3. I Park Services Ltd PNC - Parking Fee - Crown Street Car Park, Carlisle
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I Park Services Ltd PNC - Parking Fee - Crown Street Car Park, Carlisle
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I Park Services Ltd PNC - Parking Fee - Crown Street Car Park, Carlisle

The car park had sign at entrance that it was a Pay & Display. Driver pulled in to the car park. The passenger went to the kiosk to pre-pay for parking and couldn't get it to work. Driver tried as well. Kiosk would not accept coins (they'd drop back out), no opition for credit card, and the website was not usable on their devices.  After many attempts the driver and passenger returned to the vehicle and exited the car park to find another parking lot.

The vehicle was a rental car. The PNC notice was forwarded along with an additional fee from the rental company. Rental company letter advised they passed driver's information to issuer of the PNC. Driver is not a resident of or currently in the UK.  The car park wasn't actually used except for the time spent trying to pre-pay and left as soon as it became aparent it was not possible to pay. It seemed reasonable and easy to appeal based on this.

A response was received on the appeal and I Park Services Ltd is still demanding £20.

This situation doesn't seem right. We're not understanding how a fee/fine can be issued when
1) The parking was not able to be utilized
2) The entire 10 mins in the lot was spent trying to pre-pay
3) Left lot as soon as reasonably possible when pre-payment was not possible.

Looking for advice on what the options are.


Unable to take photos being out of country. Google street view and the photos posted there look correct however.

Link to Google Maps: https://www.google.com/maps/place/Crown+Street+Car+Park/@54.8901244,-2.9299741,20.71z/data=!4m6!3m5!1s0x487d1b5ff3fe72d3:0x3e6ea1bee5ec103c!8m2!3d54.8901714!4d-2.9299097!16s%2Fg%2F11qgjslm3p?entry=ttu&g_ep=EgoyMDI0MDkxMS4wIKXMDSoASAFQAw%3D%3D

Copy of letters:
https://imgur.com/a/2lMFU4u
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Re: I Park Services Ltd PNC - Parking Fee - Crown Street Car Park, Carlisle
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The “driver” and the “Hirer” are two separate entities. It is the Hirer who received the PCN. The hire company and IPark had no idea who was driving... unless the Hirer told them, inadvertently or otherwise.

Does IPark know who the driver is?

On what basis is IPark demanding £20?

Does the Hirer live outside the UK? If so, you can simply ignore any demands from IPark. Has all correspondence been sent to the hirers address?

If you wish to dispute the hire firms admin charge, you would need to check the terms in the hire agreement. If the hire firm referred to the PCN as a “fine” or a “penalty”, they are wrong.

What was received is only an invoice from an unregulated private parking company. No “offence” was committed by the driver. This simply a civil matter of contract law.

IPark are simply trying to scam you out of anything they can get. As the person who has received the “invoice” is not a UK resident, any further correspondence from IPark or their debt collector friends can be safely ignored.
« Last Edit: September 17, 2024, 07:03:30 am by b789 »
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