Free Traffic Legal Advice

@jfollows thank you so much for all that.  One quick question - for F3 you state "1" however the person I was doing the removal for is willing to to come as a witness.  Is there any real benefit to this?  Should I bother putting 2 down?

Why not, indeed, it will do no harm.

In your place, I would post the N180 to Parking Eye with the email rejection message printed and stapled to the front of it.

Thank you all so much again for the advice.  I thought I was out of the woods when I received a letter saying ParkingEye had not submitted their form, and they had seven days to do so or the claim would be struck out.

Sadly it looks like they did get it in and I have received an email:

"Your telephone mediation appointment
Appointment date: 17/10/2025

Appointment time slot: 09:30 to 12:30

Your confidential telephone mediation appointment has been booked for the above date and time slot. This means that the mediator will call you between the times shown. Your appointment will last for around one hour from the point at which the mediator calls.

The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you both come to an agreement before the case goes to court.

Where your mediation appointment is mandatory, If you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs."

There is more in the email but I assume you guys know the score.

Any advice on what to do gratefully received.

My mediation appointment started 20 minutes ago, and I have not received a call yet.  I am extremely anxious I have somehow messed this up. 

The email says "You must make sure you have provided us with, or confirmed, the name and number of the person who will be conducting the mediation appointment."

I haven't done anything in response to the email.  I said on the forms I was willing to do a mediation appointment and filled in my name and number countless times.

"Be ready to receive a call from the mediator from the beginning of your time slot. The mediator will call the telephone number you provided in your application."

Again, I provided my phone number numerous times.

Can anyone tell me if I have messed this up?  Or could I receive the call any time between 9:30 and 12:30, the entire slot?

It seems in my minor panic I didn't notice that very important word "between."  Thanks for pointing that out. 

I suddenly realised I haven't actually taken any action since the email, I've just been waiting for the phone call, and re-reading the email it comes off rather ambiguous as to whether I actually needed to do anything.

I will assume I've done everything right and wait for the call.  If it turns out I had to send a formal email declaring I would be the one to take the call, or something, and I get penalised for not doing so, there are many confusing/ambiguous quotes in the email.  Not that I particularly fancy a fight with them as well as ParkingEye.

I have received a letter, "Notice of Transfer of Proceedings."

"This claim has been transferred to the county court at X for allocation.  On receipt, the file will be referred to a procedural judge who will allocate the claim to track and give case management directions.  Details of the judge's decision will be sent to you in a notice of allocation."

So i suppose this means they are going all the way, and i will have to attend a physical court hearing?

Hiya, thanks for the kind reassurance and video.  I have indeed received that letter, attached.  Or will be soon as I remember/work out how