days of the date of this response. If you choose not to submit your appeal online please goto www.popla.co.uk for further detail or you can ask us for a form to complete. If you appeal to POPLA, we will suspend recovery activity on the PCN. The charge will not increase further until the appeal outcome has been determined. Please note that if you opt to appeal to POPLA and the appeal is unsuccessful you will be only able to settle the PCN at the full amount of £100.00. The opportunity to pay and the reduced amount will no longer be available. If you choose to pay the PCN you will not be able to appeal to POPLA. 3) If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to an appointed debt collection agency for further action. All costs associated with this process will be added to the full PCN amount. More Information By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such, should you wish to appeal then you must do so to POPLA, as explained above.
Yours sincerely,
Initial Parking Limited"

It should be noted the driver paid the stated amount on the machine then walked to the vehicle and then left - they didnt wait in the car park.   Worth  asking for cctv?


Newquay airport is owned by cornwall county council it is operated and managed by Cornwall Airport Limited (CAL).  CAL is a wholly-owned subsidiary of Corserv Limited, which is a company fully owned by Cornwall Council.

On the newquay airport page there is a link to parking T&Cs:

https://www.cornwallairportnewquay.com/wp-content/uploads/2024/09/Parking_Terms_Conditions_2023-compressed.pdf

The byelaws section is very vague/limited.

https://www.cornwallairportnewquay.com/download-centre/

so next steps ?

It never ceases to amaze how intellectually malnourished these greedy, unregulated private parking firms are. They have obviously not read the the Airport Byelaws (Designation) Order 2009 which clearly states:



For the avoidance of doubt, here is a link to the relevant byelaws under section 63(1) of the Airports Act 1986(a).

Use the following as your POPLA appeal and upload the this PDF (https://www.legislation.gov.uk/uksi/2009/2576/pdfs/uksi_20092576_en.pdf) with the appeal on their portal:

Quote
POPLA Verification Code: [POPLA code]
Operator: Initial Parking Limited
PCN: [reference]
Site: Cornwall Airport Newquay – P2 Car Park (East), TR8 4RQ
Date: [date]

I am the registered keeper. I am under no legal obligation to identify the driver to an unregulated private parking firm and I decline to do so.

Preliminary point for the POPLA Assessor
Before looking at any “merits” arguments (signs, times, payments, etc.), the first thing POPLA must evaluate is whether the person being pursued can be liable at all. If the land is not “relevant land” under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), then keeper liability cannot arise and there is nothing further for POPLA to consider. This is that case.

Why this is not relevant land
PoFA Schedule 4 only applies on “relevant land”. Paragraph 3(1)(c), read with 3(3), excludes land where parking is “subject to statutory control”. Cornwall Airport Newquay is under statutory control by airport byelaws made under section 63 of the Airports Act 1986. The Secretary of State has designated Newquay Airport for the purposes of section 63 by statutory instrument: “The Airport Byelaws (Designation) Order 2009”. Statutory control = not relevant land = PoFA cannot be used to transfer liability from driver to keeper.

Operator’s legal misunderstanding
The operator’s Notice to Keeper states or implies PoFA keeper liability on this airport land. That is a basic legal error. Schedule 4 paragraph 3(1) shuts the door on keeper liability where byelaws apply. The operator’s reliance on PoFA here simply demonstrates a failure to comprehend the threshold question POPLA must decide first.

Driver not identified, so the keeper cannot be pursued
I am the keeper and I have not been identified as the driver. There can be no presumption or inference that the Keeper is the driver. This is confirmed in the persuasive appellate case law in VCS v Edward (2023) where the judge confirmed that without evidence, there can be no inference.

Because this is not relevant land, PoFA does not apply and there is no lawful route to hold the keeper liable. That ends the matter. POPLA must allow the appeal on this single ground.

Evidence supplied
Copy of “The Airport Byelaws (Designation) Order 2009” (PDF attached).
Link to section 63 Airports Act 1986 (byelaw-making power): https://www.legislation.gov.uk/ukpga/1986/31/section/63/data.html

Legal references for ease
• PoFA 2012 Schedule 4, paragraph 3(1)(c) and 3(3)
• Airports Act 1986, section 63
• The Airport Byelaws (Designation) Order 2009

Conclusion
This airport land is not relevant land for PoFA. The driver is not identified. The keeper cannot be liable. The appeal must be allowed.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you - POPLA appeal submitted  this morning - will update  shortly.

Initial have (IIRC) 21 days to respond to your appeal. When they do, they will likely provide some sort of evidence pack, which will mostly be filled with irrelevant details. When they do, come back and show us their evidence. Your job at that point will be to pick holes in it, showing why it doesn't support their points, and why it does not undermine your points.

Thank you for the info and continued  support, as always  I'm extremely  grateful. .

The point is, that they can claim as many breaches of the terms and conditions of parking and you can agree that the vehicle did breach those conditions. However, as you have declined to identify the driver, they cannot hold you liable in law just because you are the registered keeper.

Al the POPLA assessor needs to know is whether the driver is identified and can you can be pursued as the Keeper. The answer is no.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Had this as a response to the complaint:

We write in response to your correspondence dated 30th September.  In it you comment that Newquay Airport is subject to Byelaws.  We can confirm that no Byelaws have yet been made further to the The Airport Byelaws (Designation) Order 2009 and none in particular have been made that relate to the control and management of Parking on Cornwall Newquay Airport Land.  As such Newquay Airport parking areas are not subject to statutory control as you state and the breaches you have set out have not occurred.  Accordingly, the PCN IPL1128517 remains valid."

I'm positive this will be the basis of the POPLA response but will post the response here when I get it.
« Last Edit: October 09, 2025, 12:22:37 pm by fluff34567 »

You can respond to the Muppets at Initial with the following:

Quote
Subject: Formal Complaint – Misrepresentation of Law and PoFA Keeper Liability (PCN [reference])

Dear Initial Parking,

Your latest response is as embarrassing as it is wrong. It confirms that your company has absolutely no grasp of the law you’re attempting to rely on. I will try and simplify this or you may want to pass it to a responsible adult within your firm, who has at least a basic grasp of the law.

Cornwall Airport Newquay was designated under The Airport Byelaws (Designation) Order 2009 for the purposes of section 63 of the Airports Act 1986. That designation places the land under statutory control, and that’s all that matters. Whether or not local byelaws have subsequently been drafted, signed, laminated, or nailed to a wall is completely irrelevant. The land’s legal status was fixed the moment it was designated.

You might want to have the responsible adult in your office actually read the Protection of Freedoms Act 2012, Schedule 4, paragraph 3(1)(c). It excludes from “relevant land” any land “on which parking is subject to statutory control.” Once excluded, you cannot — under any circumstances — invoke PoFA to pursue a registered keeper. No amount of wishful thinking or creative fiction changes that.

Your attempt to claim that the land isn’t “subject to statutory control” because byelaws “have not yet been made” is laughable. That’s like claiming the Highway Code doesn’t apply until someone prints it in colour. The statutory control is there by virtue of the Airports Act and the Designation Order — it doesn’t need your approval, comprehension, or participation.

It’s astonishing that a company authorised to obtain DVLA keeper data still doesn’t understand such a basic point of law. Misstating keeper liability in this way breaches both the Private Parking Single Code of Practice and your KADOE contract. You are operating outside the terms of your authorisation and misleading the public.

Here’s what’s going to happen next:

1. You should cancel PCN [reference].

2. You should cease misrepresenting PoFA on any airport land.

3. You should correct your NtK templates before another one of these embarrassing legal blunders leaves your office.

If you do not confirm compliance within 14 days, this correspondence will be forwarded in full to the BPA Compliance Department and DVLA AOS Investigations, along with a copy of the Designation Order and your legally illiterate response.

Yours sincerely,

[Name]
Registered Keeper of [VRM]

Depending on their response, remind me in two weeks to give you the follow up to the BPA and the DVLA.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain