I am sorry that i have caused a bit of confusion by removing a post. I therefore have waited a few hours before posting again. I was about to appeal exactly as suggested and will do so unless advised otherwise.
I am out of my depth with the intracasies of forums or dealing with what can be considered as unintentional or unfair parking fines in Waitrose customer parking areas .I value the input of the members of this forum who are familiar with these matters and i know that the help offered does not carry a guarantee.
For future reference, can you confirm:
- Date of parking event
- Date of issue of parking charge notice
Yes,
The date of contravention 22/11/24. Date of this notice 9/12/24 This info is as written on the Notice to Keeper.
I received the notice through the post at a later date and contacted this forum
The b789's suggested appeal will be fine to use.
(I didn't doubt this but always good to have sight of the dates)
Thankyou. I will do so.
I appreciate every one's help !
Pursuant of my appeal, I have just typed an email to Brittania in the manner suggested by forum member but I cannot find an email address to send it to.
Do i need to use their website to process my appeal ?
thankyou
Send it as a complaint. The Single Code of Practice (SCoP), Section 11.2: Where a parking operator receives a complaint that it considers to be or include an appeal against the validity of a parking charge, the parking operator must also treat it as an appeal for the purposes of applying the timescales in Clause 8.4, and should inform the complainant as such unless and until it is clear that the complaint is not relevant to an appeal or the complainant informs the parking operator that they do not wish it to be so handled.
This is their complaints email address:
complaints@britannia-parking.co.uk
As they try to make it as hard as possible to actually appeal by email, use their own rules to force them to accept it.
Thankyou.
Before my mostrecent posting here I had visited their website and found their own Appeal system but as i do not have any experience of these matters, i did not venture in.Out of interest....
If i had done so and complied with whatever it then asked of me, would my words ( already scripted ) have ended up on the same desk ?
Hi B789.
My email to complaints@brittania-parking.co.uk has just been returned undelivered but saying they will try again on the 22ndDec.
Is that overloaded in box at the complaints department??
Will report back when i get more news
While i'm here, " May I wish you all a Merry Christmas and Happy Parking over the year ahead"
Thankyou !!! I have been blind to that error from the very beginning.....even the thread subject title.
Forum members will be interested to know that I have just received a reply from Britannia to the email I sent as worded by B789. Firstly they tell me that they do not accept the appeal because it wasn't sent to them via the instructions on their original letter and that i should re-send in the manner that they have setout in that letter.
They then point out,
i para-phrase for brevity, that they stand by their right to issue the fine. They also added that if it goes to court they will request that my insurance should be examined for the purpose of establishing who is allowed to drive.
I can show this recent email unless you are already familiar with their response .
What is the method that i should use to get it to the forum ? Thankyou for your assistance.
If you are able to use the online form for appeals, I would recommend doing that. Whilst you shouldn't have to, pragmatically it at least means your appeal has been registered.
If you cannot operate the online form, I would be happy to submit it on your behalf with your permission, but you would need to share with me via private message an unredacted copy of the PCN including your personal details, so I would understand if you were not comfortable doing so.
You could also escalate a complaint to the BPA about Britannia's failure to adhere to the Code of Practice, but our first priority is to get them to consider your appeal.
Using your insurance to determine who can drive the vehicle is simply nonsense. My insurance would cover me to drive your car if I had your permission to do so, for example.
DWMB2 i am happy to send the PCN and the recent email to you personally. I plead my lack of computer skills etc again . For fear of error on my part, how do i do that ?
I will send you a private message.
Wow x 1
View List