Anyone have any experience with Horizon parking and POPLA? Basically Horizon said I was parked illegally because I didn't follow the parking signs however you can clearly see in the photos that there isn't any adequate signs and when cars are packed In front of them you can't see them 🤔 I'm also disabled badge holder so I feel like they aren't being disability friendly. Obviously horizon have come back and said just cause you're disabled badge holder doesn't mean anything which yeah fair enough but now I've appealed to POPLA with the photos. I had to be admitted to hospital after attending the docs (where the car park was) however never had I had any warning the car park was changed to private and there were no obvious signs as I was driving in 🤔 also I parked where the white car is in the photo. Do you think I stand a chance or? £100 is a lot of money for this 😭 Shock popla refused me 🥹😭 is there not a bit of contradictory in this? I couldn't see the signs as the pics they posted in their defence I remember cars being parked there or I would have seen the signs, not that I was aware of any signs before. I was only made aware they were there in their appeal!!! Also they've no disabled spaces so how was I to park in a disabled space..not an idea inclusive car park at all!!! Do I just have to suck it up and pay the ridiculous £100 😭😭 my argument at Poplar was that the signs were not visible or appropriate for disabled person. I'm autistic/ADHD and hold a disabled badge. on day of parking it was in what I thought was the doctors car park but apparently it's changed and it's not part of the docs anymore it's actually private. I had an emergency docs appointment to then be in hospital that evening and over night and then emergency op the next day. The signs were not visible nor was there a pay machine. I've now had a debt collectors letter today (15th April) ordering me to pay £165 by the 22nd April. Which I cannot afford this month and I'll be out the country from 20th for 2 weeks. I'm stressed, I've had a meltdown today because of all this. I believe I'm in the right as I would have paid parking or moved the car if I saw signs. What's the likelihood of me losing if this goes to court? In the photos of where I parked was near in front of the metal polls
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Calm down... you won't be paying a penny to Horizon if you follow the advice. It's a pity you did to come here before you started the whole appeals process as it is probably that this would all have been over and done with by now.
However, we don't have enough detail to see where you screwed up the appeals process. So, the first thing we need to see is the original Notice to Keeper (NtK) you received from Horizon. You should redact your personal details and the PCN number but leave all dates and times showing. Show both sides of the NtK. Also show us the wording you used in your initial appeal and in your POPLA appeal and also show us the complete POPLA decision. You can try and edit that by breaking top the wall of text that POPLA issues their verdict as.
Once you have show us all that, we can move on to what happens next. What you need to know is that the POPLA decision is not binding on you and this will most likely be resolved when Horizon try to take you to court. That is a good thing. The county court is the ultimate dispute resolution service and should not be feared.
The most likely outcome is going to be that the claim is either struck out or discontinued. However, you will have to weather a whole load of useless debt recovery letters which you can safely ignore.
Thank you for your reply it's made me feel at ease slightly. I can't find my wording I sent on the POPLA site but I found their reply. I do have my wording saved though ;
The signs provided by Horizon are positioned in such a way that they are easily obstructed when vehicles are parked in front of them, as was the case on the day I parked. I have submitted photographic evidence of the location where I parked, clearly showing that the signs were not visible. As a disabled person, I have previously stated that the car park is not accessible or accommodating for individuals with disabilities. There should be clear signage directly in front of the parking space I occupied, as demonstrated in the attached pictures.
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So, you didn't use a disabled bay. You appealed as the driver and robbed yourself in it by admitting you never attempted to make any payment.
Anyway, you are where you are now. As advised, from now on, ignore everything they send to you except a Letter of Claim (LoC) and an N1 SDT Claim Form from the CNBC. Come back and show us the LoC when you receive it and we will advise on how to respond and the next steps.
We don't need know about any debt recovery letters you receive and you should use those as kindling or to line the bottom of a litter tray.
There weren't any bay markings or disabled bays anyway. This is my point there was nothing. No space markings on the floor no visible parking signs 🤷🏼♀️