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Hi everyone,
Received a parking charge notice from APCOA even though the Heathrow drop-off payment was made.
Dropped off a friend on 15 December and paid online after reaching home. Card statements shows payment made, but didn't receive a confirmation email and don't have any reference details to check whether the correct vehicle registration was entered.
An appeal was submitted and proof of payment was uploaded. Has anyone experienced a similar situation? Any advice on what to expect or what further steps can be take would be greatly appreciated.
Appeal wording:
Payment for the Heathrow drop-off was made online on 15 December using an American Express card. Proof of payment has been uploaded. As the required fee was paid, I request that this charge be cancelled.
PCN had the following written on it: The contravention is a BREACH OF THE TERMS AND CONDITIONS OF USE of the facility. Signs are clearly displayed throughout the area showing these terms and conditions. -
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Just search the forum for
APCOA Heathrow
and you will see that they never take anyone to court.
Yes, plenty of people have had the same thing. -
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As long as you did NOT select the option identifying as the driver and that is the sum total of your appeal, you will be OK. If you did identify as the driver, then you have wasted the easiest ever way to get this cancelled. As long as the driver is NOT identified, APCOA have no way to transfer liability from the unknown (to them) driver to the known Keeper.
This is the normal appeal that is guaranteed to get the PCN cancelled, whether at Heathrow or any other airport that uses barrier-less (ANPR) entrapment for extorting the drop-off/pick-up fee:QuoteI am the registered keeper. APCOA cannot hold a registered keeper liable for any alleged contravention on land that is under statutory control. As a matter of fact and law, APCOA will be well aware that they cannot use the PoFA provisions because [name of airport] Airport is not 'relevant land'.
If [name of airport] Airport wanted to hold owners or keepers liable under Airport Bylaws, that would be within the landowner's gift and another matter entirely. However, not only is that not pleaded, it is also not legally possible because APCOA is not the Airport owner and your 'parking charge' is not and never attempts to be a penalty. It is created for APCOA’s own profit (as opposed to a bylaws penalty that goes to the public purse) and APCOA has relied on contract law allegations of breach against the driver only.
The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. APCOA have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
So, did you identify the driver by selecting anything other than "Keeper" or "Other"?
Whilst the above appeal is guaranteed to get the PCN cancelled, it does not mean that you have to pay a penny to APCOA, because they are benign. They NEVER litigate but it does mean that you have prolonged the process by many many months because, if the driver is identified, they do have the name of the liable party. That means after a POPLA appeal which is unlikely to be successful, the Keeper will start to receive a load of useless debt recovery letters.
Debt collectors are not a party to the contract allegedly breach by the driver and have no standing to sue or do anything except to try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear. You can safely ignore all debt recovery letters and, as far as anyone's concerned, you can use them as free emergency loo paper or shred them and use them as hamster bedding.
As it is APCOA, the debt collectors will eventually hand the case back to APCOA and they will give up and move on to more gullible victims. So, even if you do nothing else, nothing will come of this in the long run.
So, has the driver been identified? -
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I don’t think they asked me to identify who the driver is. However, they do ask for my name and email address, as I am making the appeal and I am different from the registered keeper of the car. I’m not sure whether this automatically counts me as the driver.
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I think you need to clarify what has happened here. In your opening post you say that you have received a PCN.
But now you say you are not the keeper. So have you received a PCN, or have you appealed a PCN that was not addressed to you? -
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The PCN was issued to the registered keeper (my wife). I submitted the appeal on her behalf.
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But using your own name?
What option (if any) did you select for your relationship to the vehicle when appealing? -
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I used my own name. There was no option provided to select or state my relationship to the vehicle when submitting the appeal.
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If the system will let you, I'd be tempted to submit a second appeal, using the keeper's details this time, and the wording above from b789.
If not, you'll probably have to see what happens - there's a fair chance they may just ignore your appeal, as from their perspective you are a third party with nothing to do with the parking charge. -
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Just got an email that the PCN has been cancelled.
Following were the wording used: Thank you for your letter received on 31 December 2025 regarding the above Parking Charge Notice (PCN).
Having considered the circumstances, we have cancelled the Parking Charge Notice on this occasion.
Please retain this letter as proof of cancellation, should you need it in the future.
Yours sincerely,
APCOA Customer Support Centre, APCOA Parking (UK) Ltd acting on behalf of Heathrow Airport Limited. -
Winner x 1
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