Author Topic: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester  (Read 1136 times)

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Hi folks
so today received a letter from DCB Legal, acting for G24, re unpaid parking charge, says it's aformal letter of claim.
Vehicle details are correct, wife's car, demanding £165 made up of charge and costs.

Issue date 25/08/2019 Location Wickes Colchester, Exceeding max duration permitted

You won't be surprised to learn that neither of us have any idea about this, and we've had no communication up to now

What do you advise? I know what I think  :)

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Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #1 on: »
Show us the letter and any Parking Charge Notice (PCN) received.

READ THIS FIRST - Private Parking Charges Forum guide

At the time of the alleged contravention, was your V5C address top to date? G24 can only access the DVLA data once. If you've moved before that date and had failed to update the vehicle registration document, then you will never have received the original Parking Charge Notice (PCN) which would have been issued as a postal Notice to Keeper (NtK).
« Last Edit: May 28, 2025, 06:07:45 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #2 on: »
Show us the letter and any Parking Charge Notice (PCN) received.

READ THIS FIRST - Private Parking Charges Forum guide

At the time of the alleged contravention, was your V5C address top to date? G24 can only access the DVLA data once. If you've moved before that date and had failed to update the vehicle registration document, then you will never have received the original Parking Charge Notice (PCN) which would have been issued as a postal Notice to Keeper (NtK).

Here you go, jumped the gun, sorry


Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #3 on: »
And what about the V5C being up to date at the time if the alleged contravention?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #4 on: »
And what about the V5C being up to date at the time if the alleged contravention?
It would have been, yeah

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #5 on: »
Respond to the LoC with the following by email to info@dcblegal.co.uk and CC in yourself:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

I am the registered keeper of the vehicle. I am not obliged to identify the driver and I decline to do so. As there is no legal presumption that the keeper of a vehicle was its driver on any particular occasion, your client cannot pursue me as driver as per VCS v Edward (2023) [H0KF6C9C].

If your client is seeking to rely on Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) in order to hold me liable as keeper, they are unable to do so. No initial Notice to Keeper was received. As such, no PoFA-compliant NtK was served within the timeframes required by paragraph 9(5) of the Act. Even if your client were to issue or re-send a copy now, it would be well outside the statutory period and would not remedy the defect. Your client is therefore unable to rely on PoFA to establish keeper liability.

As your client cannot pursue me as driver or keeper, it would be an abuse of the court’s process for your client to issue a claim against me and I will defend any such claim vigorously and seek costs in relation to your client’s unreasonable and vexatious conduct under Part 27.14(2)(g)

Because your letter lacks specificity and breaches the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2) as well as the Practice Direction - Pre-Action Conduct (paragraphs 6(a) and 6(c)), you must treat this letter as a formal request for all of the documents/information that the protocol now requires your client to provide. Your client must not issue proceedings without complying with that protocol.

As solicitors you must surely be familiar with the requirements of both the Practice Direction and the Pre-Action Protocol for debt claims and your client, as a serial litigator of debt claims, should likewise be aware of them. As you (and your client) must know, the Practice Direction and Protocol bind all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time. It is embarrassing that a firm of Solicitors are sending a consumer a vague and un-evidenced 'Letter of Claim' in complete ignorance of the pre-existing Practice Direction and the Pre-Action Protocol.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. An explanation of the cause of action
2. whether they are pursuing me as driver or keeper
3. whether they are relying on the provisions of Schedule 4 of POFA 2012
4. what the details of the claim are; for how long it is claimed the vehicle was parked, how the monies being claimed arose and have been calculated
5. Is the claim for a contractual breach? If so, what is the date of the agreement? The names of the parties to it and provide to me a copy of that contract.
6. If the claim is for a contractual breach, photographs showing the vehicle was parked in contravention of said contract.
7. Is the claim for trespass? If so, provide details.
8. Provide me a copy of the contract with the landowner under which they assert authority to bring the claim, as required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
9. a plan showing where any signs were displayed
10. Photographs of the signs displayed (size of sign, size of font, height at which displayed) at the time of any alleged contravention.
11. Provide details of the original charge, and detail any interest and administrative or other charges added
12. Am I to understand that the additional £70 represents what is dressed up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?
13. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully,

[Your name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #6 on: »
In your wife’s name, if she’s the registered keeper.

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #7 on: »
@b789 Wow, that's fantastic, thank you!
@jfollows point taken

I'll keep you posted, hopefully this can be of some help to others

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #8 on: »
Morning
so DCB haven't replied to the email but have gone ahead with lodging the Claim Form at County Court Northampton
What do I do now?
Thanks in advance


Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #10 on: »
What do I do now?

Show us the Claim Form. Only redact your personal info, the claim number and the MCOL password. Leave everything else visible, especially ALL dates.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #11 on: »


Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #12 on: »
With an issue date of 25th June, you have until 4pm on Monday 14th July to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Monday 28th July to submit your defence.

If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Otherwise, here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you combine both documents as a single PDF attachment and send as an attachment in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of G24 Ltd v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

G24 Ltd

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16.7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant attaches to this defence a copy of a draft order approved by a district judge at another court. The court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4. The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Adequately explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

5. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #13 on: »
Thanks, I'll get that sent.
Let you know how it goes

Re: DCB Legal / G24 Letter of claim from 2019, Wickes Colchester
« Reply #14 on: »
Hi
so the court defence has been lodged as above, what happens next? My concern is the court finds against us and issues a CCJ before we know about it

Also had this (pasted below) back from DCB in response to the letter back to them, there is also a camera picture of our car going in and out 108 mins apart (car park is 45) There is a possibility we visited several times as I was installing a kitchen and spent half my life at Wickes.

Which leads me to another point, the incident was 29/8/19 which is now 2 weeks off 6 years, would that have any relevance re limitation?

 If the charge is valid, the fact that we had no communication until very recently meant that we had no way of paying the original amount and avoiding late charges
Thanks for all your help!
We now respond to the same as follows.

 

The terms and conditions on the signs stated 45 minutes free parking, or otherwise a parking charge would be issued. The vehicle was recorded on the land for 1 hour 48 minutes, as is demonstrated in the evidence attached. The parking charge was issued correctly.

 

It is our position that the Letter of Claim (“LOC”) is compliant with the Pre-Action Protocol for Debt Claims (“the Protocol”). The LOC provides adequate information for you to identify the debt that our Client is seeking to recover. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.

 

Schedule 4 (4)(1) of the Protection of Freedoms Act 2012 (“the Act”) states “The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle”. For the purpose of the Act; “keeper” means the person by whom the vehicle is kept at the time the vehicle was parked, which in the case of a registered vehicle is to be presumed, unless the contrary is proved, to be the registered keeper. The DVLA confirmed that you were the Registered Keeper at the time the parking charge was issued and as no transfer of liability has been received by our Client, they have the right to recover the parking charge from you as the Keeper of the vehicle.

 


The Notice to Keeper was issued to you on 29th August 2019. A copy is attached. You were afforded the opportunity to; appeal the parking charge, transfer liability to the driver (if it was not you) or make payment. Neither a successful appeal, nor an adequate nomination were received, yet payment remains outstanding.

 

Our Client will ensure that there are signs clearly displayed on the land, outlining the terms of the parking.  These will generally be displayed at the entrance and exit of the land/ car park, as well as being positioned at various points throughout the land. Our Client does not need to prove that you read and understood the terms of those signs and will rely on the fact that the signs were situated on the land and that a reasonable person would have seen them.

 

You should always be vigilant when entering any land that you are not familiar with or that you know is privately owned and there are parking terms in place.


 


We have contacted our Client to request further evidence pertaining to the matter, once received we shall forward the documentation to you.


 

In accordance with the British Parking Association (BPA) Code of Practice, where the Parking Charge Notice (PCN) becomes overdue and before Court proceedings have commenced, a reasonable sum may be added for the debt recovery fees. The correct recovery fees have been added and will not be removed. As such, the outstanding balance of £170.00 remains payable to prevent further action. The HMRC ‘VAT Supply and Consideration manual’ (VATSC06140), which was last updated on 02 September 2020, confirmed that parking charge notices falls out of the scope of VAT.

 

In relation to the comments concerning damages, the sum added is a contribution to the actual costs incurred by our Client as a result of your non-payment. Our Client’s employees have spent time and material attempting to recover the debt. This is not our Client’s usual business and the resources could have been better spent in other areas of the business. Had you of paid as per the Contract, there would have been no need for recovery action so the amount due would not have increased.


 

Payment can be made via bank transfer to our designated client account: -

 

Account Name: DCB Legal Ltd Client Account   
Sort Code: 20-24-09   
Account Number: 60964441
You must quote the correct case reference (121960.13178D) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

 

We would ask that you kindly furnish us with your most up to date telephone number, this can be emailed to us at info@dcblegal.co.uk.

 

Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/.