Hi
I put my case into a timeline
In 09/2025
I have received a dcbl PCN last month, ie. 09/2025 mentioned I had a contravention 3 months ago in a car park running by G24 LTD. As I didn't receive the original PCN from G24 LTD, I called dcbl 3 times in last two weeks to ask them to resend the original PCN (either from them or from G24 LTD). But dcbl refused to do so, only said that they are unable to do it. Urged me to pay £170 or split the payment into £85 x 2.
I had no chance to see what exactly the contravention was, no chance to see any proof of that. Even, no chance to appeal, or pay (if I found I am liable).
Could anyone here have similar experience to handle a PCN from dcbl without seeing the original one from car park?
3 weeks later in 10/2025
I have received a letter of Claim from dcblegal ltd. who represents G24 car park ltd. They also send me the missing original letter of PCN (4 months late as I didn't receive it at the beginning).
Should I send a letter to G24 saying that I miss the original letter, so that I miss the very first chance to talk to them (even if I could pay the reduce amount or appeal)?
I also had read in this forum saying that the case is "sold" to dcb Legal, so G24 would not bother anymore. Any suggestion on how to revert back to G24 car park would be appreciated.
TS
Your first silly mistake was contacting the useless and powerless DCBL. Debt collectors are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear.
You first have to ask why you may not have received the original Notice to Keeper (NtK). Does the copy they have sent you have your current address on it?
Most cases of non receipt of an NtK is because after the last change of address, you failed to update the V5C registration document with the DVLA. Changing address on your drivers licence doesn't automatically update the V5C.
If the address on your V5C is incorrect, you must send the G24 and DCB Legal DPO's a Data Rectification Notice (DRN) instructing them to
update their records with your
current address for service and to
erase your old address. The highlighted words are there for a reason, so use them.
As for the Letter of Claim (LoC), you should respond by email to info@dcblegal.co.uk and CC yourself:
Subject: Response to your Letter of Claim Ref: [reference number]
Dear Sirs,
I confirm that my address for service at this time is as follows, and I request that any outdated address be erased from your records to ensure compliance with data protection obligations:
[YOUR ADDRESS]
Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon, putting it in clear breach of the Pre-Action Protocol for Debt Claims.
As a supposed firm of solicitors, one would expect you to comply with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions exist to facilitate informed discussion and proportionate resolution. You may wish to reacquaint yourselves with them.
The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), require the exchange of sufficient information to understand each other’s position. Part 6 clarifies that this includes disclosure of key documents relevant to the issues in dispute.
Your template letter refers to a “contract” yet encloses none. That omission undermines the only foundation upon which your client’s claim allegedly rests. It is not possible to engage in meaningful pre-litigation dialogue while you decline to furnish the very document you purport to enforce.
I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:
1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.
2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.
3. The precise wording of the clause(s) allegedly breached.
4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.
5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.
I am entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction, and I require it to meet my own obligation under paragraph 6(b).
If you fail to provide the above, I will treat that as non-compliance with the PAPDC and Pre-Action Conduct and will raise a formal complaint to the SRA regarding your conduct. I reserve the right to place this correspondence before the Court and to seek appropriate sanctions and costs (including, where appropriate, a stay and/or other case management orders).
Until your client complies and provides the requested material, I am unable to respond properly to the alleged claim or to consider my position. It would be premature and a waste of costs and court time to issue proceedings. Should you do so, I will seek immediate case management relief pursuant to paragraph 15(b) of the Practice Direction and an order compelling provision of the above.
Please note, I will not engage with any web portal; I will only respond by email or post.
Yours faithfully,
[Your name]
Hi
Thanks for your advice, I had sent an email to DCBL Legal.
Today, letters of the copy of the PCN from G24 had arrived, which should have been arrived 3 months ago, asking £170. Still, this is what they do after all.
As I had never received the PCN from them in the first place, I didn't have a chance to make an appeal or to deal with them.
The cover letter from G24 mentioned about the Independent Appeals Service (
www.theIAS.org), any idea what it is? Should I make an appeal on that before them? or wait for the next action from G24 or DCBL Legal?
Thanks
Have they provided all the information requested in the email you sent? How on earth are we supposed to assist if you don't show us what you received?
I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:
1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.
2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.
3. The precise wording of the clause(s) allegedly breached.
4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.
5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.