PARKINGEYE/DCB LEGAL Mediation

• #30 Reply
  Posted by c4733 on 17 Dec, 2025 18:48
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  HALLELUJAH - CHRISTMAS HAS COME EARLY!!         
  
  
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  Dear Sirs,
  
  We act on behalf of the Claimant Parkingeye Ltd.
  
  Please find attached the Claimant's N279 Notice of Discontinuance. The Defendant has been copied into this email, by way of service.
  
  Kindly confirm the upcoming hearing on 22/01/2026 has been vacated.
  
  Kind Regards,
  
   
  
  Jemma Slater
  
  Trainee CILEX Paralegal
  
  DCB Legal Ltd
  
   
  
  Tel: 0203 838 7038 | DX 23457 RUNCORN
  
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  On the back of the small update I posted the other day of the email I receieved from DCB Legal begging, I then had the above email drop in my inbox yesterday to my astonishement!
  
  I want to thank everyone who have helped, guide and advise through this stressful time with DCB Legal. And I want to say a big thank you to @b789 who has been there throughout to offer positive support. I'm not going to lie and say I expect this outcome because I did not. With the run of bad luck we have had in our lives I honestly expected to go to court over this pathetic thing. Nevertheless, it's done now and I can enjoy Christmas with my family without consciously worrying all the time.
  
  But yet wait! There is still the outstanding matter of the complaint you made against HMCTS for their appalling service who added to the problem ans your stress?
  
  Argh yes and so the fight goes on!
  
  I am still waiting to hear from the Stage 3 complaint so I will be sure to update on here what they have to say and seek your guidance to what options we have from thereon.
  
  In the meantime, if anyone thinks there is any recourse to legally attacking DCB Legal for what they have done to me and my family I am all ears?
  
  Until then, wishing you all a very Merry Christmas!   
  
  
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• #31 Reply
  Posted by b789 on 18 Dec, 2025 05:32
• Well done for persevering. There was never any doubt in my mind that you would  be paying a penny if DCB Legal were involved.
  
  Please post a copy of the N279 NoD for the record. Also, please do not redact the name/position of the person who signed it.
  
  If it has been signed by Jemma Slater, then you can ask the court to order they pay your costs for dealing with this at the Litigant in Person (LiP) rate of £24/hour for their unreasonable conduct under CPR 27.14(2)(g).
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• #32 Reply
  Posted by c4733 on 18 Dec, 2025 07:40
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  The name printed - not wet signature - was a David Croot, Director of DCB Legal. I will upload the attachment sometime this morning.
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• #33 Reply
  Posted by b789 on 18 Dec, 2025 14:42
• Thanks, David Croot is authorised to conduct litigation. So, only need to see the N279.
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• #34 Reply
  Posted by c4733 on 19 Dec, 2025 10:16
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  Here is the Notice of Discontinuance, hope that I've done it right for you to see?
  
  
  https://ibb.co/hFrKphCm
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• #35 Reply
  Posted by c4733 on 22 Dec, 2025 14:11
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  To all,
  
  Please see below the final outcome response to my Stage 3 complaint to HMCTS regarding the mediators conduct. This may prove useful going forward for others who are challenging Parkingeye/DCB Legal and are faced with mediation.
  
  Let me know your thoughts.
  
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  HM Courts & Tribunals Service
  User Investigations Team
  6th Floor (6.13)
  102 Petty France London
  SW1H 9AJ
  
  
  Email: userinvestigations@justice.gov.uk
  
  
  
  18th December 2025               Without Prejudice
  
  
  Dear
  
  
  Our final reply to your complaint
  
  
  Thank you for your email of 3 December about the Small Claims Mediation Service (SCM). Your complaint has been passed to me to consider at the final stage of our complaints process. I’m sorry to hear you’re unhappy with our replies so far. I can see you’re concerned about the mediation appointment that took place on 27 October and you’re unhappy with how the mediation was conducted.
  
  I’ve checked the available information and I didn’t see that we made any administrative mistakes, so I’m sorry I can’t uphold your complaint. I’ve explained how I made my decision in more detail below.
  
  How I made by decision
  
  It may help if I explain, the purpose of mediation is to explore settlement. It is completely separate from the court process to protect neutrality and encourage open discussion. If the case progresses to court, the judge will not see what was said during mediation or the reasons why settlement was not reached. There is no requirement for the mediator to keep detailed notes of the discussions or any procedural issues. Only the outcome of the appointment is needed. This protects both parties’ privacy and make sure that the judge’s decision is not influenced by what was said in mediation.
  
  The mediator’s role is to confirm that each person taking part has authority to settle the claim, which was done during your appointment. While I appreciate that you feel that the claimant’s representative should have identified themselves, there is no requirement for them to do this, and the mediator cannot make the parties share their personal details. During the appointment, the mediator will gather information from one party and relay this to the other. Please be assured that this isn’t advocating for one party over another because the mediator cannot add their own opinions, argue for a party, or try to influence the outcome of the appointment. It is done to ensure that both sides understand each other’s position.
   
  In your case, mediation couldn’t proceed once you stated that you disputed the claim.
  
  While you have explained that you didn’t want to negotiate because the claimant’s representative wouldn’t confirm their identity, I hope you’ll understand that HMCTS mediation guidance states that if a party confirms they will not engage in negotiation, the mediation cannot continue. Because of this, there was no need to pass your concerns onto the Claimant once you made your position clear. I’m sorry that this wasn’t made clearer in our previous letters. Even so, I’m satisfied that the mediator acted appropriately and in line with HMCTS guidance.
  
  If you’re still unhappy with our response
  
  This letter is our final reply to you in line with our complaints procedure, we won’t be writing to you about this again.
  If you’re unhappy with how I’ve handled your complaint, you can ask a member of parliament (MP) to pass your case to the Parliamentary and Health Service Ombudsman (the Ombudsman). However, if you’re a victim of crime as defined by the Code of Practice for Victims of Crime in England and Wales (https://www.gov.uk/government/publications/the-code-of-practice-for-victims-of-crime) then you can escalate your complaint directly to the PHSO.
  
  How to pass your complaint to the Ombudsman
  
  1. Go to www.ombudsman.org.uk/making-complaint.
  2. Check the information to see if they can help you – the Ombudsman cannot review all types of
  complaint.
  3. Download a complaint form from the Ombudsman’s website.
  4. Follow their directions for submitting a complaint
  Your MP will then pass the complaint to the Ombudsman and get the process started.
  
  Yours sincerely
  
  
  
  
  Richard Redgrave
  Head of User Investigations
  
  
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• #36 Reply
  Posted by b789 on 22 Dec, 2025 17:42
• As expected, a closing of ranks. All I can suggest is that you now contact your MP and relay this whole matter to them and ask them to pass the case to the Parliamentary and Health Service Ombudsman.
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