Free Traffic Legal Advice

Hi,

I hired a car in November. Euro Car Parks have sent out the attached letter. They first contacted the car hire company who did email me saying that a letter had been received.
My understanding is that for the PCN sent to me to be valid it must also contain the original Notice to Keeper sent to the car hire company and a copy of the rental agreement between me and the car hire company.

Some background, the driver of the car is a wheelchair user with no ability to walk at all, uses hand controls fitted by the hire car company to drive.
The driver drove into a multi story carpark in Loughborough on the 3/11/2025 and parked on the ground level in one of 3 marked blue badge spaces. The driver then got the wheelchair out of the car, assembled it and heaved themselves into it. They then pushed a whole four spaces to a pillar that carried a sign that gave payment options, namely use the app or pay online. There was very poor reception and paying online was not possible as the website didn't load nor was the driver able to download the app. The driver was a bit miffed about this and gave several birds to a security camera watching them. The driver then pushed 4 spaces back to the car, heaved themselves in, took apart the wheelchair and lifted the parts into the car. They then drove down the ramp to the lower level to the exit, and drove up the exit ramp back to the street. And parked in the leisure center carpark which was waaay more usable.
The driver also saw a ticket machine by the exit. But was a) completely unaware that a ticket machine existed on this lower level as the only sign seen didn't mention it and b) completely unable to use this machine as it was on the lowest level which was not accessible from the ground level blue badge parking spaces.

The driver did not think to take any photos of the carpark at the time and has no intention of ever returning to take any photos as it is several hours drive away. Which I appreciate isn't very helpful.

https://imgpile.com/p/NriHt4L#4Y0L8zk

https://imgpile.com/p/NriHt4L#LFqDisP

Would appreciate any guidance on what to do next.

Thanks.

Thanks!

I have sent the letter as a pdf attachment as outlined. With the details corrected for me obviously.

If this is a hire case there's a very good chance at POPLA, so probably no need for it to go as far as a court claim.