Let's summarise the facts up to this point:
Initial appeal was submitted by the Keeper, denying driver identity and citing non-compliance with PoFA.
• ParkingEye's response (14 March) was not a rejection but a holding letter stating that the appeal was referred for further review because the Keeper had not named the driver.
• The Keeper has since sent a letter confirming they were also the driver, effectively waiving PoFA and shifting the appeal to focus on driver liability.
• No response has been received from ParkingEye since that update.
So, where does this leave the POPLA process?
1. ParkingEye has not yet issued a POPLA code, which they are required to do if they reject an appeal.
2. The 28-day deadline for responding to an appeal only applies once the appeal is considered complete (i.e., with all requested information).
3. The driver's letter providing identity completed the appeal submission — so the clock likely restarted from that date.
4. Assuming the driver’s identity letter was received shortly after 14 March, ParkingEye has until around 18 April to respond before the appeal is deemed timed out and considered accepted by default under the PPSCoP.
You have two options, depending on how proactive you wish to be:
Option 1: Wait Until 28 Days from the Driver Identity LetterUnder Section 8.4.1(b) of the PPSCoP v1.1, ParkingEye must either:
• Respond to the completed appeal within 28 days of receipt, or
• Send a holding response within 28 days, confirming receipt and giving a timeline for their full reply.
If ParkingEye fails to do either, they will be in breach of the Code of Practice.
Once 28 days have passed (likely by mid-April), the driver may then:
• Send a formal complaint to ParkingEye referencing the breach; and
• Escalate the matter to the BPA and DVLA if ParkingEye continues to pursue the charge improperly.
Option 2: Prompt ParkingEye Now With a Reminder of Their ObligationsIf the driver prefers to act before the 28-day period expires, the following letter is appropriate:
Subject: Request for Appeal Response – PCN [reference number]
Dear Sir/Madam,
I write further to your letter dated 14th March 2025 and my response dated [insert date driver identified themselves], in which I confirmed that I was the driver on the date of the alleged contravention.
Since that time, I have received no further correspondence from you. I now remind you of your obligation under Section 8.4.1(b) of the BPA/IPC Private Parking Sector Code of Practice (PPSCoP), which requires that:
“The operator must respond to an appeal within 28 days of receipt or, if it is unable to provide a full response within this time, it must write to the appellant within 28 days to confirm receipt and provide an anticipated timescale for response.”
Please confirm whether my appeal has been accepted or rejected. If rejected, you must provide a valid POPLA verification code so I may refer the matter to independent appeal.
Yours faithfully,
[Full Name]
[Address]
