Hi guys
I recieved this email today, is this stil normal ?
--------------------------------------------------------
Your telephone mediation appointment
Appointment date: 30/12/2025
Appointment time slot: 13:30 to 16:30
Your confidential telephone mediation appointment has been booked for the above date and time slot. The mediator may call at any point within your timeslot to start the appointment. Please be ready to accept a call at any point during your timeslot. Your appointment will last for around one hour from the point at which the mediator calls. The mediator will call from a withheld number. Make sure that withheld/private numbers are not blocked on your phone.
The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you come to an agreement with the other party. If an agreement is reached at mediation the case will not need to progress to court.
Where your mediation appointment is mandatory, if you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs.
What you need to do to prepare for your telephone appointment:
• ACTION:
The mediation service requires a contact number to conduct the appointment, please reply to scmreferrals
@justice.gov.uk.
PLEASE MAKE SURE TO PROVIDE YOUR CASE/CLAIM NUMBER IN THE RESPONSE TO THE EMAIL.