Thanks a lot.
Message was sent. Countrywide just replied in 2 emails, which are not cut and paste this time.
The first message is a bit confusing but we get the gist of it. They just can't seem to get the point we're trying to make.
Customer Service Agent (BX) (Countrywide Parking Management)
15 Apr 2025, 11:55 GMT+1
Good Morning
Thank you for your email.
This is the first correspondence we have received on Wednesday 9th April regarding a TOL for these parking charge notices CPMxxxxxx/CPMxxxxx. Please could you confirm how you informed us originally of the TOL?
We have already said, "As we did not receive this TOL before this went to debt recovery, you would need to contact them to give them the information."
We have never refused to take action on this TOL or informed you this TOL was "invalid." Upon the motorist informing BW Legal, they would then process all the relevant information and pass it on to us.
As you have now contacted BW Legal and they will now be aware, we will action this TOL from our end.
Hope this clarifies any concerns you may have.
Kind regards
Second message a few moments later. At least they're acting on it. Not sure how to twist the reply since I don't even know where the Collective is, let alone the flat number. Is an address valid without a flat number ?
Customer Service Agent (BX) (Countrywide Parking Management)
15 Apr 2025, 12:02 GMT+1
Good Morning
Please confirm the full address for the transfer of Liability as we do not have a flat number in The Collective to transfer this to.
Please submit this asap for us to action this.
Name
Postal address for service: The Collective
Email: xxxxx.xxxxx@xxxx.co.uk
Phone: 07xxxxxxx