Free Traffic Legal Advice

Thanks, just sent them!

What if they don't acknowledge receipt?
Is it worth putting this in letter form and posting it to their registered address in Office Horton House,
Exchange Flags, Liverpool L2 3PF?

Thanks for this, I received a copy of CELs Directions Questionnaire 2 days ago and sent the email to the email address listed on that (legal@ce-service.co.uk)

They still haven't acknowledged receipt...Both the email and the letter were sent and dated Monday 29 Sept 2025. I guess now I must wait...

Also, do I need to fill in a DQ too, and if so, am I ok using the n180 form from the gov.uk website here and I guess emailing it? https://www.gov.uk/government/publications/form-n180-directions-questionnaire-small-claims-track

Heres the DQ they sent: https://imgur.com/a/QJTvgMD

Or would I just wait for another letter that specifically requests I do so? Thanks.

Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:


When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.

Hello, just an update...

Still no reply from CEL providing the full name of the signatory of the Statement of Truth.

I also filled in the Directions Questionnaire (thanks very much for the help) and I've got a mediation appointment this upcoming Tuesday.

Would appreciate any advice on how I should approach it...

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For example

For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

“Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.”

After the mediator calls back...

If identified and authority confirmed:

“Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.”

If no/unclear authority:

“Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.”

If the mediator probes your defence:

”In what capacity are you asking that question? Are you legally trained?  If not, please refrain from offering opinions. I will be reporting any attempt to do so as inappropriate.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.

Why on earth do you think that CEL would agree to “settle” anything? They have gone this far and they are still hoping that you are low-hanging fruit on the gullible tree who is likely to pay out of ignorance and fear.

Please enlighten us as to what you imagine “court” to be?

Once you have done that, we can then explain why you are wrong and can give you the advice that will quash those misconceptions.