Author Topic: CPM parking charge for alleged "private land."  (Read 774 times)

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Re: CPM parking charge for alleged "private land."
« Reply #15 on: »
How this is framed legally and factually (this is the spine of everything you send)

Wandsworth Council’s GIS highway records show the location in question is adopted highway. The council has confirmed this in writing and supplied a map extract. UKCPM deployed a warden onto adopted public highway, took photographs, issued a private parking charge, and then obtained DVLA keeper data to pursue a contractual allegation that cannot exist on adopted highway. This is not a technical defect. It is fundamental lack of authority and misuse of process.

Send a formal complaint to DVLA that UKCPM obtained keeper data without reasonable cause because the alleged event occurred on adopted public highway. (this is the most important one)

Quote
I am the registered keeper of vehicle registration XXXXXXX.

UK Car Park Management Ltd issued Parking Charge Notice XXXXXXXX alleging a breach of “parking conditions” at Haydon Way, London, on DATE. The images were taken by a UKCPM operative on foot. This was not an ANPR capture.

The precise location where the vehicle was photographed and allegedly parked was on Haydon Way, approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Wandsworth Council has confirmed in writing, supported by its GIS highway records and a map extract, that this specific section of Haydon Way, including the area approximately 10 metres from the junction with St John’s Hill beside Begg Practice, is adopted highway, maintainable at public expense. The council’s map clearly distinguishes this adopted section from other parts of Haydon Way further along which are not adopted.

UKCPM is not the highway authority and has no lawful power to impose or enforce private parking terms on adopted highway. No private parking contract can arise at this location.

UKCPM therefore had no reasonable cause to obtain my keeper details from the DVLA. Their request can only have been made on the false premise that the alleged event occurred on private land subject to contractual parking enforcement. That premise is demonstrably incorrect when the exact location is compared with the council’s highway records and with publicly available mapping.

This constitutes a misuse of DVLA data and a breach of the KADOE contract.

I require DVLA to investigate this matter and confirm:

1. The date, time and reason recorded for UKCPM’s request for my keeper data
2. The outcome of DVLA’s investigation into whether reasonable cause existed for that request
3. What sanctions or corrective action will be taken
4. Whether DVLA will require UKCPM to delete my data and cease all processing and disclosure to third parties

I enclose the council’s written confirmation and highway map extract clearly showing the adopted status of the precise location described above, together with the PCN.

Send the following complaint about CPM to the council:

Quote
I am making a formal complaint regarding unauthorised private parking enforcement activity on adopted public highway at a specific location on Haydon Way.

The exact location concerned is on Haydon Way approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Your officer has confirmed in writing, supported by GIS highway records and a map extract, that this precise section of Haydon Way is adopted highway, maintainable at public expense. The map clearly differentiates this adopted section from other parts of Haydon Way further along which are not adopted.

Despite this, a private parking company, UK Car Park Management Ltd, has deployed a warden on foot, taken photographs at this exact location, and issued a private parking charge based on purported “parking conditions”.

Please investigate and confirm:

1. Whether any permission exists for UKCPM signage or enforcement activity at this precise adopted highway location
2. Whether any third party has been authorised to regulate parking at this point on Haydon Way
3. What action the council will take to prevent further private ticketing activity at this adopted highway location
4. Whether the council will confirm in writing that UKCPM has no authority to issue or pursue private parking charges at this specific location

Send the following to the UKCPM Data Protection Officer:

Quote
Data Protection Officer
UK Car Park Management Ltd

PCN XXXXXXXX
Vehicle registration XXXXXXX

The alleged contravention location is on Haydon Way approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Wandsworth Council has confirmed in writing, supported by GIS highway records and a map extract, that this precise location is adopted highway, maintainable at public expense. Other sections of Haydon Way further along are not adopted, but the location of the alleged contravention falls squarely within the adopted section.

You have no lawful authority to issue or pursue a private contractual parking charge at this location and no lawful basis to obtain or process DVLA keeper data for this PCN.

You are required to immediately cease processing my personal data in connection with this PCN and to erase it, including any disclosure to third parties.

Within 14 days please confirm:

1. The lawful basis you claim for obtaining and processing my data
2. The source of my data and all recipients to whom it has been disclosed
3. Confirmation that processing has ceased and erasure or restriction has been applied

If you refuse, provide your full reasons and copies of any document you claim authorises you to enforce parking terms at this exact adopted highway location.

Send the following to YOUR MP:

Quote
Subject: UKCPM misuse of DVLA data and unlawful private ticketing on adopted public highway – request for your intervention

Dear [MP Name],

I am asking for your urgent assistance regarding a serious misuse of DVLA keeper data and an apparent abuse of private parking enforcement by UK Car Park Management Ltd (UKCPM).

UKCPM issued a private Parking Charge Notice to my vehicle at a location that is not private land. The exact location was on Haydon Way, approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery. The ticket was issued by a UKCPM operative on foot who took photographs. This was not an ANPR capture.

I contacted Wandsworth Council to confirm the status of the road. The council has confirmed in writing, supported by its GIS highway records and an attached map extract, that this precise location is an adopted road, highway maintainable at public expense. The council’s map also shows that other parts of Haydon Way further along are not adopted, but the location where UKCPM issued the PCN is clearly within the adopted section.

Despite having no authority on adopted highway, UKCPM has obtained my keeper details from the DVLA and is pursuing a private contractual allegation. In my view this demonstrates that UKCPM has used DVLA data on the false premise that the event occurred on private land subject to private parking terms. On adopted highway, UKCPM is not the highway authority and no private parking contract can arise.
This raises two serious public interest issues:

1. Misuse of DVLA data. UKCPM appears to have had no reasonable cause to obtain keeper data for an incident on adopted public highway. This is a clear KADOE compliance concern.
2. Unauthorised private ticketing activity on the public highway. A private parking company is deploying wardens and issuing private demands to motorists on an adopted road, backed by DVLA data, which is entirely improper.

I have complained to the DVLA directly, but given the public interest element I am asking you to escalate this through your parliamentary channels to the DVLA and the Department for Transport, and to request a formal investigation into UKCPM’s data access and KADOE compliance.

I specifically ask that you request the DVLA to confirm:

• The date, time and stated reason UKCPM requested my keeper data in relation to this PCN
• Whether DVLA accepts UKCPM had reasonable cause given the location is adopted highway
• What enforcement action or sanctions will be applied for any misuse, including suspension or withdrawal of DVLA electronic access if appropriate
• Whether DVLA will require UKCPM to delete the data obtained and cease further processing or disclosure

I attach:

• Wandsworth Council email confirmation and GIS highway map extract showing the precise location is adopted highway
• The PCN and photographs (showing this was a warden-issued ticket)

I would be grateful if your office could confirm that this has been referred to the DVLA via the appropriate parliamentary route, and provide any reference or response once received.

Yours sincerely,

[Your name]
[Your address]
[Postcode]
[Vehicle registration]
[PCN number]
[email]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: CPM parking charge for alleged "private land."
« Reply #16 on: »
You are amazing! Thank you so much!
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Re: CPM parking charge for alleged "private land."
« Reply #17 on: »
I’ve had a reply back from Wandsworth Parking services which seems pretty positive.

“Dear Xxxx,
 
Thank you for reaching out to us. I wanted to confirm that you are correct in your observation; the private parking attendant indeed made an error regarding the designation of the land as highway land. I appreciate your attention to this detail.
 
To address this, I recommend that you contact the private parking company directly to instruct their attendants accordingly. Additionally, we will ensure that our parking contractor arranges more frequent checks at this location to prevent similar issues in the future. Rest assured, we will also reach out to the private parking company separately to inform them of this mistake and emphasize the importance of accuracy in their operations.
 
Once again, thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to let us know.
 
 Kind regards
 
Xxxxx
Parking Operations Officer
Serving Richmond and Wandsworth Councils”

Re: CPM parking charge for alleged "private land."
« Reply #18 on: »
Good. You should still report them to the DVLA for breach of the KADOE contract and to the ICO as they have breached your GDPR because they had no reasonable cause to request your data.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: CPM parking charge for alleged "private land."
« Reply #19 on: »
I have done, but no reply yet. Once again, thank you for your help. Merry Christmas!
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Re: CPM parking charge for alleged "private land."
« Reply #20 on: »
So only the DVLA have replied so far.

"Dear xxx
Thank you for your correspondence of  about the release of information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register. I have been asked to formally review your case at Step 1 of our complaints procedure. 
The DVLA takes the protection and security of its data very seriously and has procedures in place to ensure data is disclosed only where it is lawful and fair to do so and where the provisions of the Data Protection Law are met. The Agency must strike a balance between ensuring the privacy of motorists is respected while enabling those who may have suffered loss or damage to seek redress.
I have investigated the matter with UK Car Park Management Ltd who made the request to the DVLA for the registered keeper details for vehicle registration number (VRN) xxx. UK Car Park Management Ltd have confirmed that a Parking Charge Notice (PCN) was issued to you for breaching the terms and conditions at Haydon Way, London. UK Car Park Management Ltd have further confirmed that following their investigations they can confirm the PCN was issued in error. They have explained that as part of their internal controls on 27th October 2025 they were able to establish that a portion of the roadway at Haydon Way, London had been adopted, but unfortunately due to human error amendments were not made to their enforcement boundaries until 17th December 2025. UK Car Park Management Ltd have assurred me that the matter has been addressed with the individual concerned and a full review of the PCN’s issued within the incorrect time period has been undertaken. They have further confirmed that the PCN issued to you has been cancelled and you have been notified of this on 31st December 2025.
I would like to make it clear that while the DVLA uses an electronic line to provide registered keeper details, we do not use automated decision making. There is no requirement for a decision to be made to disclose information at the time an application is made. The request is received and processed in accordance with the terms and condition of the contractual agreement between the DVLA and the parking company. The evidence relevant to each request must be held by the company and made available to the DVLA upon request. This process is strictly audited and where any inappropriate use of DVLA data by a company is identified, swift and proportionate action is taken.
The DVLA requires private car parking operators to be members of a relevant ATA before providing vehicle keeper information. ATA membership helps to ensure parking companies operate within a code of practice and it is clearly in everyone’s interest for the ATAs to make sure that its members comply with the code. But we know that operators do make errors, some of which represent shortfalls in compliance with their code of practice. The DVLA takes such matters seriously and looks primarily to the ATA’s to monitor adherence to the code of practice and explore and address non-compliance when it arises.
The company in question, UK Car Park Management Ltd is a member of the International Parking Community Ltd (IPC) which is an Accredited Trade Association for the parking industry. The IPC’s code of practice is published on its website at www.theipc.info under the heading Accredited Operators Scheme. If a member of this AOS does not comply with the code of practice, it may be suspended or expelled, during which time no data will be provided to it by the DVLA. If you feel that any of the practices used by the company do not comply with the IPC’s code of practice you may wish to contact the IPC via their website or by writing to IPC, at PO Box 662 SK10 9NR. 
We have fully considered all the information available. If you feel that your complaint has not been resolved, you can request escalation of your complaint to Step 2 of the complaints process. Further options about our complaint procedure can be found online at www.gov.uk/dvla/complaints"

I haven't received any notification that the PCN has been cancelled yet, unless its in the post, but it is shown as cancelled on the website.

The bit about the adopted road suggests to me that the council adopted the road back on 27th October 2025 (which I think is unlikely, as I suspect that the road was adopted years ago given its location). That still sounds like CPM have accessed the data unlawfully. Can someone confirm if I'm correct in my understanding?

I'm heading out in a bit and will see if they've changed the signage there.

Once again, thank you for all of your help