Author Topic: Help needed  (Read 1575 times)

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Help needed
« on: »
Son parked in residential area in Oct 2023. Pcn notice from uk car park management received and subsequently received letters from Gladstone. Now we have receievd this letter and I don't know what to do..
Permit was displayed in rear window.
Signage is tiny and out of sight, took photos.
Land is owned by magna housing who agter this time have advised unable to help.
Evidence was sent with photo of permit in rwar window,however son no longer has access to the photo. 
My son is autistic and is really struggling with this.

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Re: Help needed
« Reply #1 on: »
Please read and act on https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/, it’s there for a reason.

You are advised not to identify the driver and to post up copies of documents you’re referring to.

It’s very hard for us to help you without more information.

Re: Help needed
« Reply #2 on: »
It would also help you if your thread title were slightly more specific!

Re: Help needed
« Reply #3 on: »
My son parked in a bay outside his friends flat in October 2023. He receieved a postal pcn notice. He tried to appeal as he had displayed a permit Gladstone started sending letters. We ignored those. Now he has been sent another letter for the claim and I am u sure what i am supposed to do.

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Re: Help needed
« Reply #4 on: »
It would also help you if your thread title were slightly more specific!
can I change the name on thread?

Re: Help needed
« Reply #5 on: »
I contacted magna who owns the land to ask for their help and this was tge response.

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Re: Help needed
« Reply #6 on: »
@Loolaa22, you need to take a step back and calm down. There is nothing to actually be worried about. Your son has not received a fine or a penalty. All they have received is a speculative invoice from an unregulated private parking company for an alleged breach of contract by the driver.

Has your son received an actual Letter of Claim (LoC) from the incompetents at Gladstones, yet? I'm assuming he has and if so, you need to show us that letter.

Can your son or someone provide a clear readable picture of the sign with the terms and conditions that formed the contract?

What is that response you have shown us from the "Housing Officer"?

Can your son get his friend whose flat he was visiting to provide a copy of their lease? It is important to know exactly what the lease says about parking.

This will be very easily defended once the claim is issued. You must show us the N1SDT Claim Form when it arrives. Redact your son's personal details and the claim number and the MCOL password. However, you must leave ALL dates and times visible.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Help needed
« Reply #7 on: »
This is the signage

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Re: Help needed
« Reply #8 on: »
This is the letter with other pages of options to state and a financial disclosure form

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Re: Help needed
« Reply #9 on: »
@Loolaa22, you need to take a step back and calm down. There is nothing to actually be worried about. Your son has not received a fine or a penalty. All they have received is a speculative invoice from an unregulated private parking company for an alleged breach of contract by the driver.

Has your son received an actual Letter of Claim (LoC) from the incompetents at Gladstones, yet? I'm assuming he has and if so, you need to show us that letter.

Can your son or someone provide a clear readable picture of the sign with the terms and conditions that formed the contract?

What is that response you have shown us from the "Housing Officer"?

Can your son get his friend whose flat he was visiting to provide a copy of their lease? It is important to know exactly what the lease says about parking.

This will be very easily defended once the claim is issued. You must show us the N1SDT Claim Form when it arrives. Redact your son's personal details and the claim number and the MCOL password. However, you must leave ALL dates and times visible.
Sond friend doesn't live there any longer.
The letter was from the housing agency that the friend was renting from. I emailed them to see if they would be able to help.

Re: Help needed
« Reply #10 on: »
@Loolaa22, you need to take a step back and calm down. There is nothing to actually be worried about. Your son has not received a fine or a penalty. All they have received is a speculative invoice from an unregulated private parking company for an alleged breach of contract by the driver.

Has your son received an actual Letter of Claim (LoC) from the incompetents at Gladstones, yet? I'm assuming he has and if so, you need to show us that letter.

Can your son or someone provide a clear readable picture of the sign with the terms and conditions that formed the contract?

What is that response you have shown us from the "Housing Officer"?

Can your son get his friend whose flat he was visiting to provide a copy of their lease? It is important to know exactly what the lease says about parking.

This will be very easily defended once the claim is issued. You must show us the N1SDT Claim Form when it arrives. Redact your son's personal details and the claim number and the MCOL password. However, you must leave ALL dates and times visible.
I guess what i am wondering is if I need to reply to the letter of claim from bw legal? 🤔

Re: Help needed
« Reply #11 on: »
We need a close up of the sign so we can read the wording on it. Can you confirm that the vehicle is registered in your son's name and everything is addressed to him?

If you intend to respond on his behalf, then you will need a Letter of Authority signed by your son. I suggest you get him to sign the following and then include it with the next letter which is the response to the LoC:

Quote
To whom it may concern,

I, [Full Name of Registered Keeper], of [Address], confirm that I authorise my [mother / parent / named individual], [Full Name of Representative], to act on my behalf in all matters relating to the Parking Charge Notice referenced in your Letter of Claim dated 14 April 2025, issued by UK Car Park Management Ltd.

This authority includes, but is not limited to, corresponding with your firm, requesting information or documentation, and submitting responses or complaints on my behalf.

Signed: ________________________    Date: _______________
[Full Name of Registered Keeper]

And this is the response to the LoC you can then send:

Quote
BW Legal
Enterprise House
Apex View
Leeds
West Yorkshire
LS11 9BH

By email to: enquiries@bwlegal.co.uk

Dear Sirs,

Re: Letter of Claim dated 14 April 2025
Client: UK Car Park Management Ltd
PCN Ref: [Insert Reference]

I refer to your Letter of Claim.

I confirm that my address for service at this time is as follows, and I request that any outdated address be erased from your records to ensure compliance with data protection obligations:

[Insert Correct Postal Address]

Please note that the alleged debt is disputed, and any court proceedings will be robustly defended.

I note that the sum claimed has been increased by an excessive and unjustifiable amount, which appears contrary to the principles established by the Government, who described such practices as “extorting money from motorists.” Please refrain from sending boilerplate responses or justifications regarding this issue.

Under the Pre-Action Protocol for Debt Claims, I require specific answers to the following questions:

1. Does the additional £70 represent what you describe as a “Debt Recovery” fee? If so, is this figure net of or inclusive of VAT? If inclusive, I trust you will explain why I, as the alleged debtor, am being asked to cover your client’s VAT liability.

2. Regarding the principal sum of the alleged Parking Charge Notice (PCN): Is this being claimed as damages for breach of contract, or will it be pleaded as consideration for a purported parking contract?

Furthermore, in order to understand the legal basis for your client's claim and to allow for a considered response, I require the following documentation and evidence:

a. A copy of the original Parking Charge Notice issued;
b. All photographs taken by or on behalf of your client, including those purportedly showing that no permit was displayed;
c. A close-up photograph of the signage at the location as it appeared on the material date, showing all terms and conditions relied upon;
d. Evidence that signage was in place and visible from the specific bay in which the vehicle was parked;
e. A full, unredacted copy of the contract or agreement between your client and the landowner or lawful occupier, demonstrating the authority to issue and enforce parking charges at the site;
f. Evidence that the lease or freehold interest in the relevant bay permits the imposition and enforcement of third-party parking terms by your client.

I would caution you against simply dismissing these questions with vague or generic responses. I am fully aware of the implications of your client’s model. By claiming that PCNs are not subject to VAT while inflating a supposed “debt recovery” element, your client – with your assistance – appears to be evading tax obligations that may be due to HMRC. That raises serious questions about the legality and ethics of your practices.

I strongly advise your client to cease and desist. Should this matter proceed to court, these issues will be brought to the court’s attention, alongside a robust defence and potential counterclaim for unreasonable conduct.

Yours faithfully,

[Your Name]
(on behalf of the Registered Keeper)

You send the response as an email to enquiries@bwlegal.co.uk and you also CC in yourself. Make sure that you also send the Letter of Authorisation.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Help needed
« Reply #12 on: »
Thank you. The only other issue I have is my son was female and the fine is issued to his old name. How am I to deal with this please.
Should I deal with it as his female name and further down the line manage the gender issue or do it as one?

Re: Help needed
« Reply #13 on: »
Use the old name (the one on the LoC) — because BW Legal will only deal with the person named in their records or someone with formal authority.

BUT — include both:

• A Letter of Authority from the Keeper (signed in their current, correct name)
• A short statement enclosing the deed poll and requesting that BW Legal update their records accordingly

This keeps it legally correct, doesn’t create confusion at this stage, and ensures that the court claim (when it comes) is issued in the Keeper’s correct name.

Here is the slightly altered response to the LoC:

Quote
[Parents Name]
[Address]
[Date]

BW Legal
Enterprise House
Apex View
Leeds
LS11 9BH

By email to: enquiries@bwlegal.co.uk

Dear Sirs,

Re: Letter of Claim dated 14 April 2025

Client: UK Car Park Management Ltd
PCN Ref: [Insert Reference]
Registered Keeper: [Old Name on PCN]

I write on behalf of the Registered Keeper in relation to your Letter of Claim dated 14 April 2025. Please find attached a signed Letter of Authority confirming I am authorised to act in this matter.

I confirm that the correct address for service is:

[Insert Current Postal Address]

Please update your records and erase any outdated addresses in accordance with data protection legislation.

The alleged debt is fully disputed and any claim will be robustly defended. The sum claimed has been grossly inflated and appears to include a disproportionate and unjustified amount, which the Government has described as “extorting money from motorists.”

In accordance with the Pre-Action Protocol for Debt Claims, I request the following information and documentation:

1. Does the additional £70 represent a “Debt Recovery” fee? If so, is it inclusive of VAT? If it is, why is the alleged debtor being asked to bear your client’s VAT liability?

2. Is the principal PCN sum claimed as a contractual charge (consideration), or as damages for breach of contract?

3. A copy of the original Parking Charge Notice;

4. Copies of all photographic evidence relied upon, particularly those purporting to show no permit was displayed;

5. A clear image of the signage showing the full terms and conditions in force at the location on the date in question;

6. Evidence that the signage was visible from the specific bay where the vehicle was parked;

7. A full, unredacted copy of your client’s contract with the landowner or lawful occupier confirming their authority to issue and enforce PCNs at the site;

8. Evidence that any leaseholder or freeholder of the bay in question permitted your client to enforce terms or issue charges.

I also wish to advise you that the Registered Keeper has since changed their legal name. A copy of the deed poll is enclosed for your records. Please ensure your records reflect this, and that any proceedings are brought against the correct legal name of the individual concerned.

Should your client proceed with a claim without supplying the requested documents, this will be brought to the attention of the court and will be cited in any application for costs under the CPR for unreasonable conduct.

Yours faithfully,

[Parents Name]
(On behalf of the Registered Keeper)
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Help needed
« Reply #14 on: »
Thank you so much. Will send off and be sure to ask for help in the next stage!