Just emailed the address given on appeals link and have received the following automated response. Seems they can't even get the correct details on the PCN on how to appeal.Should I appeal to the link in the reply.
"PLEASE READ THE FOLLOWING IMPORTANT INFORMATION
This email address often receives emails that cannot/will not be handled by the department that monitors this account; therefore, not all emails submitted to this inbox will be responded to.
If the reason for your email is listed below, please refer to the relevant section for more information:
Parking Charge appeals
Chasing Appeal Response
Debt Recovery / Solicitor letter queries
Retrospective payment for parking requests
Registration number amendment requests
Hire/Lease company liability transfers
PARKING CHARGE APPEALS
If you are requesting a Parking Charge to be disputed, cancelled, reviewed, or adjusted in any manner (whether before or after issuance), this will be considered an APPEAL (not available to hire or lease companies – see below).
Due to the high volume of emails we receive, some may be overlooked. Therefore, to prevent any negative consequences for motorists, we do not handle appeals submitted by email, nor will we respond to post-appeal rejection emails.
We have a dedicated online portal that efficiently tracks every step of the appeal process; therefore, appeals must be submitted through our online portal here:
www.alliance-parking.co.uk/appeals. Note: You cannot appeal a charge that is with Debt Recovery; the deadline for doing so has elapsed by this stage.
To reiterate, appeals/challenges submitted to this email address will not be responded to.
CHASING APPEAL RESPONSE
As detailed in the Notice to Keeper: "We endeavour to respond to appeals within 28 days of receipt. During this time, the sum of the charge will be placed on hold and will apply for a further 14 days after we have responded."
Pre-mature requests (submitted before 28 days have elapsed) for an appeal response/update will not be responded to.
DEBT RECOVERY / SOLICITOR LETTER QUERIES
If you have received a letter, text or call from our Debt Recovery agents or appointed solicitors, any correspondence must now be submitted to them, who will have provided you with their contact details.
These organisations have full access to our records; therefore, can assist with any enquiry that you may have.
To reiterate, emails submitted to this inbox from motorists following receipt of contact from our Debt Recovery agents / Solicitors will not be responded to.
RETROSPECTIVE PAYMENT FOR PARKING/REGISTRATION NUMBER AMENDMENT REQUESTS
Payment must be made immediately upon arrival, ensuring you enter your full and correct registration details. If you could not pay for parking, you should not have parked. As such, requests of this nature will not receive a response. If you receive a Parking Charge, you will have the opportunity to submit an appeal.
HIRE/LEASE COMPANY LIABILITY TRANSFERS
Hire/Lease companies cannot transfer liability electronically; therefore, emails of this nature will not be responded to. For more information, please refer to section 13 of The Protection of Freedoms Act.
We will endeavour to respond to all other enquiries within 5 working days.
Administration Department
Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited. Please note that neither Alliance Parking nor the sender accepts any responsibility for viruses, and it is your responsibility to scan any attachments. Alliance Parking UK Ltd is registered in England and Wales with company number 09766749."