Free Traffic Legal Advice

The driver was doing shopping at Waitrose Buckhurst Hill and then also had coffee inside the cafe which extended the time period a little bit.  Unfortunately got a PCN from the parking management company who manages their car park.  Unfortunately, when doing they shopping they selected the no-receipt option to save paper, so the credit card statement is attached here as proof.  This is extremely disappointing such stupid behaviour from the company.  Is this worth appealing or should be ignored ? I have already written to Waitrose customer service to complain about such appalling behaviour from their parking management company.

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Credit Card Statement <br>

yes Waitrose is the first port of call.  might be better to go there and speak to the manager rather than anyone at customer service. take your evidence. don't tell them exactly who was driving just incase they pass it on to brittania

after re reading the OPs post #2 and ive realised he's already outed the drivers identity to Waitrose!!! let's hope they either just instruct Brittania to cancel or just refuse the OPs request. then they might not pass on the email containing the drivers identity 

@flash edit your second post to remove reference to the identity and change to "the driver"

Waitrose have declined to cancel the PCN so next stage will be to file an appeal.  Should this be filed sooner or is there any benefit in waiting till the last day ?

It really doesn't matter when you submit the Plan B appeal as long as it is before the deadline. With a correspondence date of 9th December 2024, you have until 6th January to submit the appeal.

Give yourself a break and enjoy the holiday season and then submit your Plan B appeal just before 6th January 2025. Just use the exact wording I provided. Make sure when you submit the appeal that you don't select any drop down menus or tick boxes that identify you as the driver. You are only appealing as the Keeper.

Can you tell us who you complained to at Waitrose? How high up the management food chain did you start from? What was their reasoning for not wanting to assist you by getting the PCN cancelled?

I wrote to customerserviceteam@waitrose.co.uk and this is the response I got.  How do I go higher up the management food chain ?

"Regrettably, we're unable to refund your parking fee as the amount of time you spent in the car park does suggest you weren't in the store for the whole period and I understand this will be disappointing."

You aim for the top. Google is your friend and you find out CEO details and contact info. Let them get their minions to handle the complaint.

Maybe you let them now that you will not be patronising their business in future if it comes with an additional invoice from an ex-clamper. Let them know that you will be advising all your family, friends and acquaintances about their unreasonable behaviour. They should worry more about their bottom line.

I have written to James Bailey who is the executive director of Waitrose.  Email below.  lets see if this gets any more support


Dear Sir,

I am writing to escalate a frustrating issue that arose following a recent shopping trip to the Waitrose branch in Buckhurst Hill. A Parking Charge Notice (PCN) was issued by Britannia Parking, who manage the car park associated with your store.

The visit involved a genuine purchase at Waitrose, and the attached credit card statement serves as proof of this transaction. Unfortunately, the “no-receipt” option was selected during checkout to save paper, so no printed receipt is available. However, the statement clearly demonstrates that the individual using the car park was a paying Waitrose customer.

Despite reaching out to both the store manager and Waitrose Customer Service for assistance, I have been disappointed by their refusal to help. As a result, I feel it is unfortunate to have to escalate this matter to your level to seek a fair resolution.

The car park is exclusively for Waitrose customers, and it is disheartening to receive a £95 fine for a minor overstay due to unforeseen circumstances. This penalty feels excessive and entirely unreasonable, especially as it targets genuine and loyal customers who actively support your business.

As Waitrose retains oversight of Britannia Parking’s management of this car park, I urge you to intervene and have this PCN cancelled. Your assistance would not only resolve this matter but also reaffirm Waitrose’s reputation as a brand that values its customers.

If this issue cannot be resolved, I will unfortunately have to reconsider my decision to patronize Waitrose in the future. Additionally, I would feel compelled to inform my family, friends, and acquaintances about this unreasonable treatment of paying customers and the risk of being issued an “invoice” simply for shopping at your store.

I hope you will address this matter promptly and fairly. Please find attached both the PCN and the credit card statement for your reference. I trust you will take the necessary steps to ensure this situation is resolved amicably.

Thank you for your time and understanding. I look forward to your response.

Regards,

Attachments:
1. Parking Charge Notice (PCN)
2. Credit Card Statement (Proof of Purchase)

a raid of their social media pages could be looming

Plan A strikes again!