Author Topic: Final Notice from Countrywide Parking  (Read 187 times)

0 Members and 0 Guests are viewing this topic.

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #15 on: April 14, 2025, 02:37:21 pm »
         Hello,

I sent both messages as advised to the specified addresses.

It looks Countrywide treats mails to complaints@countrywideparking.co.uk as spam, yet they replied with a similar standard response.

From: Countrywide Parking Management <support@countrywideparking.zendesk.com>
Date: 14 April 2025 at 09:xx:xx BST
To: xxxxxx <xxxx@xxxx.com>
Cc: Disputeresolution <disputeresolution@bwlegal.co.uk>, Complaints <complaints@countrywideparking.co.uk>
Subject: [Countrywide Parking Management] Re: ***SPAM*** Notices to Keeper – Liability Extinguished – PoFA and Data Protection Act 2018"
Reply-To: Countrywide Parking Management <support+idxxxxxx-xxxxxxx@countrywideparking.zendesk.com>


Your request (xxxxx) has been updated. To add additional comments, reply to this email.
Customer Service Agent (BX) (Countrywide Parking Management)

14 Apr 2025, 09:xx GMT+1

Dear Sir
 
As this had escalated to debt recovery before you transferred the liability, you will need to contact them.
 
Your case has now been passed to B W Legal, our third-party debt recovery agents of whom are now acting on our behalf for this Parking Charge. All correspondence concerning this parking charge must now be directed to BW Legal Ltd.
 
You can contact BW Legal by using the below details:
 
BW Legal
Enterprise House
1 Apex View
Holbeck
Leeds
LS11 9BH
https://www.bwlegal.co.uk/help
0113 487 0430
 
Kind regards,

b789

  • Hero Member
  • *****
  • Posts: 4869
  • Karma: +208/-5
    • View Profile
    • GullibleTree
Re: Final Notice from Countrywide Parking
« Reply #16 on: April 14, 2025, 04:26:42 pm »
Email the following to Countrywide at their response email address with BW Legal copied in (and yourself), setting out the legal position and warning of escalation to the DVLA and ICO due to their continued breaches of PoFA, UK GDPR, and the Data Protection Act 2018.

Quote
To: support@countrywideparking.zendesk.com
Cc: disputeresolution@bwlegal.co.uk; complaints@countrywideparking.co.uk

Subject: Formal Notice – Continued Breaches of PoFA, GDPR and DPA 2018 – Notice of Imminent Escalation

Dear Countrywide Parking Management,

I acknowledge your most recent reply of 14 April 2025.

You have now received, in writing, the full name and current address for service of the driver responsible for the alleged parking charge. This information was provided to you before any court proceedings were issued, and therefore satisfies the conditions under Paragraph 5(1)(b) of Schedule 4 of the Protection of Freedoms Act 2012.

Your claim that this transfer of liability is invalid because the matter had already been passed to debt recovery is legally incorrect. Passing a case to a debt recovery agent does not constitute “proceedings” under PoFA. You remain the data controller, and you are still legally obligated to act on the information you received from the keeper. Your repeated refusal to do so constitutes a continued breach of your statutory duties.

Your conduct now breaches the following legal obligations:

• Schedule 4 of the Protection of Freedoms Act 2012, by unlawfully continuing to pursue the registered keeper despite a valid transfer of liability
• Article 5(1)(a) of the UK GDPR, by processing personal data without a lawful basis
• Article 5(1)(c) and (e), by retaining and using unnecessary personal data beyond the point of legal justification
• Section 168 of the Data Protection Act 2018, by causing unjustified distress through misuse of personal data

You are also knowingly directing a legal firm, BW Legal, to act on unenforceable instructions in pursuit of a party who is no longer liable. BW Legal has now been made fully aware of this position and of your refusal to acknowledge the lawful transfer of liability.

Unless you confirm within 7 days that:

1. All further processing of the keeper’s personal data has ceased,
2. BW Legal has been instructed to stop all contact with the keeper, and
3. Liability has been correctly reassigned to the named driver,

I will escalate this matter without further notice to both the Information Commissioner’s Office and the DVLA as a formal complaint regarding misuse of personal data obtained from the vehicle register.

This situation is entirely of your own making. You have been given multiple opportunities to comply with the law and have instead chosen to deflect responsibility while continuing to process data unlawfully. All correspondence and responses are retained and will be used as evidence.

Yours faithfully,

[Your Full Name]
[Your Address]
[Your Email]
[Date]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #17 on: April 15, 2025, 12:41:53 pm »
Thanks a lot.

Message was sent. Countrywide just replied in 2 emails, which are not cut and paste this time.

The first message is a bit confusing but we get the gist of it. They just can't seem to get the point we're trying to make.

Customer Service Agent (BX) (Countrywide Parking Management)

15 Apr 2025, 11:55 GMT+1

Good Morning
 
Thank you for your email.
 
This is the first correspondence we have received on Wednesday 9th April regarding a TOL for these parking charge notices CPMxxxxxx/CPMxxxxx. Please could you confirm how you informed us originally of the TOL?
 
We have already said, "As we did not receive this TOL before this went to debt recovery, you would need to contact them to give them the information."
 
We have never refused to take action on this TOL or informed you this TOL was "invalid." Upon the motorist informing BW Legal, they would then process all the relevant information and pass it on to us.
 
As you have now contacted BW Legal and they will now be aware, we will action this TOL from our end.
 
Hope this clarifies any concerns you may have.
 
Kind regards



Second message a few moments later. At least they're acting on it. Not sure how to twist the reply since I don't even know where the Collective is, let alone the flat number. Is an address valid without a flat number ?

Customer Service Agent (BX) (Countrywide Parking Management)

15 Apr 2025, 12:02 GMT+1

Good Morning
 
Please confirm the full address for the transfer of Liability as we do not have a flat number in The Collective to transfer this to.
 
Please submit this asap for us to action this.
 
Name
Postal address for service: The Collective
Email: xxxxx.xxxxx@xxxx.co.uk
Phone: 07xxxxxxx


jfollows

  • Full Member
  • ***
  • Posts: 241
  • Karma: +2/-1
  • Gender: Male
  • Location: Wilmslow, Cheshire
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #18 on: April 15, 2025, 12:48:57 pm »
TOL ???

Do you know what this means?

jfollows

  • Full Member
  • ***
  • Posts: 241
  • Karma: +2/-1
  • Gender: Male
  • Location: Wilmslow, Cheshire
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #19 on: April 15, 2025, 12:49:57 pm »
Transfer Of something?

Liability I guess.
« Last Edit: April 15, 2025, 01:32:46 pm by jfollows »
Like Like x 1 View List

b789

  • Hero Member
  • *****
  • Posts: 4869
  • Karma: +208/-5
    • View Profile
    • GullibleTree
Re: Final Notice from Countrywide Parking
« Reply #20 on: April 15, 2025, 01:52:56 pm »
The you sent the Transfer of Liability (ToL) message as advised, did you actually provide an actual serviceable address for the driver? Are you saying that you simply gave the drivers address as "The Colonnades" or did you provide something more specific?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #21 on: April 15, 2025, 01:55:49 pm »
Transfer of liability. But I'm not sure the term applies to private parking charges since it's the other way round: the liability is with the driver and they are attempting to transfer liability to the keeper.

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #22 on: April 15, 2025, 01:58:34 pm »
The you sent the Transfer of Liability (ToL) message as advised, did you actually provide an actual serviceable address for the driver? Are you saying that you simply gave the drivers address as "The Colonnades" or did you provide something more specific?
I provided "The Collective" as the address because that's all I have and the driver told me he lived there. Countrywide must know where this is exactly since that's the location specified on the NtK. They're only after a flat number.

If the address of a building without a flat # does not qualify as address for service under PoFA and nor does the email, then we might need to dispute the validity of the NtK to nullify the TOL to the keeper.
« Last Edit: April 15, 2025, 02:03:15 pm by kgw »

b789

  • Hero Member
  • *****
  • Posts: 4869
  • Karma: +208/-5
    • View Profile
    • GullibleTree
Re: Final Notice from Countrywide Parking
« Reply #23 on: April 15, 2025, 02:10:00 pm »
In other words, you did not provide a serviceable address for the driver. I give up!!!

Transfer of liability. But I'm not sure the term applies to private parking charges since it's the other way round: the liability is with the driver and they are attempting to transfer liability to the keeper.

If an NtK is fully PoFA compliant and the Keeper was not the driver but wants to transfer liability away from themselves, then they need to transfer that liability back to the driver by naming them and providing a serviceable address.

If the Keeper does not provide a serviceable address, then transfer of liability has not been deflected from the Keeper.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #24 on: April 15, 2025, 02:41:32 pm »
You suggested that I write:
"I do not hold a current postal address for the driver. This information is provided in good faith and to the best of my knowledge."

and added
If you don’t know a postal address, it’s best to say so clearly, but understand that this likely means you will remain liable under PoFA. But... as the NtK is not fully compliant with all the requirements of PoFA, you cannot be liable as the Keeper.

but this recommendation arrived after I had already used your 1ˢᵗ draft to email Countrywide, providing "The Collective" as the driver's postal address.

I suppose I could reply this that I've provided all the information I hold about the driver in good faith.
(By the way, with the help of some Google Maps forensics, I'm pretty sure I've figured out where this place sits. It's an apartment block catering to students.)
« Last Edit: April 15, 2025, 02:53:36 pm by kgw »

b789

  • Hero Member
  • *****
  • Posts: 4869
  • Karma: +208/-5
    • View Profile
    • GullibleTree
Re: Final Notice from Countrywide Parking
« Reply #25 on: April 15, 2025, 02:55:36 pm »
The address you gave was incomplete (“The Collective”) but you provided it in good faith and as far as you knew at the time. Countrywide has now acknowledged the transfer of liability and asked you to supply the flat number — meaning they accept your right to transfer liability and are treating your notice as valid in principle.

Respond with the following:

Quote
Subject: Re: Transfer of Liability – Best Available Address for Service

Dear Countrywide Parking Management,

Thank you for your response confirming that you are now actioning the transfer of liability.

I can confirm that the information I have provided — including the driver’s name and the address at The Collective — is accurate and was given in good faith and to the best of my knowledge. I do not hold a flat number for the driver and therefore cannot supply one. The address provided is where the driver resides and receives post.

For the avoidance of doubt, this information has been provided prior to the commencement of any legal proceedings and therefore satisfies my obligations under Schedule 4, Paragraph 5(1)(b) of the Protection of Freedoms Act 2012. The statutory conditions for keeper liability no longer apply.

For the avoidance of doubt, the information provided — including the name and postal address at The Collective — was given in good faith and to the best of my knowledge. I do not hold a flat number. However, you routinely engage debt recovery agencies who are capable of conducting address verification through credit reference tools. You would use these methods to trace a Keeper who ignored correspondence, and you are equally able to use them to complete tracing of the named driver if you genuinely intended to act on the transfer.

In any event, your Notice to Keeper fails to comply with the requirements of PoFA and is therefore incapable of creating keeper liability in any case. You are not entitled to pursue the registered keeper, and any continued processing of my personal data would be unlawful.

Please now confirm that all processing of my data in relation to this matter has ceased and that no further enforcement or correspondence will be directed to me as the registered keeper. If you do not confirm this, I will escalate the matter to the DVLA and the Information Commissioner’s Office without further notice.

Yours faithfully,
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Like Like x 1 View List

kgw

  • Newbie
  • *
  • Posts: 32
  • Karma: +0/-0
    • View Profile
Re: Final Notice from Countrywide Parking
« Reply #26 on: Yesterday at 02:44:41 pm »
The message but sent but here's the answer.
Obviously, they've ignored the paragraph about PoFA non compliance which takes away their right to transfer liability to the keeper.

Your request (67xxx) has been updated. To add additional comments, reply to this email.
Customer Service Agent (BX) (Countrywide Parking Management)

17 Apr 2025, 16:36 GMT+1

Dear Sir
 
Unfortunately, we will not be actioning this transfer of liability as the address you have provided for the driver is not a serviceable address.
 
Please use the link provided if this information is provided.
 
You can transfer liability by visiting the following webpage - https://countrywide-liability.zatappeal.com
 
You must provide a full and serviceable address for the person to which you are transferring liability too. You should also provide any evidence that will support your transfer of liability.
 
If we are not provided with the driver’s details, we have the right to recover from you, the registered keeper, under the Protection of Freedoms Act 2012, schedule 4.
 
Kind regards

b789

  • Hero Member
  • *****
  • Posts: 4869
  • Karma: +208/-5
    • View Profile
    • GullibleTree
Re: Final Notice from Countrywide Parking
« Reply #27 on: Yesterday at 04:56:34 pm »
Respond as follows:

Quote
Subject: Final Notice – Transfer of Liability Provided – Continued Misuse of Keeper Data

Dear Countrywide Parking Management,

I refer to your response dated 17 April 2025 in which you refuse to action the transfer of liability on the grounds that the address provided for the driver is “not a serviceable address”. That is legally incorrect and your position is now untenable.

For the avoidance of doubt, I have provided the full name and the most accurate address for service I hold for the driver. This was provided in writing before any legal proceedings were issued. This satisfies my obligation under Schedule 4, Paragraph 5(1)(b) of the Protection of Freedoms Act 2012. You are no longer entitled to pursue the registered keeper.

PoFA does not require the keeper to use a specific website or appeal portal, nor does it require that the address be validated or proven beyond what the keeper reasonably knows. Your refusal to accept the driver’s details on the grounds that I have not used your online form is procedurally invalid and appears to be a deliberate attempt to frustrate the legal transfer of liability.

Further, your Notice to Keeper fails to comply with multiple requirements of Schedule 4 of PoFA, meaning you cannot in any event rely on PoFA to hold the keeper liable.

Your continued processing of my personal data for enforcement purposes is now unlawful. You are in breach of:

• Article 5(1)(a) of the UK GDPR (no lawful basis for processing);
• Article 5(1)(c) and (e) (data minimisation and retention);
• Section 168 of the Data Protection Act 2018 (distress caused by misuse of personal data).

You are now given final notice that, unless I receive written confirmation within 7 days that:

1. All processing of my data has ceased; and
2. No further correspondence will be directed to me as keeper,

I will escalate the matter to the Information Commissioner’s Office and the DVLA as a formal complaint regarding unlawful processing and misuse of keeper data obtained from the vehicle register.

This correspondence is retained and will be used in evidence in any proceedings.

Yours faithfully,

[Your Name]
[Your Address]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain