Author Topic: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford  (Read 1301 times)

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On 15.07.23, driver took their sibling to this location for their 17:00 swimming lesson. Driver parked in disabled bay with blue badge displayed. Driver had forgotten to enter car reg details onto the system before leaving the car park. On 26.07.23, driver received PCN via post.

Driver appealed to ECP with image of blue badge and swimming lesson receipt included but has been rejected, requiring to now pay £20 admin fee instead of initial £100 fee. Please see documents attached.

Many thanks. 

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« Last Edit: September 07, 2023, 04:28:26 pm by Yellowdancer »

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Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #1 on: »
Driver appealed to ECP with image of blue badge and swimming lesson receipt included but has been rejected, requiring to now pay £20 admin fee instead of initial £100 fee. Please see documents attached.
This £20 fee is the 'Major Keying Error' fee in the BPA's Code of Practice: see section 17 here.

Assuming that the signage informs users that they are required to enter their reg (does it?), then the charge may well have been 'correctly issued', and your best bet might be to pay the £20.

From your wording, it sounds like the driver's identity was revealed when the appeal was made?

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #2 on: »
Thank you for your reply.

Yes, the signage does inform users they must
register. The driver on this occasion had forgotten
to register unfortunately.

And yes, the driver selected registered keeper
when the appeal was made, would that pose an
issue?

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #3 on: »
Looks pretty PoFA compliant so the driver having identified themselves will be of little importance actually.

Unless there are any credible arguments around shoddy signage etc. then there aren't many immediately apparent defences here

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #4 on: »

Plan A is to get the landlord to cancel. Have you approached Vision?

The company [Vision] is overseen by a Board of 10 Director Trustees including 8 Community representatives and 2 local councillors. The company is led by Iain Varah – Chief Executive and his senior management team: Gareth Morley – Director of Culture & Libraries and Kevin Wackett – Director of Parks & Open Spaces.

You never know, if you're a local resident one of your councillors could be a Director Trustee(whatever that is, I thought these roles were supposed to be separated).

But before you approach them, let's have a look at a sign pl, I want to see what it says. If the overriding objective is to manage car parking space for the benefit of genuine users of the centre's facilities who may use it FOC, then as you were a genuine user you shouldn't be penalised. There's nothing magical about inputting a VRM on a screen it is simply non-verbal communication of your entitlement to park. It's an administrative process to help the car park operator do their job on behalf of Vision, it is not an end in itself and why should you be out £100 or £20. Access to the screen is managed by Vision, not ECP isn't it!

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #5 on: »
Thank you for this,

I haven’t approached Vision, do you know their email address as I am unable to locate them?

I will take a photo and attach it here.

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #6 on: »
Going there in person might yield more success (or at least yield a quicker response!). Try and speak to a manager.

Does their website not indicate contact details?

Edit: yes, it does https://visionrcl.org.uk/centre/fullwell-cross-leisure-centre/ although an in-person visit may still be better. And if no luck try a bit of digging re. the trustees as HC mentions.
« Last Edit: September 08, 2023, 03:05:12 pm by DWMB2 »

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #7 on: »
Driver spoke to receptionist -  they are able to  provide swimming lesson history and car reg signing in system.

What does “the trustees as HC mentions.” mean?

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #8 on: »
You never know, if you're a local resident one of your councillors could be a Director Trustee.
I was referring to this.

Them providing evidence is fine, but what you want them to do is instruct the parking company to cancel the charge. Assuming the evidence shows that the reg wasn't entered then Euro Car Parks (and likely POPLA) will say this proves their case and that the £20 major keying fee is owed.

As HCAndersen notes, depending on the signage, the £20 fee may well not be owed, but you'd potentially have to go to court to argue that point as neither the parking company nor POPLA are likely to agree.

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #9 on: »
Please see attached signage

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« Last Edit: September 10, 2023, 06:33:21 pm by Yellowdancer »

Re: Euro Car Parks Parking PCN - No Permit, Fullwell Leisure Centre, Ilford
« Reply #10 on: »
See attached

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