Thanks Both.. Please find the letter that I had coped and sent to the Corporate Complaints team of the HA.
LAst week, when I received the response from them, I immediately sent them the following response.
Hello,
I am receipt of your response and I am disappointed that an official of your stature cannot even spell the name of a complainant correctly. Please note the points below
1.
You have inaccurately represented facts in your complaint response stating that my vehicle was parked. I categorically deny this as already stated to Pamela, that I was loading my car for my family. I have not been furnished any evidence of being parked (entry and exit).
At the time of purchase and as per my lease agreement at the timeof purchase in April 2017 I have been advised "loading and unloading" at my front door is well within my rights and so is reflected in my lease. You as the manager of the landlord, should access my lease from the landlord and I will not submit my full lease agreement for your benefit . A neighbouring property's lease is of no relevance or concern to me.
As per you , you are referencing the restrictions signs at the property only in 2022. - If you did your due diligence on the context and circumstances around the placement of the signs , you will realise that this was done ona "whim" of the Property manager with no consultation of NOC from the residents. This in no way alters my rights granted in the lease agreement.
If you have brought the neighbouring propertys in reference , you should also be aware that all residents on every single day bring in their vehicles for loading at the front door. None of them have been ticketed by CPM . I would like to get an explanation why selectively I have been issued a ticket.
2. I have already raised my complaint to the ombudsman ref. Case ID - XXXXXXX
3. I refused your 50 pound refund categorically , especially when I have currently served debt recovery notice of 170 pounds for the lack of accurate instructions by HA to CPM.
I reiterate my request again that the parking ticket should be cancelled immediately.
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