Free Traffic Legal Advice

Good morning,

It’s been just under two weeks since my last email to CPM stating their contraventions add discussed above. I have now allowed their deadline to pay them expire (26th August) and haven’t heard back from them either via post or email.

I’d like to have this whole affair resolved, would it be negative to my case to prompt them at this point or are they likely to take this long to make a decision to escalate further?

Thank you in advance.

That’s all understood thank you for your advice. I’d assumed they were the a clamping outfit in days past but didn’t know. Good to have that knowledge to know who I’m dealing with.

Thanks again for your help. If I hear back I’ll re-activate this thread.

Regards

That’s a good point actually, I moved address around that time so have informed them now of that info. Although my new address is on my new V5C and DVLA are aware.

Thanks

Thank you wholeheartedly to all those who have assisted with this case over the last couple of weeks.

I can confirm CPM have cancelled the charge they issued me as a result of the information this forum kindly provided.

I have copied and pasted their email below for reference and for others in need of help.

Many thanks for this successful outcome.

………………..………………..………………..

“ We write in response to your email dated 23rd August 2024.
 
The PCN was issued because the vehicle was observed parked at 45-47 South Street, Bishops Stortford on 3rd July 2024 without displaying a valid permit.
 
The vehicle was observed between the times of 15:17 and 15:20.
 
The signage states “A valid UK CPM permit must be clearly displayed in the front windscreen at all times” and “If unsure please seek further advice from CPM or refrain from parking.”
 
The Notice to Keeper letter advised the Incident Time and Date of 15:20 03/07/2024.
 
The First Reminder letter states the Issued Date of 6th July 2024 and the Issued Time of 02:48.
 
Please note, the Issued Date and Time is the date the Notice to Keeper letter was issued to you. We are not stating the vehicle was parked on 6th July 2024 at 02:48. As such, this would not invalidate the issuance of the PCN.
 
Upon receiving your complaint, we can confirm that we have contacted our dedicated Account Manager for this location to undertake a review of the signage on site. Furthermore, we have requested the wording “Penalty Charge” to be changed to “Parking Charge”.
 
Please accept our sincere apologies for this error.
 
Due to your evidence of the entrance sign, we have on this occasion, requested the PCN to be closed at DRPL and we will cancel the PCN, as a gesture of goodwill.
 
As set out above, our position remains that the Parking Charge Notice was issued correctly.
 
We thank you for contacting us and trust the above response addresses your queries. Please note, any further correspondence received from you will be logged but may not be responded to.
 
We are members of the International Parking Community (IPC) Accredited Operator Scheme (AOS).
 
The IPC is a DVLA Accredited Trade Association (ATA) and has a Code of Practice and an Independent Appeals Service (IAS) that allows a Motorist access to an independent adjudication process on the lawfulness of Parking Charges issued by their members. An important condition of being an AOS member is that operators must adhere to The Code.
 
If you are not content with the response, we have provided you with, you can refer this to the IPC who will investigate and provide you with a response.
Yours faithfully,
Jess Tester
Complaints Executive
UK Car Park Management Ltd”
………………..………………..………………..