Show Posts - brooke68

If someone could let me know if the link to the images works, I’d be really grateful. Thank you.

Thank you, I think my daughter has managed to work it out 🤞https://postimg.cc/gallery/X3ZDR9w

Thank you and sorry for the delay. Christmas rather took over. I am trying to post the front and back of the letter here but having issues with uploading. If anyone can advise, I would be really grateful.She has also recently received a final notice threatening bailiffs/debt collection.

My daughter paid for parking to attend a concert in Leeds on 29th September. She booked through the citipark website and paid for parking from 18:30 until 23:00. She entered the car park at 18:41 and returned to the car at around 22:30, inputting her reg into the machine. The machine confirmed her parking and she then went straight to her car. The car park was gridlocked, and not well managed at all by the parking attendants. After sitting in the traffic to exit for almost an hour, she finally exited the car park at 23:31. We have text messages showing the times, including one from my daughter saying “ Is the parking going to let us out we’ve booked till 11. And we aren’t going to be out in six minutes.” By this point she was becoming very concerned, having been stuck in her car for over twenty minutes, with no sign of being able to move.From there she travelled straight to university. She has just returned home for Christmas and opened the mail that was waiting for her (yes, we realised now that this was stupid and that we should have been monitoring her mail. She has now given us permission to open everything that arrives in future!), only to find a parking charge and debt collector’s letters threatening court action. The letters state that it is now too late to appeal.The letter states “Parked with no valid permit” but my daughter has a screenshot of the parking invoice from 6:30 - 11:00 pm and email booking confirmation from citipark.Any advice on the best course of action would be appreciated. The parking charge is from Bay Sentry Solutions and and the debt collector’s letter is from DCBL.