Defendant received a call today from SCMS, having missed their initial appointment confirmation email and not realised who they were talking to. They thought it was the defendant's representative (DCB Legal).
The SMCS caller was pushing for a reduced settlement of £200 in place of the £265 current owed amount. They also said that they could not see that the Defendant had any valid claim in Court and it would therefore be in their best interest to settle. The D, not realising that they were speaking to the SCMS, refused the offer, and a subsequent "Mediation Not Settled" email arrived shortly after.
Was this the correct course of action? I was not aware that the SCMS advise parties what their chances of winning a case are.