So, it looks like your complaint backed Alex Roby into such a tight corner that the Complaints Assessor was not able to engage with any of your evidence points as such engagement would only show both non-compliance with PoFA requirements and serious errors made by Natalie Matthews.
That is the shortest complaint response I've seen yet.
It is clear that the original PCN is not compliant so I would not worry.
If the operator progresses this further then it will be very easy to defend.
You also have the operators own POPLA evidence - within in it they appear to acknowledge that wording is missing.
Just sit back and play the game.
