Show Posts - DanTheMedic

Just to update you all on my case:Firstly, a huge thank you b789 and everyone else instrumental to helping resolve my issue with UKCPS and their ridiculous processes. I won't post what my thoughts or feelings are towards UKCPS and TRACE DEBT RECOVERY and anyone else associated with their scam.I had at the point of originally posting here, also contacted my local MP, not that my expectations were too high, but fair play to getting involved. The responses I had from him were to say the least, somewhat behind were you guys were and no where near as thorough or helpful, hence why I didn't expect too much.Anyway, I've had an email from him this morning that UKCPS have cancelled the charge as a 'gesture of goodwill', which I find comical, but the result stands in my favour, so I'm not interested in what they want to dress it up as at their end.I'm not sure if taking this further would be advantageous to helping 'the cause' move further in terms of throwing it back at them and hitting them with a counter-claim for harrassment and fraudulently trying to extort money from us, or whether I just leave it as a win. This isn't abou money or financial gain as far as I am concerned, it's about the principal and helping to eventually work to stop these companies doing this to anyone else.Again, a huge thank you to b789 and the rest of those of commented and posted with advice, which has once again secured a win for us and another unpaid charge being cancelled.Happy New Year!__________________________________Good morning Dan,I hope that you are well. I apologise for the delay in response here as we were closed over the Christmas period.We did receive a response from UKCPS regarding the parking charge to let us know that it has now been cancelled in full. I will copy in their response below:“Thank you for your further correspondence regarding the above Parking Charge and for outlining your constituent’s ongoing concerns. We appreciate the opportunity to clarify the circumstances surrounding this matter.As previously advised, the Parking Charge was issued on 31st August 2025 after the vehicle was observed stationary for 2 minutes and 11 seconds within a clearly signed no-stopping zone, which constitutes a breach of the site’s terms and conditions.Our records confirm that a Notice to Keeper was generated and posted on 15th September 2025, followed by a Notification Letter dated 14th October 2025. Both items were issued in accordance with our standard procedures to the address provided by the DVLA, and neither was returned to us as undelivered. While we acknowledge your constituent’s position regarding the receipt of correspondence, we are unable to determine why these earlier notices were not received and can only confirm that they were produced and dispatched correctly.In line with our published process, the appeal period runs from the date the Notice to Keeper is issued. Where no appeal or payment is received within that timeframe, the charge progresses to debt recovery. By the time correspondence was received from your constituent on 12th November 2025, the appeal period had therefore expired, and the account had already been transferred to TRACE Debt Recovery. Once a charge reaches this stage, it is no longer possible to submit an appeal, and the reference will no longer be recognised by our automated payment systems. This is expected system behaviour and does not indicate a fault.We acknowledge the concerns raised regarding the limited opportunity to either pay the reduced amount or submit an appeal, and we understand how this situation may have caused frustration for your constituent.Taking all circumstances into consideration, and without any admission of liability, we can confirm that the Parking Charge has now been cancelled in full as a gesture of goodwill. No payment is required, and no further action will be taken in relation to this matter.We trust this addresses your constituent’s concerns and provides clarity on our procedures.”I hope that this is helpful in resolving your concerns here. I can still appreciate the stress which this situation must have caused, and I can assure you that Mark will continue to look into this. If there is anything else which we can do to be of support then please do not hesitate to be in touch.Kind regards,

https://ibb.co/GvsyKQQMAnother demand from Trace Debt recovery received Thursday 11th Dec, dated 3rd Dec 🤷🏼‍♂️Why are these taking so long to arrive? 🤣🤣

Just follow to the letter what is advised here, and you should be good. I am currently in a dispute with the same UKCPS for exactly the same issue of 'stopping'. In fact, I honestly thought I was reading my own thread when I read this.I have been doing a lot of reading up on this since my case started, and it is evident how corrupt these companies are, and as b789 will point out, these companies survive on scaring people into paying. The majority of whom will pay up once faced with the threat of court, CCJs and bailiffs, which are only enforceable once the court has been involved, sent you a letter, you haven't responded or paid – that's when that will kick in, however, because of how these parasites operate, and because people pay up, they rarely get that far.From what I have found, irrespective of the time frame of when the letter is sent out to when you actually receive it, you mention your letter as "PCN" – where does it point out that this is a PCN? At best, this is an invoice and nothing more, but even that is debatable.If you look up on the .GOV own website who can legally issue a PCN, and you'll find that a private company can't issue one for 'stopping', only violating parking within a private car park. As such, and because you haven't signed anything, this holds no 'legal' standing so no parking company, debt collection, or even legal team can make threats of issuing CCJs, they can only apply for this to go to a magistrate's court to recoup their losses of you allegedly breaching the T&Ts they claim you have accepted by entering the area they allegedly control.DO NOT CONTACT ANY OF THESE COMPANIES DIRECTLY BY PHONE OR EMAIL, other than as instructed here.

Had a text message today from Trace Debt Collectors:FINAL DEMAND: Please contact TRACE Debt recovery UK Ltd on 0333 577 4447 to prevent your case from being passed to our legal department.Narturally I've not responded.

What I meant was that I am fully expecting the next correspondence to be from Moorside Legal.Is my case the same case example you have successfully managed to dispose of with others on this forum b789?I fully appreciate all your help and guidance on this, and whilst everything you and others are advising on here, the curious voice in my head does ask how you are so educated in this field? 

Quick update on my case.I received an email today from UKCPS regarding my SAR request and email of complaint:_______________________________________________________________________________________Thank you for your email.We can confirm that your Subject Access Request has been logged. We can also see that a further complaint regarding this matter was received on 27 November 2025. Both your SAR and the accompanying complaint will be responded to together via post.Your request is now being processed, and our full response will be issued within the statutory timeframe.Kind regardsData Protection Officer_______________________________________________________________________________________I'm assuming that they will likely proceed with TRACE DEBT RECOVERY, escalating this?

I received correspondence from UKCPS today regarding my NTK.The letters are as attached:https://ibb.co/PpQsT6mhttps://ibb.co/B5wLTJ8dhttps://ibb.co/SXbFkLHRhttps://ibb.co/JwXrDgK1https://ibb.co/xq08KCwFhttps://ibb.co/3YCQcDd8

I totally agree with everything you've highlighted there.It's wholly unfair and impossible to dispute these charges and responding by post to the pre-dated letters simply chews away at time that inevitably works in their favour for pushing you 'out of time' to pay, thus increasing the charge amount.AT present I'm now sat awaiting some form of correspondence to my only means of contact with either UKCPS or the IAS to appeal my case and will likely next either hear from Trace Debt Recovery or Moorside Legal.I'll keep you updated as and when (if) I hear back from anyone, but todate I'm keeping a timeline and paper trail of all correspondence to and from these firms as advised hear and am following your advice to the tee.Thank you once again for your continued help and advice.

As expected, the complaint email to UKCPS was rejected with the following response:________________________________________________________________________________________________________________Thank you for your email.Unfortunately, we cannot accept Appeals, Transfer Liability or Complaints via email.Please complete your appeal or Transfer Liability on our website ukcps.com/submit-appeal/ or send it in writing to UKCPS Ltd, City West Business Park, Building 3, Gelderd Road, Leeds, LS12 6LN. Our appeals process can be found on the correspondence you have received from us.Please note, we will not enter into further correspondence via email.Kind regards,UKCPS Ltd________________________________________________________________________________________________________________Luckily I had also posted a copy 1st class and kept the receipt as evidence, as advised 

Sent minus the V5C at this point. They obviously have not read the original SAR otherwise why have they requested information previously attached to my original email?

SAR sent as advised last week with all information as advised with the exception of the valid form of identity.Received the following this morning."Good morning,Thank you for reaching out. Before we can proceed with your Subject Access Request (SAR), we require the following information to verify your identity and locate the relevant records:Full nameFull address (including postcode) as recorded in our systemParking Charge ReferenceVehicle registration numberA valid form of identificationOnce we have received all the required information, we will process your SAR within one calendar month from the date of receipt.All complaints must be submitted in writing to the complaints department, as outlined in the correspondence you received.Please note we will not enter into any further correspondence through this email.Kind regardsData Protection OfficerUKCPS LtdCity West Business ParkBuilding 3Gelderd RoadLeedsLS12 6LNPRIVATE & CONFIDENTIAL NOTICE: The content of this email and any documents attached may contain sensitive and confidential information. If you have received this email in error or not the named recipient you are forbidden from copying, storing, or further distributing the contents of this transmission by any means. Please preserve the confidentiality and advise the sender immediately of any error in transmission and delete the email and its contents forthwith.       I'm assuming I need to send another letter with some form of identification for my son?

All sent.I’ll reply as and when I receive any response.Thank you 👍🏻

Thank you.I'm just reading up on what evidence I need to send through to them on the email when requesting the SAR - I'm assuming they aren't just going to send the details through to me based on me knowing the reference number etc?

The vehicle was purchased 3 years ago by the same registered keeper who is the same as on the V5C now, and at the same address.Nothing has changed.I read through the above and it makes sense. Thank you

Quote from: b789 on 22 Nov, 2025 11:22When you've calmed down and checked your V5D has the correct address, then let us know and we will advise on how to proceed. If you stop panicking and follow the advice you will receive here, you won't be paying a penny to anyone over this.It's all correct.