Had a reply from the DVLA... Essential they say there's nothing to see. They've contacted G24 who are saying they only have one entry and one exit in their records.
Sounds very convenient....
Dear Mr xxxxx,
Thank you for your correspondence of 24th October about the release of information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register. I have been asked to formally review your case at Step 1 of our complaints procedure.
The DVLA takes the protection and security of its data very seriously and has procedures in place to ensure data is disclosed only where it is lawful and fair to do so and where the provisions of the Data Protection Law are met. The Agency must strike a balance between ensuring the privacy of motorists is respected while enabling those who may have suffered loss or damage to seek redress.
Drivers choosing to park a vehicle on private land do so subject to the terms and conditions set out on signage in the car park. The need to contact individuals who may not have complied with these conditions is, in most circumstances, considered to be a reasonable cause. Data is provided by the DVLA to enable landowners or their agents to pursue their legal rights and to address disputes. I hope you can appreciate that if this were not the case, motorists would be able to park with disregard for the conditions applying with little prospect of being held accountable.
I have investigated this matter with G24 Limited who made the request to DVLA for the registered keeper details for vehicle registration number xxxxxxx. I have sight of their supporting evidence to show that they had reasonable cause to make their request. I have also been advised that upon receipt of your appeal the decision was made to cancel the parking charge notice on this occasion. G24 Limited have also
advised me that they have carried out a detailed review of their systems, however could only find one event of the vehicle entering and exiting the car park.
To help ensure motorists are treated fairly when any private parking charge is pursued the DVLA discloses vehicle keeper information only to companies that are members of an appropriate Accredited Trade Association (ATA). The purpose of requiring a company to be a member of an ATA is to ensure that those who request DVLA information are legitimate companies that operate within a code of practice that promotes fair treatment of the motorist and ensures that there is a clear set of standards for operators.
The company in question, G24 Limited, is a member of the International Parking Community Ltd (IPC) which is an Accredited Trade Association for the parking industry. The IPC’s code of practice is published on its website at
www.theipc.info under the heading Accredited Operators Scheme. If a member of this AOS does not comply with the code of practice, it may be suspended or expelled, during which time no data will be provided to it by the DVLA. If you feel that any of the practices used by the company do not comply with the IPC’s code of practice, you may wish to contact the IPC via their website or by writing to IPC, at PO Box 662 SK10 9NR.
We have fully considered all the information available. If you feel that your complaint has not been resolved, you can request escalation of your complaint to Step 2 of the complaints process. Further options about our complaint procedure can be found online at
www.gov.uk/dvla/complaints.
Yours sincerely
Carly Williams
Data Customer Auditor
Data Assurance Team/Information & Assurance Group
