Free Traffic Legal Advice

Hello,
I am a resident of Hyde Village which uses CPM to manage parking spaces.

I hold a parking space which I pay every year.

My e-permit was dues to renew on the 16th of Feb.

On 13th of Feb I logged on the CPM resident parking website attempting to renew my permit. There was no option to do so. On the website I could see the following information:

Application reference: 19865c2a768bcd18
Submitted: 06/02/2024 21:40
Status: Active

Active e-permits
Vehicle reg: xxxxxxx (Resident permit)


I went to the contact us link and they only contact method they provide is via email.
I sent an email on Feb 13th explaining that I need to renew my e-permit and there is no option on the web-page.

I waited until the monday after and no reply. I emailed again on Feb 17th explaining the situation. No reply.

I sent another email on Feb 23th, asking again if they could help with the renewal.



I received a Parking charge notice letter on Feb 25th. I was charged for not having appropriate permit.


I did a web-search trying to find a phone number so I could speak to someone. I did find one and called.


I spoke a representative and the person guided me through the process to renew the permit.
He asked to log into the resident permit site.
I did, exactly as I had done many times before. I explained there is no option.
The person asked for screenshots. I sent him via email a couple of screenshots.
He put me on hold and went to speak to a supervisor.
Then he came back and explained to me that I Did not see any options because they needed to manually delete the old application.
After they did this, I logged into the web portal and I could see the option to renew (on Feb 25th).

Since then I received another PCN, charged on the 23th of Feb because of not having a permit.


I have appealed the first PCN and still waiting for response. But I suspect they will deny my appeal as when speaking to the representative he mentioned  that it was my responsibility to contact them with enough time in advance as they respond within 4/5 business days.


My question is, in case I ignore the invoices and they take me to court, Do I have strong grounds to win? Or better to save the headaches and pay?

Any advise would be much appreciated.









 

Thank you for the quick reply.

My tenancy agreement does not mention anything about car park.

But in order to obtain a parking bay, I contacted my Landlord in 2019 and he refereed me to the company that manages the estate where I live: Hyde Village.

I have hold the same parking bay since then. They used to manage the parking permit themselves but they have transitioned to use CPM.

I am attaching the latest PCN, the one I received today Feb 28th.
The first one I received is exactly the sane except for the dates. I sent an appeal for this first one.

There plenty of signs all over the state with clear messages that this is a private car park and permits are required.

What I am trying to know, if if have a strong case in  event of a court procedure because of negligence on their operations.

I was not able to renew the permit because they needed to delete some information from my account first.
I contacted them on Feb 13th on a Thursday explaining that I needed to renew and could not do it online. My permit expired on Feb 16th on a Sunday.

By Feb 25th no one had replied and on that day I received the first PCN with an offence dated 19th of Feb. Then is when I search online for a number and called and they explain why the website was not working, they needed to delete some older information.



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The OP has said there is no mention of parking in their lease. Although this is somewhat surprising, so we need to know exactly what the arrangement is here

You must remember that your lease has supremacy of contract over any third party to try and restrict your rights. The management company or the landowner cannot simply override your lease on a whim. Anything that materially changes or varies the terms of your lease must be Doen through the correct legal channels and comply with the Landlord and Tenant Act 1987, section 37.5.

Are you saying that your lease has absolutely no mention of parking at all? What do you have and from whom, that refers to your parking and a requirement to display a permit?

You say you pay for the parking space. Who do you pay? You must have some form of contract from someone if you're paying for a parking space.

So, are you saying that your property does not come with any parking space whatsoever? Or, are there parking spaces that are part of the property but the management company just allocate those  some sort of contract with CPM?

Who owns the land where you park the car?

Who is the landowner of the parking spaces? It certainly isn’t CPM.