Free Traffic Legal Advice

Hi, i'm after some advice please. I'm trying to assist a friend of mine who is a pensioner. He, along with his friend have both recieved identical Parking Charge Notice NTK's from Excel Parking. From looking on the internet as far as i call tell they are a standard format that they send out.
Here is the relevant information:
Issue Date : 31/7/2024
Contravention Date : 23/7/2024
Site Name and Location : Private Land

Iceland County Road , Liverpool , L4 4AZ .

Contravention Reason : 80) Parked for longer than the maximum period permitted.


£100 charge reduced to £60 if paid within 14 days of the notice.

Using their myparkingcharge website i lodged appeal for both, identical, short and sweet on 9/8/2024.
"There is no Iceland store or car park on County Road so no contravention could of occured there"

Recieved reply called "appeal reply" dated 23/8/2024 .

We refer to correspondence received from you concerning the above numbered Charge Notice.
We must mention that the Iceland County Road is the name of the store which is located on 162/200 Walton Road,
Liverpool.
The following options are now available to you at the portal www.myparkingcharge.co.uk; you will need the serial
number of the Notice issued and the registration number of your vehicle to log in to the portal:
1. If you were not the driver on the date in question and wish to transfer liability for the Notice to another person, you
may change the liable party details by visiting the above portal address and selecting the “Enter Liable Party Details”
button on or before the 06/09/2024.
2. Submit a full appeal to us by visiting the above portal address and selecting the “Appeal the PCN” button. Please
remember to include all information relevant to your appeal including any relevant documentation and photographs
on or before the 06/09/2024.
3. Pay the Charge. Payments can be made online by visiting the above portal address and following the links for
"Pay Now", or over the phone by calling 0845 226 9138 and using a valid Credit or Debit Card to make payment. It is
your responsibility to ensure that payment is received within our office by the date specified.
As a gesture of goodwill we are willing to re-offer you the original discounted charge of £60 as full and final
settlement of this Notice, if payment is received within our office on or before the 06/09/2024.
If payment is not received by this date, the amount payable will revert to £100, payable by 20/09/2024. Failure to pay
this charge within the stated times, may result in Debt Recovery action been taken and further costs up to an
additional £70.00 been incurred.



Do we go through the appeal again or write to them, just confused exactly as to our next move ?
The correct address for the Iceland store should be as they have now pointed out Walton Road, it about 1/3 of a mile away from County Road.
Any advice gratefully recieved.

Thanks a lot:

https://imgur.com/a/3BxIS9a

https://imgur.com/a/lEjL7Dw

What exactly did you put (verbatim) in the appeals. Were the appeals made in the names of the keeper or were the drivers identities revealed?

In their response to the appeal they give option you will see to lodge a "full appeal", well thats what we did ?

So, in answer to my question earlier... what exactly was said, word for word, in the "full appeal"?

Can you go get some up to date photos of the entrance to the carpark and the signs in it. The GSV ones are from 2022 and probably not what is there now.

Appeal accepted 9th August :

https://imgur.com/a/eYFSxql

This is the response to the appeal :

https://imgur.com/a/OhtuTvN

In addition to the above, as you are advising others, it's important they realise that this will not be a quick fix.

As b789 correctly notes, Excel will not accept the appeals, and neither will the IAS (I doubt). It will then be a case of them both waiting to see if Excel decide to take the matter to court, where they would have the opportunity to defend their case.

If they haven't already, then again as b789 mentions, speaking to Iceland is a good idea, particularly if they can provide receipts demonstrating custom.

Do your friends feel the PCNs have been issued unfairly? Simply paying up because of the "mugs discount" is not a good reason and only serves to encourage the operator to continue fleecing Iceland customers.

If they are up for a fight then it is worthwhile, a valuable life lesson and if they are pensioners like I am, have more than enough time on their hands to do so properly. Excel are not any sort of "authority" that can issue "fines" or "penalties" and no "offence" has been committed.

Would you advise your friends to pay a speculative invoice from an unregulated private parking company simply because they can get a "discount" if they pay it early? These cowboy parking companies, completely unregulated, rely on the low-hanging fruit on the gullible tree to fund them out of ignorance and fear. Do you really want your pensioner friends to be a part of this scam industry by helping to fund it?