Author Topic: Gemini Parking Solutions - St Margaret's Hospital Windsor  (Read 455 times)

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Gemini Parking Solutions - St Margaret's Hospital Windsor
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Hi All,

I received a private parking ticket, which as I have a fleet car didn't get to me for some time. I arrived at the car park for a hospital appointment at 14.47pm and left at 15.36pm, my appointment of which I have proof of was at 15.15. The hospital had one of the touch screen enter your registration type terminals. I can only assume that I must have typed in my registration incorrectly at this point.

A few weeks later my firm passed the fine on to me. I went on their online portal and paid the £60 fine, it lets you enter the amount yourself I must add. As I just wanted the matter over and couldn't be bothered with the flurry of letters you usually get.

Today my company has passed me a letter from debt recovery plus. They are demanding £125 for failure to pay. When I called them they told me I had paid the £60 too late and the increased amount of £100 was applicable at the time I paid. So now they are asking me to pay in total £185 for a ticket which I think was dubious to begin with.

What are the next steps I should take? Let me know if you need any more information?

Thanks,

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Re: Gemini Parking Solutions - St Margaret's Hospital Windsor
« Reply #1 on: »
If you admit liability by offering to pay, you are your own worst enemy. As you have now found out, you are marked as a "mug" and are now facing the consequences.

Is the vehicle registered to you? If not, how did you receive the Notice to Keeper (NtK) or did you receive a Notice to Driver (NtD) attached to the windscreen?

The easiest way to get a PCN cancelled at a hospital is to complain to the PALS unit. Did you try that first?

It sounds as though the company are the Registered Keeper (RK) and are the ones receiving the DRA letters. Are you the Hirer or just the day to day keeper? The company could have simply transferred liability to you as the driver (without proof though, as they and the PPC have no direct knowledge who the driver was). If they'd done that, and you were happy to pay the charge, the PPC only had to issue a new PCN to you in your name and you could have dealt with it and paid at the "mugs discount" rate.

By paying the PCN you have simply FUBAR'd the situation. You've admitted liability, for the company, if they're the RK. They should have transferred liability to you as the driver and that would have absolved the company from any liability. You would then have received the PCN reissued in your name with all the discounts and appeals options.

SNAFU I'm afraid.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Gemini Parking Solutions - St Margaret's Hospital Windsor
« Reply #2 on: »
Ok, huge error on my side. No the vehicle is registered with my company, I received the notice to keeper through my company who received it through the post.

I did not try PALS is that also the case for private hospitals?

I am the day keeper of the vehicle, it is a fleet car.

So there are no real options available to me now? If I let it roll on to court, does the fact I paid initially destroy my fairly good defence in this instance?

Re: Gemini Parking Solutions - St Margaret's Hospital Windsor
« Reply #3 on: »
PALS is only for NHS Trust hospitals. However, you could have asked the private hospital to intercede on your behalf if they have contracted the parking operator.

Anyway, it's all a bit academic now. Your company should have simply transferred liability to you by naming you as the driver. That would have absolved them from any liability and a new PCN would have been issued to you, in your name with all the appeals options and deadlines.

Now that the PCN has been partly paid, liability remains with the company. You are being pursued by the company. Any court claim for the alleged outstanding debt will be aimed at the company, not you. The problem for you is that if the company simply decide to pay the outstanding amount, including the fake add on £70, they are probably going to dock it from you.

Any defence of a clam is probably fatally flawed because liability has been admitted (albeit by you, not the company who would be the defendant because they screwed up the transfer of liability). The only argument would be whether the additional amount is a real debt or not.

All I can advise is that in future, should you receive another PCN, explain to whoever in your company screwed this up, that they should simply follow the instructions on the NtK to transfer liability to you and then wait until you receive a PCN in your name and come back here for advice on how to handle it.

Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain