The mediation phone call is not part of the judicial process and the mediation is not a trained legal professional. If not agreement is reached at mediation, it has absolutely no effect on anything going forwards.
The odds of this case ever reaching a hearing where you would be required to attend a hearing are less than 1%. Even if it did and you were not successful, the amount you would be ordered to pay would be less than the claim amount because the courts do not allow the aded fake £70 added.
That is not going to happen.
For the mediation call, the only requirement is for you "attend" the call. This is what I advise you to say when you receive the call from the mediator:
“Before I set out my position, please confirm from the claimant’s side:
• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.
Please relay that back to me before we continue.”
After the mediator calls back...
If identified and authority confirmed:
“Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.”
If no/unclear authority:
“Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.”
All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes.