3. Gladstones/ Horizon Claim Form Received
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Re: Gladstones/ Horizon Claim Form Received
« Reply #15 on: »
If you search the forum for “Unprocessed” you will find you’re not alone. The CNBC has done something which broke its email service. You’re now back on track, barring further mistakes by them.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #16 on: »
Quote from: jfollows on July 14, 2025, 10:51:06 am
If you search the forum for “Unprocessed” you will find you’re not alone. The CNBC has done something which broke its email service. You’re now back on track, barring further mistakes by them.

Thank you, fingers crossed.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #17 on: »
Written confirmation of defence received today in the post advising that the defence will be sent to the claimant with a 28 day time limit to respond.

Thank you for the help received so far, it is appreciated.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #18 on: »
Just when I thought this had been concluded I notice the following entries today:


Case Stay Lifted on 01/09/2025

DQ sent to you on 01/09/2025

DQ filed by claimant on 01/09/2025

Is this normal procedure ?


Thank you
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Re: Gladstones/ Horizon Claim Form Received
« Reply #19 on: »
Received this morning from CNBC, N149A along with N180 to be completed.

https://drive.google.com/file/d/1fPNDdycoPhmMszcT_smcMr9wxa6F9uim/view?usp=drive_link

I assume the following:

1. I should complete the online version of the N180 and email copies to CNBC and Gladstones

2. Within the N180, question C1, I should agree that the small claims track is the most appropriate ?

3. Within the N180, question D1, I should choose no but I am unsure what reason to give ?

When I email the completed form to CNBC and Gladstones, should I include the already filed defence or not ?


Thank you for the ongoing help with this, it is appreciated.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #20 on: »
Your Google link is private. You need to make it public.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #21 on: »
Usual advice is:
Quote
Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and enquiries@gladstonessolicitors.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.

You would have found this advice in seconds if you searched the forum as I did.

You don’t need to resend your defence given that Reply #17above confirms that it has been received and processed.
« Last Edit: September 02, 2025, 11:58:33 am by jfollows »
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Re: Gladstones/ Horizon Claim Form Received
« Reply #22 on: »
Quote from: DWMB2 on September 02, 2025, 10:42:06 am
Your Google link is private. You need to make it public.

My apologies, I have made it public now, thank you.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #23 on: »
Quote from: jfollows on September 02, 2025, 11:30:32 am
Usual advice is:
Quote
Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and enquiries@gladstonessolicitors.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.

You would have found this advice in seconds if you searched the forum as I did.

You don’t need to resend your defence given that Reply #17above confirms that it has been received and processed.


Thank you, appreciated, sorry that I hadn't found the answer myself, I'm finding this a little daunting and tend to panic easily, however I take it on board, thanks again.
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Re: Gladstones/ Horizon Claim Form Received
« Reply #24 on: »
The purpose is to ensure that the court hearing is in person at a location close to you.
The parking company is likely to give up if you follow the process properly because it costs them much more in expenses to attend your local court than the money they want from you.
Their tactics are either
  • You are frightened into paying them
  • You ignore the court paperwork and they secure a judgment against you in default
If neither of these happens they usually give up.
« Last Edit: September 02, 2025, 08:35:16 pm by jfollows »
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Re: Gladstones/ Horizon Claim Form Received
« Reply #25 on: »
I have received this morning, notification of a Telephone Mediation Appointment with a date set which I had confirmed on the completed N180 that I would not be available due to a pre planned holiday, I have notified Small Claims Mediation Services by email of this and have asked them to change the date.

From reading the forum I note that the response to the mediation call is to offer nothing, will I need to give reason why I consider this to be acceptable and discuss the case in more depth or is it best not to go into details ?

Thank you
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Re: Gladstones/ Horizon Claim Form Received
« Reply #26 on: »
It's generally best to avoid getting into a discussion around the merits of your case. If pressed, you can just state that the claimant has received a copy of your defence, and that you stand by the points raised. The place to argue the toss about the defence vs the claim would be in a hearing (if it were ever to get that far).
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Re: Gladstones/ Horizon Claim Form Received
« Reply #27 on: »
This is the latest advice for the mediation call:

For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

“Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.”

After the mediator calls back...

If identified and authority confirmed:

“Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.”

If no/unclear authority:

“Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: Gladstones/ Horizon Claim Form Received
« Reply #28 on: »
I have had the Mediation Call this morning, my initial question as advised along with answers were as follows:

• the full name of the person attending for them; Olivia ( refused to give surname )

• their role/position at their legal representative’s firm;  Refused

• whether they hold written authority to negotiate and settle today. Yes.

I continued to make the offer of £0 and stated that liability was denied.

The mediation handler was rather pushy telling me I should discuss the case further, I refused this and explained that the claimant had received a copy of the defence and I stand by the points raised, the mediation handler then confirmed that the other party had no access to and had not seen the defence and there lowest settlement figure was £230.

The mediation handler then proceeded to almost warn me of impending court procedure which could take 6 months to arrange, I was then asked again if I wished to discuss the claim further or admit liability to which I declined.


How likely is this to escalate further and do I need to do anything further at this stage.


Thank you very much for the help and advice given so far.

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Re: Gladstones/ Horizon Claim Form Received
« Reply #29 on: »
It is already "escalated" as high as it could ever go. There is no further "escalation". The case will now be passed to your local county court where you will receive notice of a hearing date and deadlines for the claimant to pay the £27 trial fee and the date by which any witness statement or other documents that are to be relied on must be submitted to the court. DCB Legal will issue an N279 Notice of Discontinuance (NoD) just before the date the trial fee has to be paid, if the judge doesn't strip ke out their claim first.

As for the conduct of the mediator and the claimants representative in the mediation call, you should email the following two complaints, one to the SCMS and the other to DCB Legal.

To the Small Claims Mediation Service at scmreferrals@justice.gov.uk and CC yourself:

Quote
Subject: Formal Complaint – Conduct and Impartiality of Mediator

Dear Sir or Madam,

I wish to raise a formal complaint regarding the conduct of the mediator assigned to my Small Claims Mediation telephone appointment on [insert date] for claim number [insert claim number].

During the call, the mediator was overly assertive and pressurised me to discuss liability, despite my clear statement that liability was denied and that my Defence fully sets out my position. The mediator repeatedly urged me to “discuss the case further” and warned that a court hearing could take up to six months, which I perceived as an attempt to dissuade me from maintaining my defence.

I explained that I was unwilling to negotiate on a matter where liability is denied, yet the mediator persisted. Such behaviour falls short of the impartial, facilitative role required of HMCTS mediators.

I request that this complaint be formally logged, investigated, and that I am provided with confirmation of the mediator’s name and the outcome of your review.

Yours faithfully,

[Your full name]

And to DCB Legal at info@dcblegal.co.uk and CC yourself:

Quote
Subject: Formal Complaint – Misconduct and Unprofessional Conduct at Small Claims Mediation (Claim No. [insert])

Dear Sir or Madam,

I write to raise a formal complaint concerning the conduct of your representative, identified only as “Olivia”, during the Small Claims Mediation Service telephone mediation held on [insert date] for the above claim.

At the commencement of the call, I requested:
• the full name of the DCB Legal representative;
• her position within your firm; and
• confirmation that she held written authority to negotiate and settle on behalf of the claimant.

She refused to give her surname, refused to confirm her position, and gave only her first name, “Olivia”. She did, however, claim to hold written authority to negotiate. If this is true, I now formally require DCB Legal to provide documentary proof of that written authority.

More disturbingly, the HMCTS mediator confirmed to me during the call that your representative had not seen my Defence. It is impossible to engage in any meaningful or bona fide negotiation without sight of the pleaded Defence. Sending an unidentified and apparently unbriefed representative into a formal HMCTS mediation demonstrates serious procedural misconduct and professional negligence.

Your firm purports to be a regulated legal practice conducting litigation on behalf of claimants. As such, you are expected to act competently, with transparency and integrity. The conduct of “Olivia” fell far short of this standard. Her refusal to identify herself and her lack of case knowledge breached the basic duty owed to both the Court and the opposing party.

Please confirm:
1. The full name, position, and SRA authorisation status (if applicable) of “Olivia”;
2. Whether she is an employee, contractor, or external agent;
3. Whether she held written authority to act, and provide evidence of it;
4. The reason she attended mediation without the Defence or sufficient case knowledge.

Failure to respond substantively will result in this complaint being escalated to the Solicitors Regulation Authority. In addition, I reserve the right to produce this correspondence as evidence of DCB Legal’s unreasonable behaviour at any subsequent hearing under CPR 27.14(2)(g) when costs are considered.

Please acknowledge receipt and confirm the name of the person responsible for investigating this complaint under your internal complaints procedure.

Yours faithfully,

[Your Full Name]
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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  3. Gladstones/ Horizon Claim Form Received