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The keeper received parking ticket for an overstay in a hospital car park.

The car park is online or phone only payment.

The driver tried several times to pay on the phone, but they have since changed car since the last time the service was used and there didn't seem to be an option to update car details, it was approx 8:15pm on a Sunday night, driver unsure if there are people working in the call centre at the time, they didn't recall an option to speak to someone to update car details on the phone.

Driver went to website to update car details, spent about 15 minutes faffing about with it and they were under the impression  payment had gone through, as it showed the parking cost + the 20p card fee for using the service, didn't get a text message, but driver hasn't used this company in a few years, so is unsure of process, in addition they were escorting a person with mental health difficulties to an appointment and finding managing their behaviour as well as trying to navigate a website stressful enough, and needed to get going.

Driver forgot all about it until today when this letter arrived and they went back to check bank account, as they were going to use the transaction as evidence of payment,  no payment has been deducted.


They then tried to access their website to see of there is any record of them attempting to update car details on this night as evidence of attempts to pay and the  website will not allow access, or let them register.

Is there anything they can do, or do they need to just suck up the sheer unfairness of this penalty notice.

No one should be clicking unknown links. Please read this thread and then use the information to figure out how to post an image of the NtK (make sure all dates are visible) using a site such as imgur.com:

READ THIS FIRST - Private Parking Charges Forum guide

It would be even easier for us if you could just use the (Share Options) BBCode link like this:

The NtK refers to "a period of parking" but only provides a point in time, not a period, for reference. Considering that the PCN was issued for the contravention of "overstayed", there is no reference of any "period".

Defining the full period of stay is more important for an overstay than other breaches of terms, how can the keeper (who wasn't there) appeal an overstay allegation if the times 'from/to' aren't stated and showing the overstay, I think this also breaches PoFA sch4 9.2.c in that it fails to describe "the circumstances in which the requirement to pay them arose (including the means by which the requirement was brought to the attention of drivers) and the other facts that made them payable;" (My emphasis).

Do the images contain timestamps? There's something underneath them but the image upload quality means I can't see what (if anything legible) they say.

I was more meaning that if the images contain timestamps of when the vehicle entered and left the site, the parking company may use this to say that they have stated the period of parking.

The keeper will try to get back later to get some photos of car park. Its a bit of a trek.

The parking only costs £1.00 per hour, hardly as if anyone's gonna risk a £60 fine for that