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Private parking tickets / Re: Letter Before Claim Moorside Legal
« on: March 05, 2026, 07:19:03 pm »
The
Solicitors Regulation Authority has replied as follows
Decision not to investigate
Case reference number: RGC-000179137
Date: 5 March 2026
Investigation officer: M R
Relevant person and SRA number: Moorside Legal Services Limited (8006077)
Matters considered
On 18 December 2025, we received a report from XX which raised the following
concerns about Moorside Legal Services Limited (the firm) a Licensed Body:
1. The firm issued a vague Letter Before Claim and signposted to an inbox that appears
unmonitored but does not provide an automated response. The firm then signposted
Mr XX to a payment portal and did not provide any further details.
Our assessment
We assessed the report by:
1. Reviewing Mr XX report.
2. Reviewing the firm’s regulatory history.
3. Applying our Standards and Regulations and Assessment Threshold Test.
Our reasons for not investigating
Concern 1 – Limited information
Mr XX has raised concerns that he was contacted with a Letter Before Claim that
contained insufficient details. When Mr XX contacted them, he received a
manual email advising the inbox is not monitored and was signposted to a payments
platform without being provided with any additional information. This allegation represents a
potential failure to comply with Principles 2 and 5 of the SRA Principles which sets out a
solicitor’s responsibility to act in a way that upholds public trust and confidence in the
solicitors' profession and to act with integrity, respectively.
Mr XX regarding the insufficient detail in the Letter Before Claim and the
subsequent lack of meaningful engagement are already under consideration as part of an
ongoing investigation. We are currently engaging with the firm to address any potential
breach of our rules. As this is a mirrored concern that falls within the scope of our ongoing
enquiries, we will now close this separate matter.
Sensitivity: Confidential
Decision
For the reasons set out above, I have decided not to investigate this matter. This decision is
made under Rule 1.1 of the SRA Regulatory and Disciplinary Procedure Rules (RDPRs) as
to whether the matter should be considered under Rule 3 of the RDPRs.
Appeal/Review
Under the SRA Application, Notice, Review and Appeal Rules, there is no right of appeal or
review of this decision by either the person who reported the concern(s) to us, or the subject
of this decision.
………………………………………………..
Investigation Officer
Solicitors Regulation Authority has replied as follows
Decision not to investigate
Case reference number: RGC-000179137
Date: 5 March 2026
Investigation officer: M R
Relevant person and SRA number: Moorside Legal Services Limited (8006077)
Matters considered
On 18 December 2025, we received a report from XX which raised the following
concerns about Moorside Legal Services Limited (the firm) a Licensed Body:
1. The firm issued a vague Letter Before Claim and signposted to an inbox that appears
unmonitored but does not provide an automated response. The firm then signposted
Mr XX to a payment portal and did not provide any further details.
Our assessment
We assessed the report by:
1. Reviewing Mr XX report.
2. Reviewing the firm’s regulatory history.
3. Applying our Standards and Regulations and Assessment Threshold Test.
Our reasons for not investigating
Concern 1 – Limited information
Mr XX has raised concerns that he was contacted with a Letter Before Claim that
contained insufficient details. When Mr XX contacted them, he received a
manual email advising the inbox is not monitored and was signposted to a payments
platform without being provided with any additional information. This allegation represents a
potential failure to comply with Principles 2 and 5 of the SRA Principles which sets out a
solicitor’s responsibility to act in a way that upholds public trust and confidence in the
solicitors' profession and to act with integrity, respectively.
Mr XX regarding the insufficient detail in the Letter Before Claim and the
subsequent lack of meaningful engagement are already under consideration as part of an
ongoing investigation. We are currently engaging with the firm to address any potential
breach of our rules. As this is a mirrored concern that falls within the scope of our ongoing
enquiries, we will now close this separate matter.
Sensitivity: Confidential
Decision
For the reasons set out above, I have decided not to investigate this matter. This decision is
made under Rule 1.1 of the SRA Regulatory and Disciplinary Procedure Rules (RDPRs) as
to whether the matter should be considered under Rule 3 of the RDPRs.
Appeal/Review
Under the SRA Application, Notice, Review and Appeal Rules, there is no right of appeal or
review of this decision by either the person who reported the concern(s) to us, or the subject
of this decision.
………………………………………………..
Investigation Officer