Show Posts - Ermie2

To b789 Very many thanks for your patience.I had an emailed reply today from the Quality and Compliance Manager at PCMUK Ltd.I have extracted some of the text:"Having looked into the matter, I can confirm that following the parking contravention on 23rd October 2025, a request was submitted to the DVLA for the details of the registered keeper and a notice was duly issued on 29th October 2025. As no payment nor contact was forthcoming, a further notice was sent on 18th November 2025, before the matter was escalated to TRACE Debt Recovery on 5th December 2025.  I attach copies of these notices for your reference. While you aver that such notices were not received, as above, I can confirm that they were duly sent and in line with statutory protections, unfortunately, without sufficient evidence to the contrary, they are deemed to have been properly served.   Section 7 of the Interpretation Act 1978 states that “…unless the contrary intention appears, the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post” Further, under Schedule 4 of the Protection of Freedoms Act 2012, under which the initial notice was served to you, “a notice sent by post is to be presumed, unless the contrary is proved, to have been delivered (and so “given” for the purposes of sub-paragraph (4)) on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales” In regards to the parking charge itself, while the complaints process generally cannot be used as a forum to dispute parking charges, I have reviewed the matter and unfortunately, must maintain that it was correctly incurred."There were several attachments including date/time-stamped photographic evidence of the vehicle as well as copies of the Notice to Keeper and Reminder Notices both of the same date, to the incorrect address.The rest is a further extract from PCMUK ltd's letter:"Your Subject Access Request & Data Rectification Request  Your request for information has been processed as a formal Subject Access Request. Therefore, please find enclosed all data held on yourself and your vehicle. The only personal data we hold on yourself is your name, current postal/email addresses, previous postal address, and vehicle registration mark – including photographs of your vehicle at the time of the contravention. I wish to advise that the legal basis for processing your data is as specified under the General Data Protection Regulations 2018; 6(1)(b) – Processing is necessary for the performance of a contract with the data subject or take steps to enter into a contract - by parking you entered and agree to a contract for the use of the land. As part of these contractual obligations, you agreed to pay a charge and to pursue this debt, we processed your data. Photographic evidence was taken at the time of the contravention in order to evidence this agreement and to comply with all relevant legislation. 6(1)(f) - Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party… - Legitimate interests include the pursuing of contractual obligations, the enforcement of Parking Charge Notices and in the interests of landowner’s who may contract the operator. This includes the protection of their rights as owners of private land, as well as protection of any rights that users of the land may be granted. Moving to your request for rectification, I can confirm that the address data has been updated on our system. Therefore, the data currently held is: Marwoods Cross Wrangaton South Brent TQ10 9HJ While we have disabled your previous address data, we, unfortunately, are unable to erase it as records must be retained of the proper service of the parking charge and the data obtained from the DVLA. This is justified as a legitimate interest (please see above for full details on the legal basis under which your personal data is processed).  In most circumstances, data will be retained for the life of the debt and up to six years thereafter. For further information on how your data is used and processed, please see our Privacy Notices available at the following web link - www.parkingcontrolmanagement.co.uk/privacy-policy.php "This is the final part of the letter:"Next steps As it stands, as your case is being handled by TRACE Debt Recovery, I would urge you to contact them to discuss your payment options.  While we trust that this has provided clarity on our position and the justification for the same, as your complaint has now been reviewed by a member of the Compliance Team and/or the Quality and Compliance Manager, should you be dissatisfied with the outcome, you may either write back to us for further comment or, alternatively, you have the right to complain to our Trade Association, the International Parking Community (IPC) – www.theipc.info  With regards to your data protection concerns, should there be any inaccuracies within the personal data provided, the General Data Protection Regulations (‘GDPR’) grants you the right to rectification and if you wish to exercise this right, please provide details in writing of what requires rectifying. You also have the right to request erasure and/or restriction of the processing of your personal data.  If you are not satisfied with this response or believe the actions of Parking Control Management (UK) Ltd to be in breach of relevant data protection legislation, we urge you to contact us in the first instance so your complaint may be investigated  internally. However, under the GDPR, you do have a right to complain to a supervisory authority. The Information Commissioner’s Office are contactable via their website – www.ico.org.uk or on their helpline on 0303 123 1113 "I would be extremely grateful for your further observations, advice and guidance on the matter.

Thankyou very much.I shall carry your recommended course of action.

No, it isn't. I moved home and did not update it (I updated my driving licence).I have paid all vehicle tax from new new address.I have just checked and the V5C was last updated when I bought the car which was my previous address.I have failed to update my V5C, it seems.I only have one physical copy and there seems to be no way to see where the car's V5c is registered to now?

On October 23rd, I parked the car I am registered keeper of at a local town leisure facility to watch a film. I parked in bays outside the facility for more than 2 hours, it now seems. I have a vague recollection that I checked signage before parking in the end space. I also have a though that maybe we were asked to sign our car in on a tablet so as to get free parking for the duration.I heard nothing until December 19th when I got a letter (dated 15th December) from Trace Debt Recovery asking for £170.Their client at Parking Control Management UK Limited had instructed Trace Debt Recovery to seek payment within 14 days of their letter, because I had paid the charges owed to them detailed in letters they say PCM UK Ltd had sent.Needless to say perhaps but I had not received anything from PCM UK Ltd which might have included photo evidence.The address on the letter from Trace DR is correct.Can I ignore this?I could try to contact the leisure facility to ask if there was a free-parking option that night and/or to see if they can contact PCM UK Ltd to erase the charge but I am mindful of what others have said on this forum about trying to make any sort of contact (although I did visit PCM UK Ltd's website and entered my car reg to see if they'd let me pay the original fine - whatever that was. The message came back saying it had been referred to debt collection or something like that).