Free Traffic Legal Advice

Just an update on the issue.

We've had another email in response to the last one we sent with B789 letter, just saying much the same as before.

Think the issue is that the IAS website wants an "account" set up in the NTK name, then offers the option to "Nominate a representative" which we did, yet they're still not acknowledging the Appeal even if its sent to them via email or as an attachment on they're site and they don't actually "re-set" the original account details as they say they have, and once sent to OPS, they reject it because they see an different name on the Appeal contact because the IAS account shows the representatives name instead of the Keepers. 

The IAS then just email us back again extending the time to Appeal again on they're site, this time we have till 14th January to submit the appeal on they're website.

They maybe just using the "register account" to farm peoples personal details??

Either way, we've just replied via email stating that they're online portal is not disabled friendly and requesting a "Reasonable Adjustment Request" to allow the Appeal Letter as PDF attached to the email yet again, (cant post it into they're word count box anyway)

They clearly seem stuck on making this as difficult and confusing as possible.

Do we now just wait for a threatening CCJ or bailiff's letter??

If they're affording you the opportunity to put the appeal back in, but this time without the 'Nominated representative' issue, then I'd do so.

Thank you both.

We've sent b789's letter to IAS in the body of a reply email, and kept a copy of it with the registered keepers title, 1st name and surname, and added a PDF copy of the appeal Letter as an attachment.

Can't make it any clearer to them.

We put the keepers title this time because the email address is a female name and OPS & IAS may be trying to "assume" that this may be the driver??? which is totally incorrect as they were not in the country at the time and has the passport stamps as evidence.

Its been submitted on they're site, emailed to them a couple of times now, and needs to be addressed.

We also have copies of they're automated reply stating "Nominated Representative"
which they're websites offer. We only used this method as the email address given is monitored regularly ready to respond.

The IAS Appeal Letter is 1787 word count which doesn't fit into they're 1000 word box,  so has to be added as a PDF, then it just buffers and doesn't send.

You also have to set up & register an "account" with IAS to be able to log in and to submit the appeal which has been set up with the female email address.

Morning.

We've had a reply from IAS. Looks like they've reset the Appeal made to them and want us to Appeal again.

Why have a "nominate Representative" section, then not allow the appeal to be logged by the "Nominated Representative"?

Despite the fact that OPS has already rejected the original appeal!!

Shall we submit the Appeal again? The NTK doesn't have an email address and doesn't want to set one up either.

Is it worth appealing by post?? and replay to the email saying so appeal is also in the post?

Dear XXXXXXX

We have been contacted by the Parking Operator, One Parking Solution Limited, who have advised that you appealed against the above Parking Charge stating that you were the registered keeper but not the driver of the vehicle at the relevant time. 

However, the Parking Operator, have advised that it was not yourself who appealed to them initially and therefore you should not appeal to the IAS.

We have removed the association with this appeal to allow the liable party to challenge the charge should they so wish or authorise yourself to act on their behalf as a ‘Nominated Representative’.

Please let the liable party know that they can lodge the appeal.

For more information or help with regards to appealing to the IAS, please click on the ‘Online Appeals User Guide’ at the top of the screen.  Please see Chapter 4 of this section regarding the ‘Nominated Representative’.


Kind regards,

The IAS


Independent Appeals Service
PO Box 662, Macclesfield, SK10 9NR

Links to signage Images on site.

https://ibb.co/S4dnr3T1

https://ibb.co/n8syKX13

https://ibb.co/gLDDQxs2

https://ibb.co/wFLb0F6W

There's also a couple of signs round the back area of the site ironically charging £7.50 24 hour parking.

https://ibb.co/2YydCTxB
https://ibb.co/yc363mVW

Found they're email address and telephone number so gave them a quick call and are penning an email to them now, how does this sound??

"Dear Sir's,

Please find see attached Representation in relation to the above PCN that's been issued.

We have been unable to post this on your website as we have found it difficult to navigate due to disability issues and there have been technical obstacles which state that the PCN cannot be found.

The site also doesn't offer the option to submit the Representation under Statutory Grounds, non does it offer "contravention did not occur" and only has a word count box of 1000 as its maximum load.

On telephoning this morning, we were advised by Mrs XXXXX, to email the PCN directly, and we have been informed that we should detail the difficulties, as the current website Enfield Council use's its via a third party.

Please address these issues and acknowledge receipt of the Representation Letter of Appeal attached here.
 
Yours Sincerely"
 

Thank you for the link 

Finally got this to go over to them and are posting up redacted images of IAS replies in case anyone reads this thread has similar issues.

It was interesting to see that IAS portal give a pre-populated option about Appealing as "the registered keeper" and that a "nominate Representative" can submit the Appeal.

We put a comment in the minimally offered 1000 word count box to direct them to the full copy PDF Appeal Letter attachment, and mentioned in email body "that we'd experienced difficulties in uploading the Appeal onto IAS portal" and that we'd also emailed a copy directly to the address that b789 suggested.

Not that we're under any illusions the IAS will uphold the Appeal, but goes to show how some just pay up rather than and get exhausted jumping through these cowboys lasso hoops.

We'll await they're response & await the next "5 day deadline" to approach.

https://ibb.co/cSpJX68P

Website. Contravention did  not occur.

There's not this as an option to select on Enfield website, Just 1000 max word box and the Reps extends the word count.

I can load a copy of the PDF Reps as supporting evidence and enter into the word box

"Contravention Did Not Occur, See full attached Representation Appeal Letter"

Will this suffice?

and what is the cut off date for these Reps to be sent Please and could they also be sent by post?