Hi everyone
I'm hoping for a bit of clarification with the reply I got from eurocarparks after I appealed. I got the fine in February, I appealed it straight away as I had paid for the car park. It took me about 15 mins to sort out as the first website listed on their signage wasn't working and I was struggling with signal. When I managed to access the second website, I also had to register for an account and verify my account as it was my first visit so that took another 5 mins.
Any help understanding the reply would be greatly appreciated.
Thank you
I'm Just A Mum
Sorry I am unable to add a photo so I copied and pasted from phone.
Reply from eurocarparks:
Having carefully considered the supporting evidence provided by you, Euro Car Parks (ECP) have decided to reject your appeal for the following reasons:
UOV
The Site is operated by an Automatic Number Plate Recognition (ANPR) system and patrolled by ECP employees.
When purchasing a pay and display ticket or mobile payment session, payment is required for the full duration of your stay and the full and correct vehicle registration mark. Signage at the site clearly details the terms and conditions that you must adhere to
Your appeal states that you purchased a pay and display ticket or mobile payment session. however, after checking the providers mobile payment and/or pay and display machine audit reports for your stay, there are no transactions for the vehicle registration mark which would suggest there has been a "major keying error" when purchasing a pay and display ticket/mobile payment session.
Please be advised that it is the driver's responsibility to ensure that they enter their full and correct vehicle registration details when making a payment. You had entered the payment location ID number instead of your vehicle registration details.
21 Feb 26 15:14 Europe/London
MYRINGGO (Standard)
Standard
683560
£5.20
ECP- Harvester The Tarpot 21 Feb 26 13:14 -South Benfleet (683560) Eurone/london
ECP can confirm the parking charge notice has been issued correctly and the £20.00 administration fee is now due as per the British Parking Association Code of Practice. Failure to pay the £20.00 administration fee within 14 days from the date of this letter the parking charge notice amount will revert back to the original amount due when the appeal was logged
