Author Topic: GroupNexus - Not Parked Wholly in a Bay - Tesco Car Park, West Bromwich  (Read 489 times)

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Hi,

Welcoming any thoughts / advice on this case. Summary is that the account has been passed to debt collection despite good faith attempts by the driver to make payment.

21 Sep 2024
Car parked in Tesco car park. It was a Saturday and parking for up to 15 mins is free. If you shop at Tesco, there is no fee. The car park was extremely busy so the car was parked in the hatched area while the driver went inside to check with Tesco staff whether or not this would be okay. The driver returned to the vehicle less than 10 minutes later and saw the parking warden walking off from the car - the ticket was freshly issued. The car was not obstructing any other vehicle nor creating any safety concerns - this part of the car park appears to be a premeditated attempt by GroupNexus to extort money.

On a side note - cars parked even slightly over in the hatched areas have received tickets.

12 Nov 2024
Ticket appealed with POPLA on the grounds that the driver was there for less than 10 minutes and once the driver had checked with store staff, returned to the vehicle to move it.

27 Feb 2025
After appeal rejection, driver attempted to make payment in an attempt to get rid of it so he doesn't need to deal with the hassle.

Accessed payment link but the screen shows zero balance and driver is therefore unable to make payment. Screenshot taken and sent to GroupNexus by email on the same day.

10 Mar 2025
GroupNexus sends email demanding payment of £70 by cheque or online link.

13 Mar 2025
Driver does not own a cheque book so tries link again. Zero balance showing when accessing link so payment not possible. Screenshots taken and emailed to GroupNexus again.

18 Mar 2025
Account passed to Debt Recovery Plus (DRP) by GroupNexus (this info was found out in a phone call the driver made at a later date)

28 Mar 2025
Driver notified by letter that the account is with DRP and payment demand for £140 now being made.

31 Mar 2025
Driver calls DRP to explain payment attempts of £70. DRP advise to contact GroupNexus directly so driver emails GroupNexus accordingly, again highlighting the aforementioned issues. No response received to date from GroupNexus

12 May 2025
Numerous threatening letters received by driver up to this date from DRP. Threats of CCJ, increased costs etc. So driver writes letter to GroupNexus disputing the £140, but still states willingness to pay £70 to resolve the issue and remove further hassle. Letter sent by post to both GroupNexus and DRP registered offices. Also emailed to GroupNexus.

DRP also claiming a reduced amount of £60 was offered - driver confirmed that this was never received on recorded phone call on 31 Mar 2025.

11 Jun 2025
Letter from DRP demanding payment or for driver to call them.

17 Jun 2025
Driver calls DRP who claimed no letters have been received by them or GroupNexus. DRP confirms case was passed to them on 18 Mar 2025 i.e. 18 days after driver had contacted GroupNexus about their system issue.

18 Jun 2025
Driver sends same letter to both GroupNexus and DRP by recorded delivery.

20 Jun 2025
Receives acknowledgment from DRP who state that the time for appeal has passed. Note letter actually received on 25 Jun 2025.

16 Jul 2025
DRP send repeat letter per 20 Jun 2025. Note letter actually received on 23 Jul 2025

23 Jul 2025
DRP send "Final chance to settle £140" notice. Deadline of 06 Aug 2025 to reply. This letter was received on 31 Jul 2025. It is believed that DRP are backdating letters.

The driver is strongly considering issuing a counter claim against both GroupNexus and DRP. The driver acted in good faith to pay the charge, that is extortionate when compared to the time the vehicle was parked - less than 10 minutes.

I would be grateful for any advice / thoughts.

Thanks

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Re: GroupNexus - Not Parked Wholly in a Bay - Tesco Car Park, West Bromwich
« Reply #1 on: »
Classic example of how not to go about dealing with a Parking Charge Notice (PCN). Forget about "considering" a counter claim". It is clear that you do not fully understand the process.

You are where you are and we will assist in dealing with what would have been a simple matter to deal with and get cancelled.

Never, ever, EVER, EVER identify the driver! Until you blabbed the drivers identity, the parking operator had no idea who that was. In most cases, the Notice to Driver (NtD) that was on the windscreen is not PoFA 2012 compliant, which means that they cannot transfer liability from the unknown driver to the known Keeper. If they don't know the identity of the driver, there is nothing that can do about it.

The next thing the Keeper should have done is not appealed until day 27 after the NtD was issued. Only then, should the Keeper have appealed, without identifying the driver.

FOr now, you can safely ignore all debt recovery letters. Debt collectors are powerless to do anything except to try and persuade the low hanging fruit on the gullible tree to pay up out of ignorance and fear.

Come back when you receive. Letter of Claim (LoC),
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: GroupNexus - Not Parked Wholly in a Bay - Tesco Car Park, West Bromwich
« Reply #2 on: »
Thank you for the response! Kicking myself for messing up. Wish I’d found this forum sooner.

I have never actually confirmed who the driver was with the parking company or debt collection. I have always used the term “the driver” when speaking about the situation. The only thing I have confirmed is that it is my car.

I’ve requested the original POPLA submission, but from memory I don't think I confirmed who the driver was with them either.

This info still might be too late / redundant but wanted to share in any case.

Re: GroupNexus - Not Parked Wholly in a Bay - Tesco Car Park, West Bromwich
« Reply #3 on: »
I've just received a mod report to remove the dates in case Group Nexus are snooping... The dates may be useful to us, and are of no harm to you. Group Nexus are aware of these dates anyway.

Besides, they issue around 400,000 parking charges every year. They're unlikely to be dedicating resource to snooping around on here.
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