Thank you. What about what you put in your appeals to UPE and the IAS?
What evidence have you seen to prove that "passenger or driver left premises while vehicle on site"? Have you checked their appeal website for any evidential photos they have? It is almost impossible for them to prove that the driver left the site as until you blabbed the drivers identity, they had no idea who it was.
A sign cannot legally require a driver to stop a passenger from leaving the site. This kind of rule is unfair and unenforceable. It goes against the Consumer Rights Act 2015, which says contract terms must be fair and not put an unfair burden on someone. A driver cannot control what another person does, so it's not reasonable to expect them to keep a passenger on the site.
Only the driver (or possibly the keeper) might be bound by signs in a car park. A passenger is not part of any contract, so their actions should not affect the contract. Also, signs that say “do not leave the site” are often vague. They don’t explain clearly what counts as “the site” or how long you’re expected to stay. If the signs are unclear or the terms are hidden in small print, they cannot form a proper contract.
On top of that, parking companies can’t prove whether someone leaving the site was a driver or a passenger, and they can’t prove what anyone agreed to. So they usually don’t have any usable evidence.
In short, a sign, basically saying the driver must stop passengers from leaving the site is not reasonable, not fair, and certainly not enforceable in law.
The ONLY way you are going to end this ridiculous farce of a PCN is by letting them try to take you to court over the alleged debt. I will put a £100 bet on that it never reaches a courtroom and as long as it is defended, with our advice, any claim will be struck out or discontinued.
The only thing going for you is their utter incompetence. It's just a pity that you didn't come here before digging the great big hole you are now in.
No evidence of any contract formed and no evidence of the driver leaving the premises. Those are your lifelines.
For now, answer the questions about what exactly you put in your appeals and show us any photographic evidence they have that the driver left the premises.