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Messages - JimmyJ

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Private parking tickets / Re: Smart Parking Deliberate Scam
« on: Yesterday at 01:07:56 pm »
Oh yeah 100% anything Official I will use her name. Just so far it's been in mine as they don't know who they are talking about yet.

Plus I want to see if they actually reply or not. So far, nothing

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Private parking tickets / Re: Smart Parking Deliberate Scam
« on: Yesterday at 11:35:12 am »
I haven't mentioned wife or me , I just used the term we, which could refer to me or anyone tbh. As I lodged the complaint with them, they , i'd assume , would be obliged to reply to me. In fact, reviewing the email I sent, it infers I am the one fined and keeper, therefore with not reference to the letter or any reference numbers, they must ask me for that first, so far they haven't replied at all.

If they wished to rectify the issue with the "appeal / lower fine amount" they'd ask for the PCN.

The email was deliberately vague tbh, I just want initial contact. If they don't respond.

But also, I might add, the reason I do the emails is that English is not my wifes first language, so it's easier for me to do all correspondence.   

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Private parking tickets / Smart Parking Deliberate Scam
« on: Yesterday at 08:36:55 am »
Hi all,

So my wife has received a Final Reminder from Smart Parking Ltd, demanding £145 and stating we ignored the initial letter. Well the fact is we never received the initial letter, it never arrived at the same address the Final Reminder did.

So far i've done two things, one requested the formal complaints procedure for the shopping retail park, and i've tried to contact Smart Parking for their formal complaints procedure.

No names other than my own have been given to SP.

Now surely they've removed the right to appeal and the right to pay the initial lower fine, that must be a breach of their own procedure, and obviously I am not paying the elevated fine because this is a tactic, from what I am reading on other sites, Smart Parking use.

Also, there is a caveat, the car that would have been caught, we no longer have. lol but I am sure they would trace it via the DVLA. We part ex'd it a few weeks back.

They are threatening court action if we ignore the letter etc, which I was expecting etc, but any guidance to how their lack of care can be used against them would be appreciated.

I find it absolutely disgusting that in a big shopping area, where there are god knows how many shops, my wife went there to do all the Christmas shopping , and went over the "free" allowance, which I also find disgusting as that centre always used to be free, we don't go there from year to year, now has this vile smart parking system in place, and she gets this treatment. Can't enjoy anything at your own pace anymore.

Anyway, thanks in advance.

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