Thank you in advance for your help.
I live in the UK and have a permit that auto-renews every month. It is linked to my credit card.
The May payment declined, which I was not aware of. In late May the company sent me a notification informing me of this and saying I needed to purchase a new pass, and they would send me a link for backdated payments.
I was confused as to why my bank had declined this. Also if it helps, I work in healthcare so quite busy and hectic. I checked my bank, asked around neighbours, and finally asked the car park company itself if the price had changed. They said they had increased the monthly price. I did not receive any written or spoken communication about this.
I set up a new permit, within less than 7 working days of receiving the email in late May.
However they’ve said that it’s too late now, they won’t offer an option to backdate payment, and I will be receiving 30 days worth of PCNs.
I have appealed but know the chances are slim with BaySentry. I really cannot afford £1800 worth of payments.
Please can someone advise if I have any legal standing? Thank you in advance
