Author Topic: Debt Recovery Plus letter re Stansted Parking Charge Notice not received  (Read 1110 times)

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First time posting so I hope I am in the right place and have managed the techical bits.

My husband, as the registered keeper, has received a letter from Debt Recovery Plus (DRP),  without receiving the parking charge notice or any other correspondence.

https://www.imagebam.com/view/ME16ZXE5

I telephoned DRP on behalf of my husband and requested a copy of the PCN. I told them that I had been driving the car on that day but that I didnt think I was at Stansted.

Then I found your forum and realise that I shouldn't have told them anything.

Here is the email that I received:

"Good afternoon,

Please see the attached.

Thanks,

[...Name...]
TELEPHONE NEGOTIATOR"
 
 
and the PCN:

https://www.imagebam.com/view/ME16ZXPK

I am encouraged by some threads I have read, but does my call to DRP cause a problem? Can the keeper still use the template to request cancellation of the charge?

Thank you for your help.




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Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #1 on: »
Ignore the useless DRP. I wouldn't worry about it, although it was a silly mistake. For any future PCN, you never, ever, EVER communicate with a uselsss debt recovery agent. They are not a party to any contract the driver allegedly breached and are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree into paying up out of ignorance and fear.

As this is APCOA, nothing will ever come of it, even is you do nothing except ignore the debt recovery letters. APCOA never litigate and you are unlikely to be the first. They make more than enough money from the low-hanging fruit.

You may want to ask why no initial Notice to Keeper (NtK) or reminder was ever received. In the vast majority of cases it is because when you last changed address, you may have updated your drivers licence but failed to update the V5C which is done separately. Can you confirm whether the V5C is up to date?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #2 on: »
Thankyou for replying.  The V5C is up to date - we have lived here >25 years!

Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #3 on: »
In which case just send a formal complaint to APCOA as in this thread and just change Manchester to Stansted:

https://www.ftla.uk/private-parking-tickets/apcoa-parking-manchester-drop-off-parking-charge-debt-collector-letter-pay-now/msg93826/#msg93826
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #4 on: »
Thank you. I have sent an email to the complaints detpt (email address not easy to find!, hidden in a "complaints procedure" pdf.

Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #5 on: »
ukcustomercomplaints@apcoa.com from the link above

Re: Debt Recovery Plus letter re Stansted Parking Charge Notice not received
« Reply #6 on: »
Many many thanks for your help.
I have received an email from APCOA including the following
"Due to the points outlined in this email, we have decided to cancel this parking charge and no further action is required from yourself. We will instruct Debt Recovery Plus to close this case and take no further action on the charge. Should you receive further correspondence form them, relating to this charge, please dispose as this will already have been issued before receiving our instruction. "
 :D
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