Author Topic: Amazon Flex Driver "Parking" Charge but I was un-loading and have *some* evidence?  (Read 1563 times)

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Hello all,

I received a parking charge notice from National Parking Control (npc)

The stated reasoning is "Parked in an area where parking is prohibited"

The observed time is 18:53:47-18:55:12

I was un-loading for Amazon Flex

They have supplied an image of the vehicle over these times and finally an image of the parking sign

I appealed directly and it was denied

My appeal consisted of a screenshot of my amazon flex app showing I was delivering at the time, I stated that I was not parked, but un-loading, and that I took took time to read signage and left as there is nothing about unloading on the sign, just parking.


Evidence I have:

Amazon App - I have the block time and date proving I was working at the time

Screenshots - I have a screenshot of the overall block route, plotted on a map showing I was in that area at the time

I also have a screenshot of one of the apartment block addresses, proving I was on site (I do not have the second address, but I delivered two to the same building, the only reason I have the address screenshotted is due to seeing my own apartment complex as a delivery stop, I found it amusing and just so happened to catch this one.

The address in question also states a completed delivery time of "Delivered at 18:54"


Google Maps: Google maps timeline showing me zig-zagging across that area, for no reason other than to deliver I can argue

I had to deliver two packages to the apartment complex, both requiring separate trips as well as a wait time for the resident to buzz me in and collect

I have contacted Amazon to see if they can simply provide me with confirmation that I was delivering to XXX Avenue to building XXX without them having to confirm too many customer details, I don't think they will comply however.

My current plan of action is to not pay the £60, and let the matter reach court once I ignore the debt collectors.

I do have the option of a IAS appeal, do I take this?

I shall add images of the alleged contravention to see what you guys think, I cannot add the screenshots of the route or snippet of delivery itinerary on, but do you think that with these bits of evidence I would successfully be able to argue (with some more structure) that I was loading, and not parking? And therefore the charge is not applicable?

Thanks and any advice appreciated

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« Last Edit: June 18, 2025, 12:01:14 pm by whiteleggy »

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There's little point in appealing to IAS, they almost never uphold any appeals.
Please post the PCN.  What did you say in your appeal? 
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Stopping for 1 minute and 25 seconds is not parking, I agree.

And that’s their evidence, not yours.
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I’ve attached the charge letter to the first post just now, should be visible


My appeal consisted of a screenshot of my amazon flex app showing I was delivering at the time, I stated that I was not parked, but un-loading, and that I took took time to read signage and left the Carpark and did not enter the contract as there is nothing about unloading on the sign, just parking

Maybe I shouldn’t have appealed in this way, I wish I’d consulted here first but I don’t think it matters since they didn’t respond to any of my comments and state their evidence shows parking which nope, it just shows a stationary car which could be loading (which I was)

If you follow the advice here, you will not be paying a penny to NPC. However, you will not win this with any appeal. It will go all the way to a court claim where we will advise on how to defend it and eventually the claim will either be struck out or discontinued.

Are you prepared to follow the advice and fight or are you low-hanging fruit on the gullible tree who will eventually pay up out of ignorance and fear?

For starters, by appealing and identifying as the driver, you have already blow away the no Keeper liability defence. Thisis because you should only have appealed as the Keeper of the vehicle and referred to the driver in the third person. Until you blabbed that you, the known Keeper, were also the unknown driver, they had no idea who the driver was.

Because their Notice to Keeper (NtK) is not compliant with PoFA paragraph 9(2)(a), they could not hold the known Keeper if the unknown drivers identity was known. That useful defence has now gone.

However... the same reason that they have failed to comply with PoFA 9(2)(a), also means that they have not evidenced that the vehicle was stopped for longer than the minimum consideration period for a contract to have been formed by conduct. The BPA/IPC PPSCoP section 5.1 requires that a minimum 5 minute consideration period is required, in order to allow the driver to seek out and find the signs, read and decide whether to accept the terms and conditions of parking before issuing a PCN.

Also, basic contract law requires a consideration period for a contract by conduct to be formed. Without this evidence, they can't prove that a contract was formed with the driver and any judge worth his salt would throw it out of court.

So, if you want to avoid paying a penny to NPC, are you prepared to follow the advice and fight this? If not, then I won't bother providing further advice unless you confirm that you don't want to waste your hard earned money paying NCP.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

If you follow the advice here, you will not be paying a penny to NPC. However, you will not win this with any appeal. It will go all the way to a court claim where we will advise on how to defend it and eventually the claim will either be struck out or discontinued.

Are you prepared to follow the advice and fight or are you low-hanging fruit on the gullible tree who will eventually pay up out of ignorance and fear?

For starters, by appealing and identifying as the driver, you have already blow away the no Keeper liability defence. Thisis because you should only have appealed as the Keeper of the vehicle and referred to the driver in the third person. Until you blabbed that you, the known Keeper, were also the unknown driver, they had no idea who the driver was.

Because their Notice to Keeper (NtK) is not compliant with PoFA paragraph 9(2)(a), they could not hold the known Keeper if the unknown drivers identity was known. That useful defence has now gone.

However... the same reason that they have failed to comply with PoFA 9(2)(a), also means that they have not evidenced that the vehicle was stopped for longer than the minimum consideration period for a contract to have been formed by conduct. The BPA/IPC PPSCoP section 5.1 requires that a minimum 5 minute consideration period is required, in order to allow the driver to seek out and find the signs, read and decide whether to accept the terms and conditions of parking before issuing a PCN.

Also, basic contract law requires a consideration period for a contract by conduct to be formed. Without this evidence, they can't prove that a contract was formed with the driver and any judge worth his salt would throw it out of court.

So, if you want to avoid paying a penny to NPC, are you prepared to follow the advice and fight this? If not, then I won't bother providing further advice unless you confirm that you don't want to waste your hard earned money paying NCP.

Good Morning

I thoroughly enjoyed your response, I admit I knew I had messed up by appealing, it was a reaction stemmed from emotion, I shall no longer do this on the matter.

Although I did tick the "registered keeper" and not the "I was the driver" box, I understand by blabbing I have lost that defence, ignorance on my part, good to know for next time.

Normally I am the gullible person who would pay, but as a matter of principle I do not want to give them a penny of my money, I work two jobs for my daughter, not to pay them more than the entire amount I earned on the night, irrelevant but I hope this echos how irritated I am at this appeal denial, it baffles me how any sane person can sit there and deny an person with obvious merit to be there and clearly not trying to circumvent parking rules, simply doing my job.

Thank you so much for providing the PoFA 9(2)(a) argument, I argued the same thing, although in layman's terms without paraphrasing anything so moot point

So are my next steps to essentially do nothing/ignore everything until a letter before action I assume? Sod the next appeal correct?

I am prepared to fight this, all the way, in fact after reading your response I think I relish the idea of fighting it.

Yes, do nothing, ignore anything from debt collectors but come back when you receive a Letter of Claim which needs a response.
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You will find this a valuable "life lesson" and well worth the fight.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Hi Guys,

Received the money claim today! Dated 23rd Oct so I may need to move fast with my response.

I've attached the particulars of the case which is "Parked in area where parking is prohibited"

I also stupidly did not keep screenshots of the individual images they supplied, not sure if that matters but I've attached what I do have, as well as the bits I kept from my initial post (amazon flex app showing address matching the area, google maps timeline evidence I was delivering and not looking to or intending to park etc)

I'm not sure I go down the route of me loading and not parking, as I did in my appeal, using my amazon flex app screenshots, or if I argue the observed time as stated on their letter being 18:53:47-18:55:12 and well under the 5 minute guidelines under POFA? But does me already admitting to delivering for Amazon and therefore unloading negate that 5 minute grace period? Arghhh!!

Any advice or guidance appreciated!
« Last Edit: October 30, 2025, 08:00:49 pm by whiteleggy »

Please show the whole claim form. Only redact the claim number, your personal details and MCOL password. We need to see the name of the claimant and who is acting for them. However, that looks very much like a DCB Legal claim. Also, who has signed the claim (on the back of the form).

As it is likely a DCB Legal issued claim, with an issue date of 23rd October you have until 4pm on Tuesday 11th November to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 25th November to submit your defence.

You only need to submit an AoS if you need extra time to prepare your defence. If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste it into the defence text box on MCOL. It has been checked to make sure that it will fit into the 122 lines limit.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with PD 16, para 7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out materially similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reading the particulars of claim and the defence.

AND the court being of the view that the particulars of claim do not adequately comply with CPR 16.4(1)(a) because: (a) they do not set out the exact wording of the clause (or clauses) of the terms and conditions of the contract which is (or are) relied on; and (b) they do not adequately set out the reason (or reasons) why the claimant asserts that the defendant was in breach of contract.

AND the claimant could have complied with CPR 16.4(1)(a) had it served separate detailed particulars of claim, as it could have done pursuant to PD 7C, para 5.2, but chose not to do so.

AND upon the Court determining, having regard to the overriding objective (CPR 1.1), that it would be disproportionate to direct further pleadings or to allot any further share of the Court’s resources to this claim (for example by ordering further particulars of claim and a further defence, with consequent case management).

ORDER:

1. The claim is struck out.

2. Permission to either party to apply to set aside, vary or stay this order by application on notice, which must be filed at this Court not more than 7 days after service of this order, failing which no such application may be made.

This will never reach a hearing if it is a DCB Legal issued claim.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Okay so here is the full claim form:

https://freeimage.host/i/Ks5DQLX
https://freeimage.host/i/Ks5DLXt
https://freeimage.host/i/Ks5DD1s

Although DCBL were sending me collection letters and are the "Address for sending documents and payments", the claimant is National Parking Control

The claim is signed for by David John Croot who is a director/solicitor at DCB Legal, I'll await your confirmation and submit the defence you sent.

I really do appreciate your help, I owe you a pint or something at the least!!

Just submit the defence as provided. This is going to end when the claim is either struck out or discontinued, just before the £27 trial fee has to be paid by the claimant.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Just had the following email after submitting my defence over 2 weeks ago

 “Good Morning

Having reviewed the content of your defence, we write to inform you that our client intends to proceed with the claim.

In due course, the Court will direct both parties to each file a directions questionnaire. In preparation for that, please find attached a copy of the Claimant's, which we confirm has been filed with the Court.

Without Prejudice to the above, in order to assist the Court in achieving its overriding objective, our client may be prepared to settle this case - in the event you wish to discuss settlement, please call us on 0203 434 0433 within 7 days and make immediate reference to this correspondence.

If you have provided an email address within your Defence, we intend to use it for service of documents (usually in PDF format) hereon in pursuant to PD 6A (4.1)(2)(c). Please advise whether there are any limitations to this (for example, the format in which documents are to be sent and the maximum size of attachments that may be received). Unless you advise otherwise, we will assume not.

 

Kind Regards,

Litigation Support

DCB Legal Ltd”

The standard advice at this point is
Quote
Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
You either wait until you’re sent your own N180 or you check with MCOL on your status and can follow these instructions when MCOL updates to say that it has been sent to you.