Hi
Times24 appeal dept but on NPC letterhead with POPLA referenced
Dear Mr xxxx,
Re: Parking Charge Number LGxxxxx (Vehicle: xxxx)
POPLA verification code: xxxx
Site: Gatwick Airport MSCP North
Issue date: 03/12/2025
Thank you for your appeal received on 08/12/2025 regarding the above detailed Parking Charge, we have reviewed your case
and considered the comments you have made. Your appeal has also been considered in conjunction with the evidence
gathered at the time of the contravention. Our records show the notice was correctly issued for misuse of the parking area and
is not related to non payment, your vehicle was in breach of the Terms and Conditions: Express Pick Up Bay - Express pick up
only, No unattended vehicles at any time.
We are therefore unable to cancel the Parking Charge as it was issued correctly. We have now extended the discounted
payment period by a further 14 days to allow you time to pay the discounted settlement amount. Please now make payment of
£60 to reach us by 23/12/2025 or £100 to reach us by 06/01/2026. We must advise you that once the discounted settlement
rate passes it will not be offered again.
Payment can also be made using a debit or credit card on our website;
https://gatwick.zatappeal.com OR you can also pay
using our Automated Payment Line: 03330230907
You have reached the end of our internal appeals procedure. Times24 UK Limited will not assess further appeals in relation to
this matter.
However, in line with our Accredited Trade Association (ATA) membership we are required to provide you with an Independent
Appeals Service. If you wish to appeal your case further you can now only do so to Parking On Private Land Appeals (POPLA)
provided by Ombudsman Services on instruction of the British Parking Association.
All information on how to appeal to POPLA is provided on their website;
www.popla.co.uk you will need the following 10-digit
verification code to submit your appeal; xxxx
Please note that should you wish to appeal to POPLA you must do so within 28 days from the date of this letter. Please be
advised that once an appeal is submitted to POPLA, you lose the right to pay at the reduced amount. If POPLA reject your
appeal you will be liable for the full amount of this PCN. You must therefore chose to appeal OR pay and the discounted
amount will not be reinstated under any circumstances. POPLA will also not asses a case that has been paid prior to the
appeal being received by them.
By law we are also required to inform you, Ombudsman Services (
www.ombudsman-services.org) provides an alternative
dispute resolution service (ADR) that would be competent to deal with your appeal. However, Times24 UK Limited have chosen
not to participate in their ADR service and as such should you wish to appeal further you must do so to POPLA as detailed
above.
Yours sincerely,
Appeals Department
Times24 UK Limite
Show Posts