Author Topic: Countrywide Parking - No Permit Displayed, except... it was  (Read 747 times)

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Countrywide Parking - No Permit Displayed, except... it was
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Hi all,

I received a Parking Charge Notice from Countrywide Parking on 27th August stating that my car was parked in a visitor spot not displaying a valid permit, but it was displaying a valid permit.

They have taken photos of the front of the car and the offside view of the dashboard through the windscreen. The pass was clearly displayed on the nearside of the dashboard and, if the attendant had walked to the other side of the car and looked through the windscreen, they would have seen it. I have no idea why they decided not to do this. There was no requirement for the pass to be on one side or the other.

They've included photos of the car from in front (from a distance, so you can't see through the windscreen) and from the offside where you can only just see through the windscreen, but can just make out the permit on the nearside of the dashboard.

Their photos:
https://drive.google.com/file/d/1wvSFhKWDnAxytlW5wVXWdKbkFH3qdpeD/view?usp=drive_link

https://drive.google.com/file/d/1FAfdCSVMmFSAAtvVBLKmo-6XGL72mhlR/view?usp=drive_link

Their charge notice:

https://drive.google.com/file/d/1M66jgzSpEkD4dgr-qPXk3Od79hAi6cpG/view?usp=drive_link

A photo that was taken of the car after it was parked, which shows the permit on the dashboard:

https://drive.google.com/file/d/1NnT9N3NAmlPlYc_vtbU4_3Paeh5yY4Ly/view?usp=drive_link

(this was taken just to let someone know it was parked, not intended as proof of the permit being there)

For reference, I've put a piece of toilet paper on my dashboard in the same position. The toilet paper is a bit bigger than the permit, but shows how, due to the shape of the dashboard, you can't really see it that well from the offside:

https://drive.google.com/file/d/1PP8N-aVI1-Rf8IHQdsDtogoSSASyP6Ir/view?usp=drive_link

https://drive.google.com/file/d/1eGGawduR8p2yb6OGZ3T6CupHqbub7_gc/view?usp=drive_link

I appealed the charge the day that I received it and, the other day, received an email stating that my appeal had been rejected because they feel that the visitor permit wasn't displayed correctly, despite the fact that it is visible in one of their photos.

I don't see anything suggesting that the pass should be on one side or the other. So, I don't understand how they can persist with the idea that the car was parked against their rules:

https://drive.google.com/file/d/1HjpcFejrTTa4vhQIwZFg_Z9_lnWjFsN0/view?usp=sharing

This is the body of their response email:

Quote
The terms & conditions of parking at Brandon Court have been exceptionally well advertised and are
brought to the attention of the driver by way of the onsite warning signs. They inform the driver that
they must clearly display a valid parking permit within the windscreen when parking within the car
park. At the time of the contravention, you were not clearly displaying a valid parking permit which is a
breach of the terms & conditions and were therefore issued a Parking Charge. Whilst we appreciate
your explanation, it is the responsibility of the motorist to ensure that their permit is clearly visible from
the outside when exiting their vehicle. The signage clearly states, "All vehicles must display a valid
parking permit in the windscreen” and on the back of the permit letter it also clearly states "All
information on the permit must be visible from the outside of the vehicle, this includes the hologram."
We ask that all information (Including the hologram) is clearly displayed to assist our enforcement
officers in identifying those authorised to park. If information on the permit is missing/not visible it
prevents the enforcement officers from verifying valid parking permits.

We are satisfied that the PCN was correctly issued in accordance with both the Terms & Conditions
displayed at Brandon Court and the International Parking Community code of conduct. You have now
reached the end of our internal appeals procedure, and the following options are available to you:

1) Pay the reduced amount of £60.00 by 06/10/2025 To make payment please visit
www.payapcn.co.uk OR use our automated payment line by calling 0333 023 0058.

2) Appeal to the Independent Appeals Service (IAS) if you disagree with the outcome of your
appeal. To submit an appeal to the IAS visit www.theias.org. Appeals to the IAS must be submitted
within 28 days from the date of this letter. Please note, if you submit an appeal to the IAS and it is
subsequently dismissed, the opportunity to pay the reduced amount will no longer be available and
the full amount of £100.00 will become payable.

What is the recommended course of action here?

Thanks

Edit: Sorry, I hadn't realised I couldn't embed the images in my Google Drive. I've linked them instead. I hope that's okay!
« Last Edit: September 28, 2025, 06:11:41 pm by killthefool »

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Re: Countrywide Parking - No Permit Displayed, except... it was
« Reply #1 on: »
For what it is worth, appeal to the IAS with the following:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

Summary of key facts

• Countrywide Parking issued a Parking Charge Notice on 27 August 2025 at Brandon Court alleging the vehicle was parked in a visitor bay “not displaying a valid permit”.
• A valid visitor permit was displayed on the nearside of the dashboard within the windscreen.
• The operator’s own offside photo shows the permit faintly visible on the nearside, and a front-on distance photo cannot possibly confirm what was displayed.
• There is no contractual requirement (on signage) for a permit to be on a particular side of the dashboard; only that a valid permit be displayed “in the windscreen”.
• Had the attendant undertaken reasonable observations (e.g. walked to the nearside), they would have seen the permit plainly. The allegation is therefore unfounded.

Burden of proof

The operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Strict proof of clear, prominent, and adequate signage

Provide a detailed site plan of Brandon Court showing the placement of every sign and legible contemporaneous images of the exact signs in situ on the material date. The operator must demonstrate that the signage was visible, legible, and compliant with the IPC Code of Practice and the Private Parking Single Code of Practice (PPSCoP) then in force, including requirements on prominence and communication of key terms.
In particular, if the operator now asserts any requirement about the positioning of a permit (e.g. nearside/offside/centre or “hologram fully visible at all times”), that purported term must be shown as a clear, prominent, contractual term on the external signage. Any attempt to rely on wording buried in a back-of-permit letter or post-hoc “guidance” is irrelevant to contract formation at the point of parking (ParkingEye v Beavis [2015] UKSC 67 requires clear and prominent terms on the signage).

2. Strict proof of landowner authority

Provide a valid, contemporaneous, and unredacted contract or lease flowing from the landowner authorising the operator to manage parking at Brandon Court, to issue PCNs, and to take legal action in its own name. I refer to Section 14 of the PPSCoP (Relationship with Landowner), which sets mandatory minimum requirements, including:

• landowner identity and boundary map;
• duration and scope of authority;
• detailed parking terms/conditions and any exemptions;
• enforcement methods;
• responsibility for consents; and
• operator obligations and appeals procedure.

These are conditions precedent to issuing a PCN. Any redactions must not obscure these items. The document must be dated and signed by identifiable authorised signatories. Without strict proof of landowner authority, no claim can succeed (VCS v HMRC [2013] EWCA Civ 186]).

3. Strict proof regarding the enforcement process and observations

This site is patrolled. Provide the full contemporaneous enforcement log for this PCN (time-stamped observation notes, all photographs taken, and the attendant’s written reason for not inspecting from the nearside where the permit was displayed). The operator’s chosen angles (front-on at distance and offside through glass/reflectivity) do not prove absence of a permit; in fact, the offside image shows the permit on the nearside. The allegation that the permit was not “clearly displayed” is contradicted by the operator’s own evidence and by a subsequent photo taken immediately after parking which shows the permit on the dashboard.

If the operator relies on “hologram visibility”, they must identify the contractual term on the signage (see Point 1) and explain why the attendant failed to perform reasonable, symmetric observations to confirm what was displayed.

4. Strict proof of PoFA compliance (if relying on keeper liability)

If the operator seeks keeper liability, provide strict proof that the Notice to Keeper fully complies with the Protection of Freedoms Act 2012 Schedule 4, including all mandatory wording and time limits. Any deviation renders keeper liability unavailable.

5. Strict proof of posting evidence (where relevant)

Where a postal notice is relied upon, provide evidence that the notice was posted (not merely generated) in time for it to be given within the relevant period, per PPSCoP 8.1.2(d) Note 2. Operators must retain records of posting dates (including where a mail consolidator is used).

Application of basic contractual principles

No breach: A valid permit was displayed “in the windscreen” as required by the signage. There is no term requiring a specific side of the dashboard. The operator’s evidence does not prove a contravention; it merely reflects selective/insufficient viewpoints.
Transparency: If the operator seeks to rely on additional display conditions (e.g. a hologram must be fully visible from all angles), such onerous terms must be prominent on the signage at the point of contract. They are not. Any ambiguity must be construed against the drafter.
Reasonable observations: An attendant must take fair, reasonable observations. A failure to look from the nearside where the permit was in plain view is an unreasonable enforcement failure; motorists should not be penalised for an operative’s choice of a poor vantage point.

About IAS assessment

If the assessor is legally qualified, they will recognise that without strict proof of landowner authority (VCS v HMRC) and clear, prominent signage terms (Beavis), and absent strict PoFA compliance where keeper liability is asserted, this charge cannot be upheld. They will also note the operator’s own evidence tends to support that a permit was displayed.

Conclusion

In short, I dispute this charge in its entirety. The operator has not proved a breach on the evidence; the signage contains no requirement as to which side of the dashboard a permit must be placed; and reasonable observations would have confirmed the valid permit on the nearside. I require full, strict proof of every matter set out above. Failing that, this appeal must be allowed.

Evidence bundle (for ease of reference)

• Operator photos (front-on distance; offside through windscreen) — permit faintly visible on nearside.
• My photo taken immediately after parking — permit visible on dashboard.
• Signage image at Brandon Court relied upon by operator — no side-specific requirement.
• Context images illustrating dashboard geometry and visibility from offside.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Countrywide Parking - No Permit Displayed, except... it was
« Reply #2 on: »
Wow, quick and thorough! What kind of magical legal robot are you??!  ;D

Thank you, very much, for your response!