I'm in a similar situation to the OP (except a leaseholder where PCM have issued a ticket to a vehicle parked on the space owned by myself under a leasehold) and I after 12 months Moorside are pursing with a "Letter before Claim". I have sent a modified version of the response above to both litigationteam@moorsidelegal.co.uk,
help@moorsidelegal.co.uk. I did get a bounce back from help@ directing me to their portal and I did receive the following from litigationteam@ "Thank you for your email.
We aim to respond to all emails within 14 days of receipt in the order in which they are received. We kindly ask that you do not chase a response during that time as it will allow us to respond to your email as quickly as possible.
Please ensure you have provided our reference number so that we can locate your account. You will find our reference number in the letters we have sent you. If it is not provided, it may be difficult for us to identify your account and that may cause delays.
Data Protection
If a claim has been issued against you and within your Court response you provided an email address, we will not need to carry out further Data Protection checks. If you did not, and have not already provided it within your email, you will need to provide your full name and address (including postcode) before we can disclose any information to you. This is so that we can confirm we are speaking to the correct individual.
Third parties
If you are contacting us on behalf of someone else, we will need their authority before we can speak with you. They can provide us with this authority by calling us on 0330 828 5850 or by writing to us confirming their full name, address, reference number, your full name, and that they consent to us sharing their personal data with you.
Alternative contact
To make a quick payment visit
https://customer.moorsidelegal.co.uk/QuickPay You can register online at
www.moorsidelegal.co.uk where you can manage your account, make payment, or set up a payment plan. You can speak to us on 0330 828 5850. Our opening times are Monday-Friday 9:00-17:00.
If a claim has been issued
If a County Court Claim has been issued against you, emailing us will not put the claim on hold. You will need to follow any instructions given to you by the Court. You may wish to seek independent legal or debt advice.
Yours sincerely
Moorside Legal
0330 828 5850
moorsidelegal.co.uk
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